The Hills Saint John Reviews 137

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

The Hills Saint John is set in a beautiful location with stunning views, but our experience was mixed. The villa itself was nice, though we had issues like mold in the spa tub and some non-functioning... See more

Rated 5 out of 5 stars

Grandeur Villa of The Hills was Grand! Breath taking view from living area, 2 of the 3 bedrooms, and balcony. Accommodations were stylish, roomy, and comfy. Laundry room in Villa added to comforts of... See more

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Rated 5 out of 5 stars

My stay at The Hills couldn't have been more memorable. From the moment we arrived, we knew we had made the right decision booking a stay at this incredible property. The views are second-to-none an... See more

Rated 4 out of 5 stars

We had a great stay. A few pieces of feedback: *while the floor “appeared” clean upon arrival, walking on the floor with bare feet left the bottoms of our feet black. *hand towels in the kitchen wou... See more

Company replied

4.2

Great

TrustScore 4 out of 5

137 reviews

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Rated 3 out of 5 stars

The Hills Saint John is set in a…

The Hills Saint John is set in a beautiful location with stunning views, but our experience was mixed. The villa itself was nice, though we had issues like mold in the spa tub and some non-functioning outlets. The maintenance staff weren't very friendly and left the tub messy after addressing the mold issue. Directions to the villa were unclear, and without a host to meet us, we struggled to find our way initially. The food, although pricey, was disappointing on taste. Driving to the property was challenging due to steep hills, and the request to conserve resources felt a bit rude given the nightly cost. Overall, the setting is lovely, but there are areas that need improvement.

9 November 2024
Unprompted review
Rated 3 out of 5 stars

The villa is very nice

The villa is very nice. The maintenance staff isn’t very friendly. The spa tub had mold coming out of the jets when used the maintenance man came made a mess in the tub and left it for me to clean. The water is warm but not hot. Some of the outlets do not work in the Villa. Because there is confusion of where the villa is located the host should meet at the property to bring you in. Which didn’t happen and it took us some time to figure it out. They have food you can purchase from the club at a high rate which everything is expensive on the island we expected that but the food is awful! The host offers you a free food item from the club house our cheese pizza was burnt and taste gross. Then I purchased 2 dinner meals it was also horrible tasting So 400 dollars went to waste. Again the place is nice but a scary drive up steep hills with some sliding backwards if traffic is coming at you. Also they ask you to turn off the a/c and conserve water when you’re paying $1000 a night to stay there I thought that was a bit rude.

1 January 2023
Rated 5 out of 5 stars

Best place to stay on island.

My stay at The Hills couldn't have been more memorable. From the moment we arrived, we knew we had made the right decision booking a stay at this incredible property. The views are second-to-none and the amenities including the clubhouse, pool and full gym were fantastic. Clean, comfortable and conveniently located - you'd be doing yourself a disservice if you stayed anywhere but The Hills on beautiful St.John.

28 November 2022
Rated 5 out of 5 stars

Easy and comfortable with incredible views

If you are looking for an easy getaway in St. John's for a medium size group, you could not get better than this. Our villa was private with incredible sunset views and very spacious for our family of 4 plus au pair. It was so great to have a full kitchen and washer and dryer you wouldn't get staying at a hotel. Everything about our trip went smoothly and easy is just what we wanted for this much needed R&R trip.

1 September 2022
Rated 5 out of 5 stars

great stay, as always!

Our second time at The Hills did not disappoint! Great unit, great view, great location & great support from the Hills staff! We can't wait to return again!

31 August 2022
Rated 4 out of 5 stars

Beautiful views and property!

Beautiful view and property. We loved the floor plan, the snack bar and the A/C that worked great! The location was really convenient to Cruz Bay. The unit needed to be stocked with more essentials-kitchen poorly equipped and not enough towels etc. We felt like everything was just the bare minimum and ended up buying a lot of things we thought should’ve been in condo-like salt and pepper. Overall, a great stay. Thank you!

20 July 2022
Rated 5 out of 5 stars

House was great

House was great. Very comfortable. Use kitchen a lot. Was not stocked with a lot of cooking supplies(pots, pans and tools).
Love the community. Perfect spot for sunsets. Gym was great, pool was great. Didn’t use bar/restaurant. My family went in there the first day and was greeted by a very unfriendly bartender. So we went somewhere else. So many other options in town or just stay in at home. Everything else was great. Paula, our greeter was great and so was Ginger from reservation/management company. Thank you for a great vacation.

8 July 2022
Rated 5 out of 5 stars

We stayed at the Seagrape Villa and it…

We stayed at the Seagrape Villa and it was perfect!
Super, super clean and it's really a beautiful villa!
Everything we needed was provided in the villa and the property management team was exceptional! Easy to book and they stayed in constant communication.

7 July 2022
Rated 5 out of 5 stars

Overall a great stay

Overall a great stay! Gardenia Villa was nice and had what we needed. We enjoyed the pool and bar/cafe at the pool. We actually ended up eating there two different nights during our stay. The views from the villa and entire property were amazing! I would definitely stay again.

6 July 2022
Rated 5 out of 5 stars

Amazing villa

Amazing villa, marble floors, real shingles, top of the line appliances, everything was perfect and the management team was very professional. We loved every moment!

3 July 2022
Rated 5 out of 5 stars

Grandeur Villa of The Hills was Grand

Grandeur Villa of The Hills was Grand! Breath taking view from living area, 2 of the 3 bedrooms, and balcony. Accommodations were stylish, roomy, and comfy. Laundry room in Villa added to comforts of home.
Downside was when electricity in city went down, a generator was not available as a back up. Also, no place on property to deposit waste generated; had to transport to city dumpsters.

26 June 2022
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Reply from The Hills Saint John

Thank you so much for your 5 Star review. We are thrilled to see you enjoyed your accommodations, Grandeur Villa at The Hills, while visiting St John. We are sorry that you were unable to locate the dumpster. Information regarding the location of the dumpster for our guests on the property was provided on the Information Sheet located in your Villa. If we had known it was an issue during your stay, we would have been more than happy to point it out! Regarding the rolling blackouts that you experienced during your stay: Good news…. We have a property wide generator on it’s way, and are hopeful to have it all in place while we are in low season. We look forward to welcoming you back and providing a perfect experience next time !

Rated 3 out of 5 stars

The property grounds beautiful and can…

The property grounds beautiful and can not beat the sunset view ms from the Hills however I was disappointed with my stay this time and have stayed at other condos on the Hills many times. I was there for 5 days and 2 of the evenings no power and there were no storm so seemed pretty odd. Also they have generators so not sure why they didn’t kick on. For the price u pay u would expect more . There are other options closer to town just as nice and even a little less expensive. After this stay at the Hills I don’t think I will book there again.

20 June 2022
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Reply from The Hills Saint John

We are sorry to see this 3 star review as a result of our island’s electricity provider, but we understand and thank you for taking the time to share your experience. The island of St Thomas and St John experienced an unexpected and unfortunate problem with the main generator that produces power for our islands. As a result, there were 1 – 2 hour rolling black outs until full power could be restored. We do not have generators onsite, but we are hopeful to complete a whole property generator project during this upcoming off season. Unfortunately, experiences like this we have little control over. With this in mind, we hope to have the opportunity to host you at The Hills again in the near future.

Rated 5 out of 5 stars

Beautiful place

Beautiful place. Great view. Plenty of living space. Lots of spices to cook with. Comfy beds. Elegant bathrooms. Loved it.

11 June 2022

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