My elderly mother uses The heating Plan and when her boiler stopped working in January we were concerned for her health and welfare. We called The heating plan straight away. Martin who answered the c... See more
Company replied
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Top company, if you are in need of a new boiler don't go anywhere else.These guys have kept up the expectations,quick efficient service with polite & courteous staff & installer.Excellent customer se... See more
Company replied
Brilliant service from Perry Lovely cheery man so nice and happy! Really informative and kind with efficient service was able to break things down for me and was honest with boiler issues so I did... See more
Company replied
48 hrs trying to get answer from the out of hour number that they transfer you to , no answer and unable to leave any messages, due to offices being closed for the xmas period !
Company details
Written by the company
We strive to be the most reliable, efficient, and trusted domestic heating service provider in the market. Putting our customers first, you can be sure to receive the highest level of customer service, ensuring your homes are kept warm at all times.
Contact info
3rd Floor, 45 Albemarle Street, W1S 4JL, London, United Kingdom
- 03333208833
- info@theheatingplan.co.uk
- theheatingplan.co.uk
5 star service from a genuine reliable…
5 star service from a genuine reliable company
30 March 2020
Unprompted review
Reply from The Heating Plan
Hi Michael,
Thank you for your 5 star review. We pride ourselves with providing the highest level of service to our customers.
Andy
Customer Services
Excellent from start to finish
Excellent from start to finish, the customer service was fantastic, pricing is brilliant and they really looked after me. Will be recommending them to all my friend and family
16 March 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Clarke,
Thank you for your 5 star review. We aim to keep our prices competitive, while maintaining high standards of customer service.
Andy
Customer Services
Excellent team
Excellent team.
Keeping clients at the foremost of communication.
I wish I knew about them sooner.
28 February 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Fry,
Thank you for your 5 star review. At The Heating Plan, we believe communication is essential for a seamless experience.
Andy
Customer Services
Great company to deal with
Great company to deal with, highly recommended!
24 February 2020
Unprompted review
Reply from The Heating Plan
Hi Mr March,
Thank you for your 5 star review. We appreciate your kind words, and it is our pleasure to deliver the highest level of customer satisfaction.
Sonia
Customer Services
Very attentive service.
18 February 2020
Unprompted review
Reply from The Heating Plan
Hi Mrs Clarkson,
Thank you for your 5 star review. I am happy to hear your service went well, and the engineer arrived on time.
Andy
Customer Services
Excellent company
Excellent company, professional to deal with, paid invoice same day
18 February 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Barcroft,
Thank you for your 5 star review. It is always a pleasure to work with professional and reliable engineers.
Sonia
Customer Services
Carried out boiler service
Excellent company to work for. They had great communication and paid promptly as promised. Hopefully we’ll get the opportunity to work for them again.
17 February 2020
Unprompted review
Reply from The Heating Plan
Hi Ms Lee,
Thank you for your 5 star review. Ensuring communication is clear from start to finish allows for a excellent customer experience, and we look forward to working with you in the future.
Sonia
Customer Services
Excellent company to work with paid…
Excellent company to work with paid time. Exceptional company great at what they do and that is looking after your heating in your home!
14 February 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Levy,
Thank you for your 5 star review. We thank you for your services, and look forward to working with you in the future.
Andy
Customer Services
Excellent service
11 February 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Stevens,
Thank you for your 5 star review. We are pleased to hear your service went well, and was carried out by one of our professional engineers.
Andy
Customer Services
Quick and polite service and payment…
Quick and polite service and payment received from them promptly too. A pleasure. Thank you, MHL.
5 February 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Moorhouse,
Thank you for your 5 star review. It is always a pleasure working with honest and reliable engineers.
Andy
Customer Services
Extremely efficient
Extremely efficient. Reasonably priced! Would highly recommend!
3 February 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Juhasz,
Thank you for your 5 star review. We aim to keep our prices competitive without comprising our service to guarantee customer satisfaction.
Andy
Customer Services
My company carried out a boiler…
My company carried out a boiler breakdown for the heating plan in Glasgow area. Paid on time
30 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Heffernan,
Thank you for your 5 star review. It was a pleasure working with yourself, and we thank you for your services.
Andy
Customer Services
Fantastic service
Fantastic service. Contacted me to do a job for them. Once completed they had paid within the hour. Highly recommend.
28 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Craig,
Thank you for your 5 star review. We appreciate the attention to detail and care you displayed when carrying out your works.
Andy
Customer Services
Nice guy to deal with.
Nice guy to deal with.
Professional, friendly and quick to pay.
Nice doing business with you.
28 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mrs Hall,
Thank you for your 5 star review. We aim to deliver a professional experience from start to finish.
Andy
Customer Services
They are true to their word!!
They are true to their word. Everything I was told was delivered at a very high professional manner. I’m so glad I took out cover with The Heating Plan they never fail to amaze me. Thank for for your service!
24 January 2020
Unprompted review
Reply from The Heating Plan
Hi Ms Michelle,
Thank you for your 5 star review. It is our pleasure to deliver the highest levels of service to our customers.
Andy
Customer Services
Very professional company to deal with
Very professional company to deal with. Did exactly what they said they would. Would not hesitate to recommend.
21 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Woolley,
Thank you for your 5 star review. We appreciate your kind comments, and are happy to hear you had a pleasant experience with The Heating Plan.
Andy
Customer Services
Reply from The Heating Plan
Hi Mr Lloyd,
Thank you for your 5 star review. We aim to guarantee customer satisfaction at The Heating Plan, and ensure we exceed our customers expectations.
Andy
Customer Services
Subcontractor work
I done some subcontractor work for heating plan and true to their word the invoice was paid the same day
Unlike at lot of companies that subcontract plumbing work to local companies these guys can be trusted to pay you promptly
16 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Starrs,
Thank you for your 5 star review. We are aware of the bad experiences local companies have been through, and always aim to build trust with reputable and reliable engineers.
Andy
Customer Services
Realiable and tustworthly company
Company used us to carry out service, very efficient and been a pleasure
16 January 2020
Unprompted review
Reply from The Heating Plan
Hi Ms Ashton,
Thank you for your 5 star review. We aim to be as efficient as possible when arranging the annual boiler service to guarantee customer satisfaction.
Andy
Customer Services
Service to central heating boiler
The engineer arrived at the time stated and when he had finished he explained what he had done and what needed to be done when ha had notified Heating Plan. He was friendly and polite. We were pleased with the service.
15 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mrs Akhurst,
Thank you for your 5 star review. I am happy the service went well, and the engineer catered to your needs.
Andy
Customer Services
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