Explained what was happening to my 89 year old mother very clearly . Did not rush the appointment . My mother was very anxious but they talked her through each part of the assessment & explained a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sruthi asked me many hearing and health related questions and did an examination of my ear canals followed by a hearing test. She explained the results clearly and then proceeded to calibrate my new... See more
Company replied
I saw Mr Pranosh James on 17th August 2026 at Hastings Station Plaza. He was absolutely brilliant, especially at listening to my “problems” with the hearing aids, and explained everything clearly, and... See more
Company replied
Easily booked and attended appointment 4 days later. Very good audiologist less than an hour later I was fitted with my first hearing aids and able to hear with clarity for first time in several years... See more
Company replied
Company details
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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This service is fantastic and Jess did…
This service is fantastic and Jess did a better job than I had got when I went private, she is very thorough and explains everything, very happy, thank you Jess
5 August 2026
Unprompted review
Reply from The Hearing People
Hi Jennifer, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hearing Test in Fakenham - really easy to do
Had my hearing test in Fakenham. Really easy destination to get to, plenty of parking and really helpful staff. My audiologist was helpful and very informative. Showed me the app and fitted with hearing aids there and then. Great service all round.
30 July 2026
Reply from The Hearing People
Hi Rosemary, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Your colleagues were very helpful and…
Your colleagues were very helpful and explained everything. I am still getting used to my new hearing aids and a follow up appointment would be useful to ensure I am getting the best from my hearing aids.
24 July 2026
Reply from The Hearing People
Hi Chris, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I was completely satisfied with the…
I was completely satisfied with the service i received.
30 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent service
Excellent service. Very efficient, on time and explained everything really well fully taking into account the clients difficulty in hearing and talking.
A very pleasant experience.
5 August 2026
Reply from The Hearing People
Hi Jean, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I was at bourne surgery steve Reeve
I was at bourne surgery, A very charming polite,and very helpful young lady explained everything well, and helped me with app
5 August 2026
Unprompted review
Reply from The Hearing People
Hi Stephen, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Jessica's Amazing Care
Jessica W was fantastic, so helpful and explained all the different parts of the ear that can be affected with hearing loss. My tinnitus is so much better, a lot of relief and her recommendations for itchy ears was spot on.
It was a pleasure meeting her.
22 July 2026
Unprompted review
Reply from The Hearing People
Hi Jayne, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Not responsive to Complaint.
This company also trades as Audiological Science from whom I purchased Widex Hearing Aids a couple of years ago.
The hearing aids developed a fault and I contacted The Hearing People who agreed to send me replacement receivers.
After 11 days, 4 phone calls and a text message I have still not received the receivers.
So much for their lifetime guarantee!
5 August 2026
Unprompted review
Reply from The Hearing People
Hi Dougie, thank you for sharing your feedback. We’re really sorry this hasn't been the experience we aim to give.
We’d like to investigate what happened and put things right for you. If you’re happy to, please email us at feedback@thehearingpeople.co.uk or give us a call on 0345 163 0345 so we can help.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
That the woman helping me was so…
That the woman helping me was so patient, polite and professional !
4 August 2026
Reply from The Hearing People
Hi Joseph, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi Chris, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The lady was loverly very polite…
The lady was loverly very polite friendly . Explained everything well . Showed how to look aftwr the hearing aids and clean them . She was very god at her job .
4 August 2026
Reply from The Hearing People
Hi Margaret, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Navama Joshy made me feel at ease and…
Navama Josh made me feel at ease and she explained everything to me.
3 August 2026
Reply from The Hearing People
Hi Carol, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Inadequate
Feeling fobbed off by this company with some wholly inadequate hearing aids (non-digital - I've been wearing digital for 8 years), I made a new appointment, for 3.15 today (4 August). I was told not to be late. I answered a follow up text with a YES to the arrangement. On arriving at reception I was told that the appoiontment was at 5.00. Which it wasn't. No apology. This is a second-rate organisation that the NHS should not be employing.
4 August 2026
Unprompted review
Reply from The Hearing People
Hi Wynn, thank you for sharing your feedback. We’re really sorry this hasn't been the experience we aim to give.
We’d like to investigate what happened and put things right for you. If you’re happy to, please email us at feedback@thehearingpeople.co.uk or give us a call on 0345 163 0345 so we can help.
Joby visited us today we found he very…
Joby visited us today we found he very knowledgeable patient and helpful would recommend he to anyone
4 August 2026
Unprompted review
Reply from The Hearing People
Hi Darren, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby was very patient with my elderly…
Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multiple times throughout her resisting until the test was completed. He explained clearly to us how to fit the hearing aid and how to use it. He is very professional, caring and helpful. Thank you.
4 August 2026
Unprompted review
Reply from The Hearing People
Hi Evelyn, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very satisfied.
My appointment was on time and the audiologist understood exactly my problem. The hearing aid was replaced and reset perfectly. The service was very professional and polite. Thoroughly recommended.
4 August 2026
Reply from The Hearing People
Hi Neville, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby was a gentleman
Joby was a gentleman. He did a very good job, programming and testing for a new hearing aid. Now I can hear loud and clear. Thank you very much for your professionalism and good work.
Godspeed.
4 August 2026
Unprompted review
Reply from The Hearing People
Hi Joseph, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent very thorough throughout the…
Excellent very thorough throughout the whole process. Delighted with the outcome.
3 August 2026
Reply from The Hearing People
Hi John, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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