The Green Tanners Reviews 63

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are impressed with the product quality, often highlighting the durability and craftsmanship of the leather items. People frequently mention the rich, natural look and feel of the leather, and some appreciate the attention to detail in the stitching and hardware. Several consumers found the products to be exactly as described and pictured online. However, some people were dissatisfied with the quality, noting issues like cracking leather, poor workmanship, and flimsy hardware. There are also concerns regarding order fulfillment and delivery, with some experiencing significant delays or receiving items that did not fit or were not as expected. A few customers also reported issues with the company's website functionality.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the outstanding... See more

Quality

People report ambiguous experiences with quality. Many customers praise the outstanding craftsmanship,... See more

Order

Customers had ambiguous experiences with order. While some reviewers appreciated prompt customer support... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers experienced delays, with some... See more

Based on these reviews

Rated 3 out of 5 stars

I know I’m going to love the product but the shipping is the only issue. It says it’s shipped but it has not and it’s been a full week with no new update.

Rated 3 out of 5 stars

very good product but your website work only on my phone, on computer the website = error all the time

Rated 4 out of 5 stars

The quality of the product is outstanding and the communication has been extremely open and honest, I highly recommend the company and craftsmanships.

Rated 5 out of 5 stars

I had a chance to purchase leather rifle case from The Green Tanners and my purchase has gone satisfactory. The built quality, and material is too good. Even a friend of mine was so impressed that he’... See more

Company replied


Company details

  1. Leather Goods Store
  2. Bag Shop
  3. Handbags Shop
  4. Leather Goods Manufacturer
  5. Leather Goods Supplier
  6. Leather Goods Wholesaler

Written by the company

Our company has been selling a variety of high-quality leather products since 2014. We offer a wide range of leather bags, including leather aprons, dice cups, florist belts, golf bags, and hunting accessories. Our tool bags and knife rolls are perfect for tradespeople and home DIY enthusiasts, while our leather accessories add a touch of sophistication to any outfit. All of our products are made from the finest materials, ensuring that they are durable, stylish, and long-lasting. We are dedicated to providing our customers with the best possible shopping experience, which is why we offer a 100% satisfaction guarantee on all of our products. Our team of skilled craftsmen take great pride in their work, ensuring that every product is made with attention to detail and the utmost care. We are constantly updating our product range with new and exciting items, so be sure to check back often to see what's new. Thank you for considering our company for all of your leather product needs. We look forward to serving you and helping you find the perfect product for your needs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent.

My first time experience with The Green Tanners was fantastic! My order arrived extremely well packaged and the item is top quality. I would definitely order from again, very happy with the service. Many thanks.

26 March 2026
Rated 1 out of 5 stars

Poor storage and dying practices

Item arrived and leather passes the burn test - however it was clearly stored extremely poorly.

The leather is cracking, and the outside it beyond repair. Even with conditioning, this item will not last.

Clear selection was made for the "pretty" leather portion to face outwards, while the inner portion is rough and damaged, and will actually press against a person/skin and should not.

5 February 2026
Unprompted review
Rated 4 out of 5 stars

Excellent product

The quality of the product is outstanding and the communication has been extremely open and honest, I highly recommend the company and craftsmanships.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit worried but the products where premium!

I was a bit worried when status was ready to ship for a longer period, combined with some negative feedbacks here. But seller fast replied to my messages and now I have got what I ordered! The order status shows wrong and they get worried customers and bad feedback here. The quality is great! It's worth the waiting to get real quality products. Thanks to this small family business

22 December 2025
Unprompted review
Rated 3 out of 5 stars

The shipping

I know I’m going to love the product but the shipping is the only issue. It says it’s shipped but it has not and it’s been a full week with no new update.

9 December 2025
Rated 5 out of 5 stars

Nice quality belt.

Updated review: After working with customer service, my item shipped and arrived on time. Very nice quality leather, well constructed and will only get better with use and time. Overall, shipping took a while, but I didn’t realize it was shipping from UAE. Did receive a separate bill from UPS for tariffs, but that due to the ridiculous US tariff issues and not the fault of the business. Would definitely purchase from them again!

30 November 2025
Rated 1 out of 5 stars

Save your money and don't buy from this company!

If you order online in The Green Tanner, even though the website says "free shipping" you will be end up paying around $36 US dollars once you receive the package. It doesn't say there is a custom charge for getting the packet in the US and you have to pay it. And if you don't want to pay and decline it , The Green Tanner will not refund your money plus you will get a mail by UPS charging for the package anyway so save your money and don't buy from this company! they will be make your life difficult by no responding any of the customer service contact email, phone number and any other way. And if you do, they will say that they need to review the issue with the team and never do.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Bad service, bad product, and extra costs

Built a vest for me and it did not fit. Not enough material They would not take it back as return. Working with them over all was a nightmare. I ordered items in September. for an event at the end of October. I was constantly told things will be sent out in a few more days. Then a few days would pass and I would need to contact them again.

Lastly they are based in Dubai. I wish I had know that instead of thinking this was a British company. I only bring it up because of the tariffs. It made everything 50$ more expansive, so no vest, paid an import vat, for item that does not fit, and have had a terrible customer services experience. I'd avoid them.

2 November 2025
Unprompted review
The Green Tanners logo

Reply from The Green Tanners

Thank you for your feedback. I am sorry the vest did not fit you. You needed this for an event and the delay caused stress. This should not happen.

We want to check your case again. Custom made items follow your measurements. If the fit was off, we can review your order details and offer a fair solution. You can send your order number and photos so we can look at this with care.

Rated 5 out of 5 stars

I had a chance to purchase leather

I had a chance to purchase leather rifle case from The Green Tanners and my purchase has gone satisfactory. The built quality, and material is too good. Even a friend of mine was so impressed that he’s planning to order a leather shotgun case for himself. Great experience from start to finish. Thank you for the excellent service!

4 July 2025
Unprompted review
The Green Tanners logo

Reply from The Green Tanners

Thank you for your review. I am glad your rifle case met your expectations. You liked the build and material and that means a lot to us. It is great to hear your friend plans to order a shotgun case as well.

We aim to give you smooth service from the first message to delivery. You can contact us anytime if you need support.

Rated 5 out of 5 stars

My recent purchase of a leather pet…

My recent purchase of a leather pet crawler went well with this place. The product and pictures were the same as described in the description. The parcel came from overseas which is fine for me since I was looking for cowhide leather, which is rarely available here. Packaging was fully discrete, and secure. The shipping was fine as they use third party shipping which is trackable. The leather quality is super, strong and crafted nicely. My partner feels comfortable wearing the pet crawler and it adds extra love. Thank you The Green Tanners.

29 June 2025
Unprompted review
The Green Tanners logo

Reply from The Green Tanners

Thank you for your review. I am glad the pet crawler met your expectations. You got the same product as shown in the photos and that is important to us. Discreet and secure packing is part of our process and I am happy it reached you safely.

You wanted real cowhide and we are glad the quality and strength worked well for you. It is good to hear your partner feels comfortable.

We are here if you need support or help with a future order.

Rated 5 out of 5 stars

I got a chance to purchase leather…

I got a chance to purchase leather sleepsack from The Green Tanners. Shortly after placing the order, their customer support reached out to confirm my custom measurements, which I appreciated since I had them ready. Their team also shared the pictures after its manufacturing and upon my approval they shipped to me. The item was in discrete packaging and recieved nicely, the quality is great, looks strong and functional as expected. Highly recommended.

23 June 2025
Unprompted review
The Green Tanners logo

Reply from The Green Tanners

Thank you for your review. I am glad your sleepsack order went well. Confirming your measurements before production helps us make sure the fit is right. Sharing photos before shipping is part of our process and I am happy you found it useful.

It is good to know the item reached you in discreet and secure packing. You liked the strength and build and that means a lot to us.

We are here if you need help with a future custom order.

Rated 5 out of 5 stars

I recently purchased the Butcher…

I recently purchased the Butcher Leather Apron from The Green Tanners, and I’m genuinely impressed with the quality. They use cowhide leather which is thick for full protection. I can really feel the durability as soon as I put it on.

The multiple pockets are super handy, I can keep everything from my knives to my phone within reach. Plus, the adjustable straps make it really easy to get a snug fit. I’ve worn it for hours without any discomfort.

Overall, it's a professional-grade apron that’s both functional and stylish. Highly recommend!

17 June 2025
Unprompted review
The Green Tanners logo

Reply from The Green Tanners

Thank you for your review. I am glad the butcher apron worked well for you. You liked the cowhide, the protection, and the strong build. The pockets and fit matter during long use and it is good to know they helped you.

We are here if you need support or care tips.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look