The Gold Exchange 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

You needed a buyback & Lucas helped me out with a good rate! Or I took some scrap gold & silver& Lucas gave very good rate. Higher than anyone else in the area.

Rated 5 out of 5 stars

I’ve always been wary about using these services But for anyone thinking about it, just go ahead All very professional Posted Monday Received figure Tuesday Called up to discuss amount and... See more

Rated 5 out of 5 stars

I had a collection of broken gold bracelets, broken chains as well as rings that had to be cut off my fingers that I kept in a plastic bag inside my handbag in case I ever came across a shop that buys... See more

Rated 5 out of 5 stars

Plz Could You Pass On My Sincere Appreciation And Thanks To The Lady With Whom I Spoke Named Laura And The Gold Exchange Team/The Gold Exchange Team Were So Very Kind And Thoughtful Right From The Ver... See more

Company replied

Company details

  1. Gold and Silver Trading Company
  2. Gold Dealer

Written by the company

Sell gold online, quick quote, clear scrap gold buyers. Fast payments by cheque and BACS. No testing fees, clear returns and no nasty small print.


Contact info

All reviews

(277)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After a simple text

After a simple text, my envelope arrived a couple of days later. The form was simple with just a couple of things to complete. I posted it, had an offer within a couple of days and got my money really quickly. It was so easy and I would highly recommend.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

Heard the advert on the radio

Heard the advert on the radio, text the number, received the pack two days letter, misplaced the pack, had a couple of non invasive, prompting phone calls, sent in broken bits of jewellery, got a text next day, accepted and the money was in my account next morning, fabulous service, will definitely use again.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

Odd jewellery

Filled in the online form after hearing about your site on the radio. Got an envelope the next day and sent the gold the day after. Next day the money was in my bank. Wouldn’t hesitate to use this company again.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

This is a fantastic company

This is a fantastic company. I had few pieces of old broken gold chains. I got a surprising some offered me which i accepted and have recommended this company to family and friends.

11 November 2021
Unprompted review
Rated 4 out of 5 stars

Easy to deal with

Really easy process and very happy with the service. Value was quite low but it was better than a bit of useless gold lying around in a drawer

11 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent all round service.

Received a prepaid bag, sent gold on the Monday, had an offer on Tuesday which I was happy with, and the money was in my bank on the Wednesday morning. Simple and straight forward communication via text. Excellent service. Would highly recommend.

10 November 2021
Unprompted review
Rated 5 out of 5 stars

I have sold some jewellery to the Gold…

I have sold some jewellery to the Gold Exchange recently and I found the whole process from receiving the prepaid envelope to getting my valuation to the then receiving the money paid into my bank a/c very quick and I am extremely happy , would definitely use again

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service . Easy step by step instructions. Quick valuation and payment. Would definitely recommend and use again in the future. Thanks to all concerned

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service...

Amazing service.... Posted the gold on Saturday and the money was in my account by 11am on Tuesday.
I was offered an amount that I don't know is good or bad..... But I was delighted with the amount, as the unused items have just

been sitting in a drawer for the past 20 years. Now I need to decide what to do with the money!!

9 November 2021
Unprompted review
Rated 5 out of 5 stars

I had a collection of broken gold…

I had a collection of broken gold bracelets, broken chains as well as rings that had to be cut off my fingers that I kept in a plastic bag inside my handbag in case I ever came across a shop that buys gold then the pandimic hit, so out of sight out of mind basically. Then last Thursday while in the car their advert played so I looked them up and took a big chance and nearly fell over when I got a text telling me their offer, I texted back and the money was in my account the very next day! THANK YOU "THE GOLD EXCHANGE"!

29 October 2021
Unprompted review
Rated 5 out of 5 stars

Delighted!

I was very dubious at first, but The Gold Exchange was often advertised on a radio station that I felt wouldn't continue to take their ads if they were not reputable. I also looked up the reviews on Trustpilot before going ahead. It was incredibly easy. I just put the gold items in the bag, took it the PO and sent it off. There was an issue with delivery which concerned me, but The Gold Exchange kindly rang me to tell me that all was well, and said I would get an offer sent by text later that day - which I did. I was amazed and delighted at the offer I got which was far more than I expected for a few odd earrings, broken items and other bits that I would never wear. The money was in my account the next day. Very professional service. EXCELLENT!

21 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look