After using Globe Sailor to find a 14 day bareboat charter in Croatia last year when we explored the wonderful Adriatic islands, they were our first choice to find a 14 day bareboat charter to e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Base is very well run with a good technical support team. The boat was clean and ready to go when we arrived, with the exception of an autopilot glitch which was remedied very promptly. The bo... See more
Company replied
I just wanted to share a quick note of appreciation for the booking procedure. Everything was clear, fast, and well structured from start to finish. Communication was prompt and professional, and wh... See more
Company replied
Ruby is fantastic. She's attentive, responsive, and unhesitatingly puts her energy into my endless questions and changes of mind. She found me the best price from the outset without my having to haggl... See more
Company replied
Company details
Information provided by various external sources
Rent a boat, sailing boat or motor boat, anywhere in the world. With GlobeSailor, find your perfect yacht charter in France, Croatia, Greece, Caribbean, Bahamas, Spain...
Contact info
141 av de Clichy, 75017, Paris, France
- +44 (0)20 3695 6438
- contact@theglobesailor.com
- theglobesailor.com
4.6
Excellent
1K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast response to my requests
5 February 2025
Reply from GlobeSailor
Hallo Stefan,
vielen Dank für die nette Bewertung.
Gerne helfen wir dir auch bei zukünftigen Charterplanungen.
Viele Grüsse,
Laura und die GlobeSailor Crew
Very nice contact who gave answers to…
Very nice contact who gave answers to every question very sufficiently and quickly. I felt very comfortable as a customer.
3 February 2025
Reply from GlobeSailor
Hi Torsten,
Thank you very much for your kind feedback.
Feel free to contact us for any future charter projects.
Kind regards,
Laura and the GlobeSailor crew
very responsive and great advice
3 February 2025
The process was smooth
The process was smooth. Their responses were on time and courteous. I have used them a few times in the past and will keep doing so. No hidden fees.
3 February 2025
Promptness & Acuracy
1 February 2025
Bareboat Charter with Dream Yacht Charter - Antigua
We have been on flotilla and charter holidays for over 20 years. 2 monohulls were chartered with Dream Yacht Charter through GlobeSailor. Neither boat was prepared/cleaned nor fit for purpose: in fact, both were potentially dangerous. One was replaced on day 3 but the replacement boat also had a number of issues.
A claim was made, via GlobeSailor, to DYC who apologised but were only prepared to offer a small time-limited voucher against a future booking. As we had lost total confidence in them, any such voucher was of no value to us as it would remain unused.
Following a prolonged negotiation, a 10% refund on the basic price of one yacht was paid, which failed to adequately recompense us for the problems we had had on our holiday. DYC is registered in Mauritius and there was clearly no point in entering into a legal battle.
GlobeSailor were excellent at finding DYC but were not as supportive as I expected when problems arose. The contract was with DYC and I hope that, as a result of our experience, GlobeSailor will not be so keen to recommend DYC who clearly did not fulfil our expectations.
16 June 2024
Unprompted review
Reply from GlobeSailor
Hello Joe,
Thank you for your feedback.
We can assure you that we do our utmost to select the best charter companies and we have passed on your feedback to the management of DYC.
We understand how frustrating it was to encounter problems with the boats during your holiday, especially after so many years of chartering.
We did everything we could to help you and resolve the situation, including negotiating a partial refund.
We take your feedback seriously and will continue to work to improve our support and communication with all of our partners including DYC.
Despite this experience, we hope to be able to help you have a smoother and more enjoyable charter in the future, should you decide to sail with us again. We will do our best to provide you with a sailing experience that lives up to your expectations.
Thank you.
Kind regards,
GlobeSailor Crew
Dream on The Way !!
After more than two years wanting to make my reservation with GlobeSailor , thanks to our advisor Angie Yaccelga, we were able to make our dream come true. Thank you for your patience and help all this time Angie. We are happy with the treatment and help.
7 January 2025
Reply from GlobeSailor
Hola Gerardo
Nos complace leer tu comentario. Trabajamos para darte el mejor acompañamiento y alcanzar tu viaje soñado.
Te deseamos la mejor experiencia
Muchas gracias
Saludos
Customer support excellent
Sophie was extremely helpful and resolved all the small issues I brought to the arrangement.
5 January 2025
not what they sell you, stay away...
1) BOAT was at least 5-10 years old, showing signs of wear and tear everywhere rather than a recent model year 2022 or 2023 that appeared in searches on your website at the time of booking…I asked you in July of there were better models and I didn’t get any option at a comparable price; seta cushions were moldy , flattened like cardboard and dirty, outdoor fridge didn’t refrigerate, ice was always a challenge to get, leak from the cabin headboard hatch ( pic. attached) cheap & uncomfortable plastic stools for outside teak table…we were not provided with 2 sets of sheets as in description of services included in price, only one for the week…There was no BBQ on the boat -unlike almost every other catamaran around us at the marina- which led the cook to panfry (with cheap oil ) everything in the cabin, which stunk up the entire boat (esp. fish) for hours and made for really unhealthy diet the entire week…!
2) FOOD: The cook was a nice young guy but his cuisine was mediocre, unhealthy and mainly made from cheapest ingredients that he would buy likely at lowest price (potatoes , cabbage and rice all the time, no green salads or veggies, the meats were rubbery and not fresh , the only fish we ate was catch of the day by the back of the boat during sailing, the lobster that we ordered as a supplement at a VERY expensive premium (35 euros per half pound) came out dry, small and barely edible…all of us guests requested several times a simple ceviche with coconuts & lime, abundantly available in these islands at every market, only got it served once in the week. The only high point was fresh fruit platter for breakfast and even that was pathetic, fruits like mangos or papaya were not ripe, pancakes made only once in a week and only ONE bread product which was white toast and, like everything, served at the table cold and dried out (the chef was cooking hours in advance and would leave food uncovered in the open cabin on the table for flies to taste ! Most of the serving plates and glassware were limited, often dirty as were water pitchers, fridges , sugar bowl ( see pic) and even napkins ran out after 3 days.
1 December 2024
Unprompted review
Reply from GlobeSailor
Dear Olivier,
We are sorry to hear about your dissatisfaction with your recent experience. At GlobeSailor, we take our guests’ feedback seriously and strive to provide the best service possible.
We work closely with this cruise operator, who has been our trusted partner for over two years, delivering memorable experiences to over 100 guests with an average review score of 4.2/5. Neither the base team nor the skipper reported any issues during your cruise, nor did we receive similar feedback from other passengers onboard.
We understand the weather during your trip was challenging and may have added to your frustration.
While we’re pleased to hear your appreciation for the chef’s demeanor, we regret that the cuisine did not meet your expectations. The cruise operator has shared the following feedback with us after consulting with the base manager, captain, and cook:
• Boat: The boat was a 2021 Lagoon 46, 3 years old. When reserving a cabin cruise, the operator has the right to change the boat, if necessary, which we informed you of on the 17th of October. You were upgraded from the 2018 Leopard 45 to the 2021 Lagoon 46 that you sailed on.
o The cushions are being washed every week and aired out in the sun. Unfortunately, the weather was quite bad during this charter with lots of rain so the cushions became wet repeatedly. The skipper tried to dry out the cushions while guests were on an excursion.
o The leak from the cabin headboard hatch: The client did not close the hatch properly, so rainwater entered. The hatch has no leakage if closed properly.
o Bed linen/towels; we provided per cabin: 1 bed sheet, 2 bed covers, 2 bath towels, 2 beach towels, and 2 hand towels. If clients had asked for extra towels we would have happily accommodated.
• BBQ: our cooks decide whether to take a grill for the cruise or not. Seeing the bad weather conditions it was not taken on this charter.
• Fresh fish was caught during the charter; however, we cannot have fresh meat during a one-week cruise. Please note that Seychelles imports beef products from South Africa and other countries, so it will arrive frozen. Chicken is being bought fresh but will be stored in the freezer.
Fish caught on route and not being consumed immediately will also be stored in the freezer.
• Lobster: The clients requested lobster, and the crew made it happen. We are not in lobster season, so it is forbidden at the moment to catch or sell. Clients insisted that they wanted lobster, and the crew arranged with a local fisherman to get some for them. The cost is SCR 500.00 for a lobster which is the normal price you will get in any frozen shop on Mahe, Praslin & La Digue.
• Ceviche with coconuts & lime: This was a one-time proposal from the crew for our guests to taste local coconut and it was not the idea to change the menu for the whole week so to have this dish every day.
• Breakfast: The base manager purchases fresh fruit every Saturday morning from the bazaar. We try to vary breakfast items, so we do not serve pancakes every day. One day it will be pancakes, one day bacon, one day sausages, not all at once, and at the same time to ensure the food does not go to waste. According to our experience continental but not heavy breakfast works best at sea.
• Service items: We do not have a shortage of serving plates and glassware, but the number of each item is limited to 12. As for napkins we are very well stocked – a pack of 100 should last 2 days and the base manager personally bought 4 packs for this charter. In addition, we provide kitchen tissue rolls.
As a goodwill gesture, we proposed a voucher to make amends for your experience, but we understand that you declined it. We remain available by phone or email to address any further concerns or inquiries you may have.
GlobeSailor crew
Globe Sailor, Perfect!!
Process was easy, fast, and we got exactly what we wanted. The area was perfect for sailing. Had a great adventure. Will 100% use Alec again to book another sailing trip.
31 May 2024
Friendly staff, good choice
Friendly staff, good choice of boats. Availability was assured
4 December 2024
Reply from GlobeSailor
Vielen Dank für das nette Feedback. Wir freuen uns, dass Sie mir unserem Angebot und Service zufrieden sind.
Auch in Zukunft helfen wir gerne bei der Organisation Ihrer Charterprojekte.
Mit freundlichen Grüßen,
Laura und die GlobeSailor Crew
Very nice & professionals contacts !
3 December 2024
Clément Blanchard was very helpful and…
Clément Blanchard was very helpful and understand my needs very well. Thanks to him.
Hopefully the boat will be as expected.
Best regards.
3 December 2024
First yacht renting experience
I had no such experience previously, so far everything goes smoothly and clear. Thanks for the service
5 December 2024
Everything looks good for the moment
5 December 2024
Reply from GlobeSailor
Thank you very much for your review Daniel, we are happy to assist you in your boat search and booking process.
Angie was very patient with us
It took us a while to make the decision. You were very patient. thank you!
The reservation and payment process is very good
2 December 2024
Alec couldn’t have been more helpful…
Alec couldn’t have been more helpful coming up with a great second option when the first option fell through.
11 November 2024
Very polite and friendly people at both…
Very polite and friendly people at both Preveza and Lefkas offices of Istion, very helpful and responsive, provided us with all info we needed. Check in was smooth and efficient, with only few papers to sign and we were ready to go. Same was when we returned the boat, again polite fast and efficient service.
We had fantastic time on board.
Also booking process was clear and easy and all info we needed was provided swiftly and correctly.
Thank you all!
21 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.