Thegiftedsistersuk Reviews 42

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are delighted with the quality of the products, describing them as amazing, gorgeous, and luxurious. They appreciate the softness, warmth, and overall aesthetic appeal of items like dressing gowns, jackets, and personalized pajamas. Reviewers often express their intention to purchase again due to the high quality and attractive designs. However, some people were dissatisfied with the customer service and delivery. Several customers reported significant delays in receiving their orders, especially for pre-ordered items, with some waiting months beyond the stated delivery times. There were also complaints about a lack of communication, unhelpful responses when chasing orders, and issues with product descriptions not matching the received items, such as incorrect colors or missing features.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express delight with the quality, comfort,... See more

Quality

People report positive experiences with quality. Many customers praise the exceptional quality of items,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the amazing and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast delivery, with... See more

Based on these reviews

Rated 4 out of 5 stars

Great jacket love it and absolutely adorable colour ...will deffo purchase again x

Rated 5 out of 5 stars

The most perfect dressing gown! Quality is absolutely insane so comfy and cosy! Pleasure to deal with as well, fast replies with updates on the order! Cannot wait for the matching Pyjamas! If you’re t... See more

Rated 5 out of 5 stars

I received my dressing gown at the pre order date as expected, smooth process and I’m really happy with my dressing gown. I own a similar one from a luxury brand and my gifted sisters one is 100% bett... See more

Rated 5 out of 5 stars

I had my eye on this pastel robe for a while I decided to go for it and pre ordered it after waiting 6-8 weeks I was not disappointed I still look at it and I am in love, i wear it every morning perfe... See more

Rated 5 out of 5 stars

Received a H throw and it was absolute gorgeous! Such beautiful quality and really big in size. It was also packaged beautifully I’d definitely use again

Rated 5 out of 5 stars

I’ve got the large pink and blue strawberry vases and they’re absolutely gorgeous! Really great quality and delivery was between the 1-5 days! Would definitely buy again

Rated 5 out of 5 stars

Received slippers & wash bag day after I ordered. Super impressed with the delivery & quality of the products. Gorgeous pastel colours and the slippers are comfy too!

Rated 5 out of 5 stars

I brought a denim shirt from the gifted sisters and I absolutely love it. Amazing quality and amazing service. Definitely will be back to order more

Rated 5 out of 5 stars

We received the most gorgeous personalised pyjamas & bobble hat for our little boy. The quality is exceptional & completely obsessed. Thank you

Rated 5 out of 5 stars

My go to website always! Such a fab site from their homeware to their clothing! The girls are so lovely and helpful too. Great quality and fast delivery!

Rated 5 out of 5 stars

Love my dressing gown, so cosy and great quality. Did wait a little while on delivery but I think it was on a pre order so waiting for it to come in. So worth the wait, looks gorgeous.

Rated 5 out of 5 stars

Absolutely LOVE my dressing gown and makeup bag. The quality is amazing and just feels sooo luxury

Rated 5 out of 5 stars

Bought the rainbow slippers as a gift for my daughter - they arrived quickly - cannot fault the delivery service

Rated 5 out of 5 stars

Excellent quality and customer service I pre ordered the new pink and red nightgown after previously buying the same nightgown in the pastel stripe which was excellent quality and I have washed it man... See more

Rated 5 out of 5 stars

Communication excellent, most gorgeous dressing gown. Would definitely order again

Rated 5 out of 5 stars

Absolutely gorgeous pastel robe!! I’ve had my eye on this for ages & just had to purchase. It does not disappoint!! Super comfy and soft and the colours are just sooo nice! In love 😍

Rated 5 out of 5 stars

I’m absolutely obsessed with my new robe. The colours are beautiful, the quality is unmatched & it’s so incredibly cosy. Will definitely be back to purchase more items 💗

Rated 1 out of 5 stars

Ordered a dressing gown in August that said delivery would be September I still haven't received it going in to mid October, I got no updated only when I kept chasing and I just get told it’ll be ship... See more

Rated 1 out of 5 stars

Very disappointed with this company. I love supporting small businesses and entrepreneurs but unfortunately this company has let me down. I ordered a dressing gown on November 14th with a 6-8 w... See more

Rated 2 out of 5 stars

Ordered personalised pjs from this small business. I thought when it said personalised it would be stitching however upon delivery, which I waited over 3 weeks for they have came with stick on letters... See more

Rated 1 out of 5 stars

Absolutely terrible service . Brought a jacket which stated multiple pockets and that the colour was brown . When the jacket came it was tan and had absolutely no pockets. I contacted them directly an... See more

Rated 1 out of 5 stars

My mum ordered me a lovely suede jacket on the 30th of August 2025, this was for my 20th Birthday. The jacket has only been shipped today 17 days later while on their website it states 3-5 working day... See more

Rated 1 out of 5 stars

Bought a pair of pyjama bottoms which were really poor quality with bad pilling before they'd even been washed. I sent a complaint via the online form which was never responded to and when I followed... See more

Rated 1 out of 5 stars

Spent £75 on a dressing gown and the quality is shocking. I’ve washed it once on arrival and have worn it about 5 times max and there are threads coming out everywhere, crap wonky stitching and bits o... See more

Rated 1 out of 5 stars

My partner ordered a dressing gown in November 2025, was told there would be a delay on this product being sent out, and it’s now January 2026 and nothing received. Very poor service.

Rated 1 out of 5 stars

Sent me a completely different jacket, had to pay my own shipping for their mistake was then a hassle to get the shipping cost back, told it was going to be re shipped in 3 days and then told the next... See more

Rated 1 out of 5 stars

Honestly, where do I even start? I ordered a dressing gown for £85 from this so-called “small business” after seeing it all over social media and assumed the quality would match the hype. I wa... See more

Rated 1 out of 5 stars

I ordered a robe on 29th December. At the time of ordering, the website stated there was a 6-week wait, which I was happy to accept and expected delivery sometime in February. After reaching ou... See more

Rated 1 out of 5 stars

Do NOT touch this company if you want to recieve what you have paid for. 8 weeks in and still awaiting a dressing gown I ordered! they are selling items they don't even have. oh yes they will repl... See more

Rated 1 out of 5 stars

If only I could give zero stars! Poor, poor customer service, don’t respond. Cheaply made items charged at boutique prices! I don’t know how they make any money to be honest. AVOID, AVOID, AVOID!

Rated 1 out of 5 stars

Ordered dressing gown December 26th, have not received it or had any emails from them, very disappointing constantly seeing influencers advertising their free dressing gown, while us the people who pa... See more

Rated 1 out of 5 stars

Made an order over 7 weeks ago and still haven’t received or had any update on when I will receive. I have tried to contact the company twice and have no had no response. Very bad customer service, I... See more

Rated 1 out of 5 stars

Ordered a dressing gown on preorder nearly 3 months ago with 4-6 week wait time and still haven’t received it. I wanted it for winter and it’s now nearly spring so not ideal and it is an expensive pro... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

42 reviews

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Rated 1 out of 5 stars

Do NOT touch this company !!

Do NOT touch this company if you want to recieve what you have paid for.
8 weeks in and still awaiting a dressing gown I ordered!
they are selling items they don't even have.
oh yes they will reply to your emails with their usual lies that it is being despatched soon, but it never is.
I will be taking this further.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a robe on 29th December

I ordered a robe on 29th December. At the time of ordering, the website stated there was a 6-week wait, which I was happy to accept and expected delivery sometime in February.

After reaching out at the 7-week mark, and waiting for a reply, I was told the wait time was actually 6–8 weeks. However, when I placed my order it clearly stated 6 weeks. I then checked the website and saw it had been updated to say 6–8 weeks, which was frustrating as that wasn’t the information given when I ordered.

At 9 weeks, still without my order, I contacted the company again to ask for a fulfilment date but did not receive a prompt response. Due to the lack of communication and the extended delay, I opened a case through PayPal and was instantly refunded.

Overall, the experience was disappointing due to the change in stated wait times and the lack of clear communication about when the order would actually be fulfilled.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and customer service…

Excellent quality and customer service I pre ordered the new pink and red nightgown after previously buying the same nightgown in the pastel stripe which was excellent quality and I have washed it many times and the quality of the nightgowns is excellent as well as being very pretty nightgowns .

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Made an order over 7 weeks ago and still haven’t received or had any update on when I will receive. I have tried to contact the company twice and have no had no response. Very bad customer service, I don’t recommend buying from here.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous pastel robe!

Absolutely gorgeous pastel robe!! I’ve had my eye on this for ages & just had to purchase. It does not disappoint!! Super comfy and soft and the colours are just sooo nice! In love 😍

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered dressing gown December 26th

Ordered dressing gown December 26th, have not received it or had any emails from them, very disappointing constantly seeing influencers advertising their free dressing gown, while us the people who pay for a dressing gown are waiting 8 weeks plus, do not recommend buying from this company

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a dressing gown on preorder…

Ordered a dressing gown on preorder nearly 3 months ago with 4-6 week wait time and still haven’t received it. I wanted it for winter and it’s now nearly spring so not ideal and it is an expensive product to be waiting so long for. If there had have been good communication throughout it wouldn’t be so bad but constant chasing and only receiving an update initiated by them at the end of Jan isn’t great and even that’s been no good as they said it would be dispatched early Feb. Having chased again and now being told they expect to get them next week which I have heard before is disappointing. I really hope it ends up being worth the wait! Overall I wouldn’t bother ordering on pre order and it’s frustrating seeing instagram posts promoting a product that doesn’t seem to ever be available with no acknowledgment on there of these issues.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Would buy again !!

Love my dressing gown, so cosy and great quality. Did wait a little while on delivery but I think it was on a pre order so waiting for it to come in. So worth the wait, looks gorgeous.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest company who don’t fulfil orders

Very disappointed with this company. I love supporting small businesses and entrepreneurs but unfortunately this company has let me down.

I ordered a dressing gown on November 14th with a 6-8 week order timeframe. They assured me it would be with me by the eight week deadline. When it wasn’t, I followed up and they told me it would be shipped on the 20th January. It has not been and the company won’t reply to messages.

We are now at 10 weeks since ordering and no update. I have no option to think that they are a dishonest company who take your money with no intention of shipping your order.

I don’t believe the positive reviews on here.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

Spent £75 on a dressing gown and the quality is shocking. I’ve washed it once on arrival and have worn it about 5 times max and there are threads coming out everywhere, crap wonky stitching and bits of the velour missing in places. I am so disappointed! Avoid this brand, they should not be trading

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and low quality clothing

Bought a pair of pyjama bottoms which were really poor quality with bad pilling before they'd even been washed. I sent a complaint via the online form which was never responded to and when I followed up a couple of weeks later on social media, I was told that they wouldn't accept a return because it was over 14 days. After explaining the situation, as an exception I was offered a credit note (if I sent the item back at my own expense) but decided not to bother as I don't really want to spend money to get anything else from this company, simply not worth it. Terrible customer service.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

The most perfect dressing gown

The most perfect dressing gown! Quality is absolutely insane so comfy and cosy! Pleasure to deal with as well, fast replies with updates on the order! Cannot wait for the matching Pyjamas! If you’re thinking about ordering please do! You will not be disappointed! My Favourite winter purchase!!

18 November 2025
Unprompted review

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