The General Wine Company Reviews 

97
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and prompt delivery. Customers consistently praise the friendly, polite, and helpful staff, who are noted for their extensive knowledge of wines and their ability to resolve issues efficiently. The company is also commended for its wide selection of interesting wines, good prices, and the careful packaging of products. However, some customers experienced significant dissatisfaction, with issues such as paid orders not arriving, forgotten shipments, and delays in delivery. These reviewers expressed disappointment and indicated they would not use the service again, citing slow delivery times and a lack of communication regarding order status.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and quick... See more

Service

People report positive experiences with service, often highlighting prompt and excellent attention, with... See more

Product

Customers had positive experiences with product, highlighting a good choice and selection of products,... See more

Order

Customers consistently note positive experiences with order, highlighting easy ordering, good selection, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After initial mixup with delivery address the matter was resolved with speed and efficiency. I have already placed a second order which is proving most enjoyable. Would strongly recommend this compa... See more

Rated 5 out of 5 stars

Always great service at The General Wine Company, Petersfield, with friendly, polite staff who have incredible knowledge of wine. What's more, they offer helpful advice on good wines to serve with sp... See more

Rated 5 out of 5 stars

Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for. Good experience throughout and again this time Frequent customer... See more

Rated 5 out of 5 stars

The General Wine Company has so many interesting wines from which to choose, it can be difficult. We were after a particular prosecco by Famiglia Botter, a spago which we fell in love with some time... See more


Company details

  1. Wine Store
  2. Liquor Store
  3. Wine Wholesaler and Importer

Written by the company

At The General Wine Company, we're a family-run business with a deep-rooted passion for wine and spirits. For over four decades, we've dedicated ourselves to curating a collection of exceptional wines, meticulously sourcing from around the globe. We believe in going beyond the ordinary, seeking out small, independent producers who pour their heart and soul into crafting unique and truly special wines. We're not just a wine merchant; we're a family sharing our love of wine with yours. We invite you to become part of our story, to discover the dedication, artistry, and passion that goes into each bottle. We strive to provide more than just wine; we aim to deliver an experience – a chance to savour the unique flavours, appreciate the craftsmanship, and connect with the stories behind each bottle.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

97 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(97)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After initial mixup with delivery…

After initial mixup with delivery address the matter was resolved with speed and efficiency.
I have already placed a second order which is proving most enjoyable.
Would strongly recommend this company

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 6 bottles of Beaujolais…

Ordered 6 bottles of Beaujolais Villages Nouveau (2025) Jean-Michel Dupré. Paid order never arrived sent email only to be told they had forgotten to send me the order and it had all ran out this was 10 days after my order. Very disappointed wont be using again.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service fast deliver good…

Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for.

Good experience throughout and again this time Frequent customer as a result.

17 November 2025
Rated 1 out of 5 stars

Tasing Event Haslemere Museum

Tasing Event Haslemere Museum
As GWC has such a broad range of interesting and classic wines, I invited a number of wine friends to this event. The wines on show were simply average. Nothing electic or off-the beaten track e.g. Greece, Mallorca, Georgia, etc. Maybe you've changed and gome "middle of the road", away from you Classic and interesting vibe that I have loved. You have serious competition from Grayshott wine, who show the sort of wines you used to excel in.

11 November 2025
Rated 2 out of 5 stars

Late delivery

It took 10 days for my shipment to arrive. This never happened when you delivered the shipments yourself - often I would get it the next day. I'm considering using an alternative supplier next time

31 October 2025
Rated 5 out of 5 stars

First Rate Service

You kindly pit to one side the booze I was seeking to buy, so that it was avaiable when I was able to get to your Petersfield shop make the purchase. That is a first rate servfice.

14 October 2025
Rated 5 out of 5 stars

Whisky tasting experience

Great location at Madeline's kitchen just a few minutes walk from the station.
The talk about the history and style of Tamdhu whisky was informative and fun .
5 whiskey tasted , including the 18 year old , with a delicious tapas selection.
A good evening

16 October 2025
Rated 5 out of 5 stars

Great

Great - good price, very fast delivery and very well packaged. Thank you.

16 September 2025
Rated 5 out of 5 stars

Polite friendly helpful both via the…

Polite friendly helpful both via the online ordering to the team in the Liphook shop and the Liphook warehouse. Very knowledgable many times have used and recommend to anyone in the area. Often have a wonder around the shop getting an extra bottle of something different to try

5 March 2025

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