The Garden Shop Reviews 

487
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The fronds were cut from the Fern Tree despite website clearly stating they would not be cut in summer. That is illegal false and misleading advertising. The bag of grit was burst. 2 banana tre... See more

Company replied

Rated 5 out of 5 stars

Beautiful plants, carefully wrapped for delivery, but what makes the place stand out is fabulous customer service. Great information about the plants, and you can tell they really want you to get the... See more

Rated 5 out of 5 stars

Delivery fast.I never saw kale plants so well wrapped with airbags My spade arrived separately great quality and this brand a good deal cheaper than elsewhere I ve been dealing with them a few ye... See more

Rated 5 out of 5 stars

Purchased a number of flowers but had an issue with one of the rose bushes. Sent an email advising I wasn't happy ,Craig immediately replied with an alternative as the one I previously ordered was out... See more

Company details

  1. Garden Center

Information provided by various external sources

The Garden Shop is Ireland's Leading Online Garden Centre. Buy Best Price Garden Equipment & Supplies on Sale. Super Fast Delivery


Contact info

4.2

Great

TrustScore 4 out of 5

487 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(487)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service…

Very impressed with customer service after a small problem with the original delivery. Timely, positive and supportive reaction that will ensure repeat business from me. Very impressed

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a bird table 2 days ago and to my delight it was delivered today to Cork. Great website, so easy to order from and process my order too. I will definitely be shopping here again. From Kay okeeffe, cork.

14 August 2024
Unprompted review
Rated 1 out of 5 stars

EXTREMELY SLOW DESPATCH

Small order placed after lunch Monday, no update 24 hours later, contacted The Garden Shop, told them Iwanted to cancel order as it was taking too long, told order would be here today Wednesday.
Wednesday, order still not on Couriers system.
EXTREMELY SLOW DESPATCH.
Will not buy from here again.

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Diseased plants

I've been using thegatdenshop for a long time now.
But unfortunately I have to leave this review due to no return contact from the company
Firstly an item was missing from order. I did receive it the next week(no contact to say this was happening)
Secondly I bought plants. These plants arrived with blackspot, leaf mould, and had been eaten by something.
I sent photos to office email expecting to hear from someone but NO.
SO I PAID FOR DISEASED PLANTS & I'm not overly happy with having to put them into the ground. But with no contact from the company I'm stuck.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Cannot fault, seamless process! 🍀 and delivery!

Absolutely amazing plants and very prompt delivery. Well watered so not dry at all. Overall very healthy plants and well packed. If you leave any specific instructions, they print & tape on to the item in view for the driver to see. Use this if you need to because they do use them.

The 5 plants were in a large box and boxed up v well. Compost looks rich. I got 5 outdoor plants, 2 Geraniums, a Verbena Bonariensis, an Astilbe and an Echinacea Magnus. They are a very a very good size and garden ready. It is very affordable for people on a tight budget. Kept informed of progress. Great we have these nurseries in Ireland to deliver, order online, see the pictures of the plants. They definitely match the pictures online aswell! Highly recommend this site for us Irish Byers. Let support Irish business and keep it at home. Jessica. SE Ireland

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Great procuts, great price, quick delivery

They have an easy to use website that's populated with plentiful stock and at very reasonable prices. My delivery was one day quicker than advertised and the plants I received are in great condition. The delivery company chosen was very professional too. Highly recommend this seller for plants you can't find in your local nursery or if you just want anything garden-related delivered to your doorstep, no frills.

16 June 2024
Unprompted review
Rated 4 out of 5 stars

Good products, but problems with delivery

Order was processed promptly and arrived in good time. However, there was a problem with the courier (maybe look for a better one?), but this was also solved to my satisfaction. But because of this, only 4 stars, I'm afraid. Otherwise it would be 5!

29 May 2024
Unprompted review
Rated 5 out of 5 stars

What an excellent company to do…

What an excellent company to do business with no nonsense great value very speedy delivery and fast response to an email you guys are doing everything right wishing you all the best for the future 👏👏👏.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service and plants.

Purchased a number of flowers but had an issue with one of the rose bushes. Sent an email advising I wasn't happy ,Craig immediately replied with an alternative as the one I previously ordered was out of stock.I received the replacement the very next day. Excellent customer service. Thanks Craig and team,will definitely purchase again.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent & friendly staff

My order was processed immediately and while there was an issue with the courier company Fastway, the staff from the Garden Shop reacted promptly and everything went smoothly thereafter
Highly recommend dealing with the Garden Shop, Barry (O’Neill)

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Great green plants

Ordered from the garden shop now and can't complain. Very competitive prices, quick and great dispatch, excellent customer service especially by Craig. Long live olives & plants

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent custumer service

There were some difficulties with the delivery of the order I had placed, so I contacted the shop via e-mail and got a response immediately. By phone and e-mail. Two days later I received my order.
Special thanks to Craig who has been very helpful and very friendly!!

27 April 2024
Unprompted review

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