A dreadful experience.
The bottom line is, we had to sack them. Reasons? Broken promises; days, even weeks of assurances people would be on site, but failed to appear; work still incomplete six-weeks after the latest completion promise; poor quality of work, with ‘corner-cutting’ and worse, completely ignoring agreed expectations and then doing things in a different, and incorrect way. Some work required FOUR lots of corrections, many required two or three. Damage to existing property through carelessness. Communication was appalling, with days of messages ignored, then abuse when demanding response or attendance. The guy in charge (I use the term loosely), is unpleasant and a miserable excuse, and constantly used unfounded excuses for non-attendance and delays. By his action and inaction, he caused no end of anxiety and stress, and caused us to have to cancel a trip away, losing a considerable sum of money. We just could not leave them to do the work - we learned that we literally had to supervise every screw and nail. We wish to God that we’d never placed our faith in them, and we now have other professionals completing the work. It was promised a four-week job, six at the outside. We’re now in week twelve! I’d never give them a recommendation. Absolutely terrible company.
Photos and other evidence available on request.
29 January 2026
Unprompted review