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The Futures Desk Reviews 452

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's professionalism, speed, and genuine helpfulness. People are particularly impressed with the quick response times, even outside of normal business hours, and the seamless user experience provided by the platform. Many appreciate the supportive structure and the company's commitment to helping traders succeed. However, some people were dissatisfied with the internal processes, describing them as messy and unpolished, which they felt contributed to negative outcomes. A few other people also felt that the platform could be glitchy and that the dashboard could be cleaner, with some details needing clearer explanations.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality, speed, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the customer support, describing it as superb,... See more

Response time

Customers consistently express satisfaction with the response time. Many reviewers highlight the impressively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only Prop firm who doesn't just say they want you to succeed... but actually builds a system that elevates you. Never seen such a good dashboard anywhere else. No "consistency" % BS. Unde... See more

Company replied

Rated 5 out of 5 stars

A different experience. They want you to win, not like other prop firms. They give you REAL fund not SIM ! They provide an amazing dashboard includes many features not just trading-journal s... See more

Company replied

Rated 5 out of 5 stars

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow mo... See more

Company replied

Rated 5 out of 5 stars

In terms of caring about the trader for a long-term partnership, TFD reigns supreme. Many firms tout the word "partnership" only to bind the trader in a lopsided power dynamic that feels antagonisti... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Now a part of Topstep. Follow us there for more updates.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great Support.

I alreayd wrote once but now want to give 5 starts for the support. Always available, always kind and helpful. Thank you. Fiel.

14 October 2025
Unprompted review
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Reply from The Futures Desk

Thank you very much for your review! We really appreciate your support.

Rated 5 out of 5 stars

Amazing support

The customer support is amazing - always going above and beyond. Rarely run into any issues, but whenever I do they've been able to provide a quick resolution (even on weekends!)

12 October 2025
Unprompted review
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Reply from The Futures Desk

Thank you so much for the kind words!

Rated 5 out of 5 stars

Great tool and journaling

I like the transparent fees, the flexible profile system (you can assemble the type of risk, contract number etc) for evaluation. The journaling tool is massive. It forces you to pay more attention of what you do.

6 October 2025
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Reply from The Futures Desk

Thank you very much, Agnes! We're so happy you see our vision and are on this journey with us!

Rated 5 out of 5 stars

the only firm which i recommend

the only firm which i recommend, if you want a firm that wants you to succeed . i have traded with few other firms , none is upto the mark of TFD .best inclass support and rules that keeps you disciplined for the long term success. wishing Josh and team TFD all the very best .

29 September 2025
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Reply from The Futures Desk

Thank you very much for taking the time to leave this amazing review! We are so happy to have you on The Desk!

Rated 3 out of 5 stars

I passed the test but I would have like…

I passed the test but I would have like they gave us quantower full pack

28 September 2025
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Reply from The Futures Desk

Hey there, thanks for sharing your feedback. We actually provide all our rithmic traders with a full license of DeltaTrader, which is a powerful order flow platform. If you’d like to check it out, feel free to reach out to our team and we’ll get you set up.

We do have plans for more platforms in the future, so stay tuned! In the meantime, please let us know what else we can do to give you the best experience at The Futures Desk!

Rated 3 out of 5 stars

Just ok for now

Só far, neutral comment.
Tried to reach support, but for some technical reason on the chat, I could not.
I don't like not having the possibility to change my access password ( perhaps it is possible, but since the chat did not work, could not confirm)
Rest, all working fine.

19 September 2025
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Reply from The Futures Desk

Hey there, sorry that you weren’t able to open the support chat. You can always reach us directly at support@thefuturesdesk.com, and that will automatically create a support ticket with our team. We've reached out

For security, we don’t use traditional passwords. Instead, we use one-time codes, which are more secure because they can’t be reused or stolen like static passwords. This helps keep your account safe from unauthorized access.

We’d also love to hear what else we could do to make your experience a 5-star one. Your feedback truly helps us!

Rated 5 out of 5 stars

Very quick to respond to my questions

Very quick to respond to my questions. I’m loving everything about their platform and system. You can tell this is built by a company that wants the trader to succeed.

25 September 2025
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Reply from The Futures Desk

Thank you very much! You're 100% correct!

Rated 5 out of 5 stars

Perfect firm

Perfect firm, here to help you and make you a profitable trader. not here to sell you resets and make you blow accounts.

If you're serious join here otherwise stay with others

26 September 2025
Unprompted review
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Reply from The Futures Desk

Wow thank you very much - you're right!

Rated 5 out of 5 stars

Great customer support!

The resources on the journalling and trade analysis have been super helpful and one of the kind, the kind that helps me understand myself better. And shout out to Dan from the support desk, super patience and incredibly helpful. Thumbs up for him and The Future Desk.

25 September 2025
Unprompted review
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Reply from The Futures Desk

Thanks so much for the review!

Rated 5 out of 5 stars

Transparent and Professional…

I’ve had an excellent experience with The Futures Desk. The team is personable, respectful, and always prompt in their communication. What really sets them apart is how clear and transparent their process is. Unlike other firms where you can run into hidden obstacles or confusing requirements, everything here is straightforward to understand. It’s refreshing to work with a firm that prioritizes professionalism and integrity, and I highly recommend them to anyone considering a prop trading firm.

25 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you for sharing your experience! We appreciate your recommendation and look forward to working with you on The Desk!

Rated 5 out of 5 stars

Great support.

Great support.
Best static drawdown with customisable options.

23 September 2025
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Reply from The Futures Desk

Thank you very much!

Rated 5 out of 5 stars

Superb Customer Support

Superb Customer Support, Dan was really patient and helpful for almost an hour, literally cleared all my questions with full patience and this is coming from a trader who has literally traded and tried every other prop firm. Even Topstep isnt close enough with TFD customer service. I am buying a challenge and i havent got a payout yet with TFD but i am sure looking at thier plan its a clear stay away firm for gamblers. Only serious trader with patience can pass this challenge

24 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you! We're glad we could help!

Rated 5 out of 5 stars

Support is second to none

Their support is second to none in the prop firm business. I had a blown eval that was automatically renewed but it wasn't reset. I needed the reset, also, but it costs extra. For context, TFD allows you to renew w/o resetting an account. Talked to support and they allowed me to reset my eval for the difference in price since I was already charged for the renewal. Easy peasy.

Ngl, their evals are not easy to pass, especially if you have developed bad habits from churning evals with other prop firms. But, their rules are the most straightforward in the game, no hidden gotchas. They just want to see you practice disiplined trading with good risk management.

21 September 2025
Unprompted review
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Reply from The Futures Desk

Thank you very much! Yes, the assessment may be slightly harder, you're rewarded in the live brokerage with daily payouts without any consistency or minimum trading days to a payout! Thanks again!

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