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The Futures Desk Reviews 452

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's professionalism, speed, and genuine helpfulness. People are particularly impressed with the quick response times, even outside of normal business hours, and the seamless user experience provided by the platform. Many appreciate the supportive structure and the company's commitment to helping traders succeed. However, some people were dissatisfied with the internal processes, describing them as messy and unpolished, which they felt contributed to negative outcomes. A few other people also felt that the platform could be glitchy and that the dashboard could be cleaner, with some details needing clearer explanations.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality, speed, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the customer support, describing it as superb,... See more

Response time

Customers consistently express satisfaction with the response time. Many reviewers highlight the impressively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only Prop firm who doesn't just say they want you to succeed... but actually builds a system that elevates you. Never seen such a good dashboard anywhere else. No "consistency" % BS. Unde... See more

Company replied

Rated 5 out of 5 stars

A different experience. They want you to win, not like other prop firms. They give you REAL fund not SIM ! They provide an amazing dashboard includes many features not just trading-journal s... See more

Company replied

Rated 5 out of 5 stars

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow mo... See more

Company replied

Rated 5 out of 5 stars

In terms of caring about the trader for a long-term partnership, TFD reigns supreme. Many firms tout the word "partnership" only to bind the trader in a lopsided power dynamic that feels antagonisti... See more

Company replied


Company details

  1. Non-Bank Financial Service

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

End-of-Year Review

End-of-Year Review — The Futures Desk

Wrapping up the year, I can confidently say The Futures Desk sets the standard. Dan, Asher, and Fiel have been exceptional across the platform—consistently supportive, communicative, and present.

When market-wide issues hit, they showed real grit: staying in touch, explaining challenges clearly, and keeping traders informed instead of leaving us guessing. Even when we spiraled (because… trading), they met it with patience, help, and grace.

What stands out most is the communication, transparency, and availability of this team. That combination is rare in this industry—and it’s why I trust them as my go-to prop firm heading into the new year.

Wishing the entire Futures Desk team continued success in 2026. You’re the best in the business.

24 December 2025
Unprompted review
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Reply from The Futures Desk

Hey Tim, thank you so much for taking the time to leave this amazing review. We really appreciate you being a part of this journey with us. Wishing you the best in 2026 as well!

Rated 5 out of 5 stars

Quick response time

Quick response time. Very helpful to make sure all your concerns are addressed. When support couldn’t address my issue, they contacted the dev team to help. Outstanding customer support

19 December 2025
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Reply from The Futures Desk

Thank you very much! Glad we could help!

Rated 5 out of 5 stars

Look no farther, this is the prop firm you have been searching for

Considering every single aspect of a company, TFD shines in all of them. The way that you are able to customize your assessment is unlike any other firm I have come across. The overall structure of the assessment is very straightforward and geared to making you a better trader. The path to live is amazing, no sim payout to keep you on the hook. I would have to say the shining star in this company is there customer support. If every company, even those outside of the prop firm space, handled their clients like TFD the world would be a better place. If there is something that you need help with, all you need to do is ask. Whether its on the site support or through discord.The response time is amazing and they are always kind and professional, no matter what time of day.If you are looking for a prop firm who could help you grow as a trader, this is it.

19 December 2025
Unprompted review
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Reply from The Futures Desk

Thank you for the kind words. We’re glad the structure, customization, and support stood out. Helping traders grow the right way is exactly what we aim for!

Rated 5 out of 5 stars

You Deserve to Trade at TFD

In terms of caring about the trader for a long-term partnership, TFD reigns supreme. Many firms tout the word "partnership" only to bind the trader in a lopsided power dynamic that feels antagonistic to work within. Not at TFD. If you are serious about long-term success as a trader, you deserve to trade here. Understand what this firm is all about, trade responsibly, and they will take care of you. In terms of a strong foundation for consistent trading success, TFD is second only to your own live account.

If one could dream: Please lobby the CME to allow a 90/10 profit split.

19 December 2025
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Reply from The Futures Desk

We really appreciate this! Thank you for your great review!

Rated 5 out of 5 stars

Support answers questions super quickly…

Support answers questions super quickly and TFD-X wasn't affected by ProjectX's issues this week!

18 December 2025
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Reply from The Futures Desk

Thanks for sharing this. We’re happy we could support you quickly and keep things running smoothly.

Rated 2 out of 5 stars

Easily the most expensive futures prop…

Easily the most expensive futures prop firm in the entire industry and it's not even remotely close.

They don't allow tradovate

And they force you to ONLY base hits even of your profitable strategy is not scalping. If you have a losing day, you can't make up the entire loss plus the base hit the next day. So for every losing day you have, your eval is extended an extra 2 days. It's a black hole unless you're lucky enough to never have a single losing day thru the entire eval. It would be better if they simply had a consistency rule that allowed you larger profits so that if you have a losing day, you can make the entire loss back plus the base hit the next day

17 December 2025
Unprompted review
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Reply from The Futures Desk

Hi Derek, we don't have a partnership with Tradovate right now, it's not that we don't allow it.

When an account is in drawdown, we allow a boosted base hit up to 150% of the normal amount until you get back to your highest end-of-day balance, without increasing the overall profit target.

Base hits only apply during the assessment and are completely removed once you pass. There are zero consistency rules after you pass. We move traders into live accounts faster than anyone else.

Our structure is built around getting more traders live (over 100 a month right now), then supporting them with hands-on coaching, uncapped daily payouts, and access to our CME seats for very low execution fees.

Rated 5 out of 5 stars

Best firm out there

I’d say they’re the only firm that actually care about their traders and want them to succeed. I’ve been with a lot of firms, went through sim funded and also live as well but nowhere does it like TFD. They do everything very professional, care and quick. They’re the only firm that I’m with and looking for long term and make them money as well not just for myself, the representative Asher, Dan, Fiel, Brian and Josh always go above and beyond to take care of their trader.

8 December 2025
Unprompted review
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Reply from The Futures Desk

Wow, thank you so much for this review!

Rated 5 out of 5 stars

A TOTALLY different experience

A different experience.

They want you to win, not like other prop firms.
They give you REAL fund not SIM !
They provide an amazing dashboard includes many features not just trading-journal system. including AI analysis on your trades so you know what to improve in your strategy,

Thank you. Will do a longer review soon.

AD

29 November 2025
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Reply from The Futures Desk

Thank you very much, AD! We're so glad you see the vision!

Rated 1 out of 5 stars

Horrible Follow Through after Blown live Account.

Follow Through and trader support.

3 December 2025
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Reply from The Futures Desk

Hey there, we’re sorry you had a bad experience. For clarity, we funded you with a $3K brokerage account, which was unfortunately blown. You then reached out requesting additional funding, and we attempted to set up a risk call to help you.

You then immediately opened another account under a new email, which is against our Terms of Service. We honored all of our responsibilities as the firm, but these actions were a violation of the rules.

That said, we’re still willing to work with you if you’d like to move forward the right way. Please reply to our support message so we can help.

Rated 5 out of 5 stars

I never give 5 star reviews

I never give 5 star reviews. But I have no problem doing so for The Futures Desk. This is an amazing company. There are lots of reasons to use their products but I will say hands down the top tier service value is their customer support. Impressively fast, patient and helpful.

3 December 2025
Unprompted review
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Reply from The Futures Desk

Wow, what an honor! We really appreciate you sharing this, thank you so much!

Rated 5 out of 5 stars

Broad account options, great service, free Level 2

I've just started with The Futures Desk, but the support have been great. I bought the wrong account, they went out of their way to help out.
TFD have a novel way of allowing the user to have more control over their account parameters. I have no interest in passing an account in four days, so by opting for a minimum of 12, I saved good money. Similar savings can be had by altering daily loss limit etc.
They have a suite of journaling tools that look very promising, and free level 2 data, as well as a static drawdown option.
Their fees for keeping an account live are inexpensive, they also give you extra time when you purchase a reset, which is also reasonably priced. This account seems like a good long term option to me, encouraging traders rather than hobbling them. I will update as things progress, but I'm very happy with this choice of firm.

2 December 2025
Unprompted review
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Reply from The Futures Desk

Thank you for the detailed review, really appreciate it. Our goal is exactly what you described... giving traders real control, fair tools, and help when they need it, not hurdles!

Rated 5 out of 5 stars

100% Genuine prop firm

100% Genuine prop firm. I am very satisfied getting payout on time. Definitely recommend to my friends.

21 November 2025
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Reply from The Futures Desk

Thank you for the support, we’re happy you had a good experience :)

Rated 5 out of 5 stars

Great customer service

Great customer service, even on sunday... just started a challenge with them, hoping for a great trading journey....

30 November 2025
Unprompted review
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Reply from The Futures Desk

Thank you for taking the time to leave a review, means a lot.

Rated 5 out of 5 stars

Best prop firm in the field..

Best prop firm in the field... Support is extremely quick to respond to any question we have and they are like family... The CEO wants to make sure that the futures desk is different then the rest by actually caring about the trader instead of their failure to keep collecting large sums of money by implementing the most ridiculous rules so they can fail easily.. Most prop firms are greedy and don't care about the trader, they care about them failing so that they can keep collecting their money. This firm is by far the best of the best and I have tried many of them. One of the best parts about TFD is that we can take as long as we want to pass the challenge with a small monthly subscription fee, and when we trade live we can cash out daily, and there is much much more that is exciting with TFD... I found my home. Thank you futures desk.

Tony Monk

30 November 2025
The Futures Desk logo

Reply from The Futures Desk

Appreciate you taking a moment to write this amazing and detailed review, thank you so much!

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