The Felt Box Reviews 

851
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the wool and products, noting their vibrant colors, extensive range, and ease of use for various felting projects. The delivery service is frequently highlighted for its speed and efficiency, with items arriving promptly and well-packaged, ensuring a smooth start to their creative endeavors. Reviewers also appreciate the competitive pricing and excellent overall service, which includes helpful communication, useful guidance, and efficient handling of orders, even when minor issues arise. This consistent positive experience leads many consumers to express high satisfaction and a strong intent to return for future purchases.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality of the wool,... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent quality of the wool and other... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the prompt and... See more

Service

Consumers find service to be positive, consistently praising its efficiency and speed. Reviewers often... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be affordable and good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely carded wool, the colours are beautiful. Also bought flat 100% wool felt for needle felting pictures and it is so much better than the squares I previously purchased from Amazon, there's... See more

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

851 reviews

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4.9

All reviews

(851)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oerect overall

Perfact overall, from start to finish 💕

25 May 2026
The Felt Box logo

Reply from The Felt Box

Thank you, Denise. Pleased the whole order went smoothly from start to finish.

Rated 5 out of 5 stars

Nice quality materials

Nice quality materials, lots of different fibres with lovely colours. Always receive my order correctly and quickly.

27 May 2026
The Felt Box logo

Reply from The Felt Box

Thank you, Marie. Good to hear the range of fibres and colours worked well for you, and that orders keep arriving correctly and on time.

Rated 5 out of 5 stars

Top quality products

Top quality products, smooth posting!

30 April 2026
The Felt Box logo

Reply from The Felt Box

Thank you for the review. Glad the products worked out well and the order went smoothly.

Rated 5 out of 5 stars

Great choice of carded wool in a very…

Great choice of carded wool in a very large selection of colours. Great quality, great price, quick dispatch, and great customer service. I would highly recommend the felt box.

30 April 2026
The Felt Box logo

Reply from The Felt Box

Thank you for the review. Glad the range, quality and price worked well for you, and that the dispatch was quick.

Rated 5 out of 5 stars

Felt box perfect

Perfect well worth the money I always go back to these there delivery is very quick as well. Well done felr box

25 March 2026
The Felt Box logo

Reply from The Felt Box

Thank you, Dawn. Good to hear you keep coming back, and that delivery is reliably quick.

Rated 5 out of 5 stars

Excellent products

Excellent products, excellent service.

25 April 2026
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Reply from The Felt Box

Thank you, Jane. Glad both the products and the service worked well for you.

Rated 5 out of 5 stars

Good quality products

Good quality products, fast delivery.

24 April 2026
The Felt Box logo

Reply from The Felt Box

Thank you for the review. Glad the quality was good and the delivery was fast.

Rated 5 out of 5 stars

Great website

Great website, gorgeous products and great service .

28 April 2026
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Reply from The Felt Box

Thank you, Cathy. Glad the website, products and service all worked well for you.

Rated 5 out of 5 stars

Very good

Lots of felt to choose from and arrived in good time and communication

28 April 2026
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Reply from The Felt Box

Thank you, Clodagh. Glad the range and communication worked well, and that it arrived in good time.

Rated 5 out of 5 stars

Beautiful quality wool

Highly recommended the snow White is really bright white and the fibers are very easy to felt smoothly. I use this and the black for making border collie sculptures.

27 April 2026
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Reply from The Felt Box

Thank you for the review. Lovely to hear the snow white is working so well for your border collie sculptures.

Rated 5 out of 5 stars

Fabulous selection of colours

Item arrived promptly, well packaged.
What a lovely selection of colours and so well packaged inside too.
A fantastic choice for my stash, am delighted

25 April 2026
The Felt Box logo

Reply from The Felt Box

Thank you for the review. Glad it arrived promptly and well packaged, and that the colours suit your stash.

Rated 5 out of 5 stars

amazing

amazing !!!!

1 April 2026
The Felt Box logo

Reply from The Felt Box

Dear Customer,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with your order!

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Good quality products and info

Good quality products. Helpful, easy to use website. Very useful guidance for product selection and craft techniques. Prompt delivery, well packaged. Useful information included with items.

29 March 2026
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Reply from The Felt Box

Dear Emma,

Thank you so much for your lovely review.

We are really pleased to hear you found the products good quality and the website helpful and easy to use. It is great to know the guidance and information included were useful too.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Great choice of needle felting supplies

I have been buying my needle felting supplies from the felt box for my small crafting business for several years now. Such a great choice of different types of wool and colours I can get everything I need in one place. Always arrives quickly and well packaged.

27 March 2026
The Felt Box logo

Reply from The Felt Box

Dear Louise,

Thank you so much for your lovely review and for your continued support over the years.

We are really pleased to hear that you are able to find everything you need for your business with us. It means a lot to know you trust us for your supplies.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Good selection of wool

Good selection of wool, Good quality, Super happy with my purchase!

26 March 2026
The Felt Box logo

Reply from The Felt Box

Dear Risa,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the selection and quality of the wool. It is great to know you are so pleased with your purchase.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

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