Zainab Arts Reviews 

1,440
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, most reviewers were unhappy with their experience overall. Consumers experienced severe delays with their orders, often waiting months without receiving their purchased items or getting proper updates. Buyers frequently mentioned poor communication, long response times, and unhelpful interactions when trying to contact customer support teams. Furthermore, many people struggled immensely to get their money back, encountering extremely frustrating refund policies and prolonged delays. Though some customers faced severe challenges, some people were satisfied with the beautiful collections and authentic fabrics. Shoppers also warmly praised specific staff members for going out of their way to provide helpful assistance and resolve pending concerns.

What people talk about most

Order

Users describe ambiguous interactions with order, highlighting prolonged delays and difficulties in tracking... See more

Product

Clients share ambiguous opinions on product experiences, ranging from severe frustration to high... See more

Refund

Customers had negative experiences with refunds, highlighting that refunds can be delayed and promised... See more

Response time

Consumers find response time to be extremely disappointing due to persistent delays and silence. Reviewers... See more

Customer service

People report negative experiences with customer service, noting that repeated attempts to contact support... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Years have passed . They are not willing to return the money. Why are they still running.They claim we can trust them now ?? After such an horrible experience they want to now give store credit?? Any... See more

Company replied

Rated 3 out of 5 stars

1 year ago i ordered then got to know my money is never coming back. Called every number, emailed them etc but to no avail. In dec 2025 i tried again and this time someone reached out fortunately. At... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 18th November and has been following up ever since. They shared a fake tracking id and a delivery run sheet for kapashera branch when I hail from a completely different state. N... See more

Company replied

Rated 1 out of 5 stars

Order No. 1081245 — It’s been weeks since I placed my order, and it has still not been delivered. Repeated follow-ups via email and WhatsApp have been completely ignored. There are multiple consumer... See more

Company replied


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2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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2.3

All reviews

(1,440)

186 reviews in the last 12 months

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Rated 1 out of 5 stars

The Fashion Station is nothing short of…

The Fashion Station is nothing short of a cheat and a scam operation disguised as an online fashion store. My experience with them has been mentally exhausting, financially draining, and deeply frustrating.
After taking customers’ money and failing to deliver orders or refunds for months (and in my case, nearly two years), they have now started a new deception strategy. They suddenly pretend the company has “undergone a change” and assign an employee who starts WhatsApping you, claiming they are personally here to resolve your issue. Do not fall for this act.
This is nothing but a smokescreen.
There is no real action, no genuine resolution, and absolutely no intention to refund your money properly. Despite clearly and explicitly stating that I do NOT want a refund in their internal wallet, they deliberately refunded the amount to their own wallet system, effectively ensuring that my money remains trapped with them.
Let me be very clear:
Never in my wildest dreams will I ever shop again from this pathetic website.
And just when you think things might finally move forward, they do what they do best — they disappear. One fine day, the WhatsApp replies stop, calls go unanswered, and you are once again left chasing ghosts.
This company thrives on wallet traps instead of bank refunds.
Silence, avoidance, and delays
This is not incompetence — this is intentional fraud.
I am writing this review to warn others. Please do not waste your hard-earned money, your time, or your mental peace on The Fashion Station. There are countless genuine brands out there — this is NOT one of them.
Stay away. Save yourself the harassment.

8 January 2026
Unprompted review
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Reply from Zainab Arts

Hi we are checking your complaint and will update you asap.

Rated 1 out of 5 stars

Fraud ALERT!

I am giving 1 star because there's no lower star than this. The store is a fraud nothing else, they take orders especially prepaid ones and take months and I means months to reply to queries and phone calls.

Please do not order from them as I have had a really bad experience. My wedding dress was not delivered even after ordering months before and after they refunded, they refunded in the fashion account so I could not even use the money.

Really disappointed and would highlight this that this page is nothing but fraud.

1 June 2025
Unprompted review
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Reply from Zainab Arts

Hi we are checking your complaint and will update you asap.

Rated 2 out of 5 stars

Once a Scam Always aScam

Years have passed . They are not willing to return the money. Why are they still running.They claim we can trust them now ?? After such an horrible experience they want to now give store credit?? Any day they will ghost the customer again . I dont trust them at all.

7 January 2025
Unprompted review
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Reply from Zainab Arts

Hi we are checking your complaint and will update you asap.

Rated 1 out of 5 stars

I need a refund for my order number…

I need a refund for my order number 1062134 and 809909. I have need continuously following up but the customer support id horrible. I have a refund of 12000 . Refund my money. You people are cheaters and scammers. You live on others money. Fake company, fake website. Fraud people and fraud company. Don't ever ever buy from them.

6 January 2026
Unprompted review
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Reply from Zainab Arts

Hi we are checking your complaint and will update you asap.

Rated 1 out of 5 stars

I really wonder how this fraud business…

I really wonder how this fraud business is still running. They just post pics but nothing is ready to dispatch. 80% collections never comes.If your order is COD then u r little safe because u will pay when ur dress comes. If paid online then u r money is gone. Bloody thugs. Need to be reported legally . No customer service

6 January 2026
Unprompted review
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Reply from Zainab Arts

Hi we are checking your complaint and will update you asap.

Rated 1 out of 5 stars

.Subject Final Notice: Refund Not Received – Immediate Action Required Dear The Fashion Station Team, This is my final follow-up regarding the refund for my

Yes, it is definitely a fraud.
Based on the available information, it is not genuine or trustworthy.
Subject
Final Notice: Refund Not Received – Immediate Action Required
Dear The Fashion Station Team,
This is my final follow-up regarding the refund for my order, which you confirmed was processed on 06 June 2025.
Despite repeated follow-ups and sharing my bank statement as requested, no refund has been credited, and there has been no response from your side. There is also no record of any refund from Razorpay or Cashfree Payment Gateway.
I hereby request you to take immediate action and do one of the following within 48 hours:
Share the Bank Reference Number (ARN/UTR) of the refund transaction,
OR
Re-initiate the refund immediately.
Failure to resolve this issue within the stated time frame will leave me with no option but to escalate the matter to the Consumer Forum and relevant authorities, without any further notice.
I expect your immediate response and resolution.
Regards,
Sadiya Shaji

21 April 2025
Unprompted review
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Reply from Zainab Arts

Hi we are checking your complaint and update you asap.

Rated 3 out of 5 stars

1 year ago i ordered then got to know…

1 year ago i ordered then got to know my money is never coming back. Called every number, emailed them etc but to no avail. In dec 2025 i tried again and this time someone reached out fortunately. At first they said they were going to give back my money. but then their employee SIMRAN messaged me and asked me to choose any suit since giving back the money was not viable. Giving up i chose the suits and they arrived in 3 days. i would still prefer my money but beggers cannot be choosers i suppose. The suits are orignal and pretty. Thankfully SIMRAN was in constant contact and made sure i got what i wanted.

12 December 2025
Unprompted review
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Reply from Zainab Arts

We are checking your complaint and will update you asap.

Rated 1 out of 5 stars

Pleaaaase give me information about my…

Pleaaaase give me information about my order number 1078273.
It’s almost 2 months now
I have lost my hard earned money

After my review here they got back to me but again after days of back and forth messages finally gave me a tracking number . When I checked to see where my parcel is it shows it has been delivered at a totally different address . My shipping address was for Kerala and they have delivered it to Haryana . I don’t even know if the tracking number they gave is the correct one . What kind of scam is this ???

20 November 2025
Unprompted review
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Reply from Zainab Arts

We are checking your complaint and will update you asap.

Rated 1 out of 5 stars

Mental Harrassment and Refusal to give refund to source account

Order No. 1081245 — It’s been weeks since I placed my order, and it has still not been delivered. Repeated follow-ups via email and WhatsApp have been completely ignored. There are multiple consumer court cases already filed against them, yet they continue to misuse people’s time and money without delivering products or issuing refunds. This has caused serious mental harassment. If anyone else has faced issues with them, please contact me
I don't want refund to my store credit, it should be transferred to my account.

12 December 2025
Unprompted review
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Reply from Zainab Arts

Dear Abdul, refund has been processed to your bank account on 2nd Jan 2026 please check and kindly confirm the same.

Rated 5 out of 5 stars

From Decades Best Online Genuine…

From Decades Best Online Genuine Website is Fashion Station.This time their was COD option .I purchsed Maria b Chiffon Collection dress.Sanjay Mishra from FS firm Delivered .I would Recommend customers to by from FS website.Compare to other onnline website FS lanches first & .They are available online 24/7.They are Best.

29 December 2025
Unprompted review
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Reply from Zainab Arts

thanks for your kind words of appreciation.

Rated 1 out of 5 stars

Scam alert!!!!!

Provides vague replies to customer queries. Neither delivers the product nor refunds the amount. Stay away from such scammers.

18 November 2025
Unprompted review
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Reply from Zainab Arts

Pls share order number via form sent to you.

Rated 1 out of 5 stars

I would give 0 star if I could

I would give 0 star if I could. Cheaters these people are. My order was stuck since January , the amount paid. No contact no answers on WhatsApp no refund. Finally in October they start answering the WhatsApp and tell me Vl refund in the wallet , you place another order. I calmly do that and Damn the order is stuck again. After repeated pushing they say it’s dispatched and give a tracking Id. For 10days I kept tracking it and it shows , there’s no delivery attempt made but at midnight a return rto is issued. Reason being wrong info provided by seller. OFFCOURSE. Because they are cheats . Either the tracking I’d was fake or they deliberately put in wrong info so that the customer is quiet.
If they were sincere , they can refund our money , or have a genuine call customer . But since they know they have cheated so many customers, they can’t answer calls .

19 December 2025
Unprompted review
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Reply from Zainab Arts

Pls share order number via form sent to you.

Rated 5 out of 5 stars

I would like to Thank Rajini from The…

I would like to Thank Rajini from The Fashion Station to complete my orders which was stuck for around 5-6 months.It was very disappointing experience initially but after several contacts managed to get connected and Rajini personally helped me with all my orders.

17 December 2025
Unprompted review
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Reply from Zainab Arts

Pls share order number via form sent to you.

Rated 3 out of 5 stars

They sell genuine products but they…

They sell genuine products but they don't provide quick service.It took them one and half month to ship my order.They should improve their service and provide quick delivery.Thank you.

16 December 2025
Unprompted review
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Reply from Zainab Arts

we are checking your complaint and will resolve it asap

Rated 5 out of 5 stars

Visited their store in Rampur they have…

Visited their store in Rampur they have very good collection they avr the customer agents there are very helpful

10 December 2025
Unprompted review
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Reply from Zainab Arts

Thank you so much for your wonderful feedback!

We’re glad to hear that:

You’re getting timely email updates about your orders
Your pending order was delivered on time
You’ve noticed us actively replying to reviews

Rated 5 out of 5 stars

Fine service timely delivery this time…

Fine service timely delivery this time with help of their staff was very helpful and replied on time got refund of first order and delivery of 2nd order was on time in 5 days.house of mist I forgot to add was very beautiful

4 December 2025
Unprompted review
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Reply from Zainab Arts

Thank you so much for your feedback!

We’re glad to hear that:

Our team was able to help you promptly
Your refund for the first order was processed smoothly
Your second order arrived on time within 5 days
You liked House of Mist and found it very beautiful
We truly appreciate your patience and trust, and we look forward to serving you again. If you ever need any assistance, we’re always here to help.

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