FashionPass Reviews 348

Amazing customer service!! Truly impressed.

I was honestly blown away by the customer service from FashionPass. I reached out with an account issue and received such a fast response. I wasn’t expecting it to be handled so quickly and efficiently.

Their team was incredibly prompt, helpful, and made the entire process feel seamless. They not only fixed my issue right away but also made sure everything was clear and resolved on my end. It felt like they genuinely cared about helping, which made such a difference.

Such a smooth experience, really impressed and so grateful for their support!

Amazing customer service - I was trying to track down a package to make sure it comes before a trip and they responded nearly immediately. Packages always arrive so quickly and they have always been so accommodating! Highly recommend.

Wow their customer service is amazing. I have used many different clothing subscriptions and the clothes from Fashion Pass are by far superior in quality and cleanliness. They come wrapped individually, unlike other subscriptions that come and arrive in a big cloth bag and they actually feel dirty and sweaty. I never have to iron the clothes or anything, they are perfectly pressed! But I also love how quick their customer service is in replying to questions and resolving any 'issues'. I didnt even have an issue, I wanted a specific dress that was always rented out. I messaged them to see if they could help me or if they had any idea on when it might be restocked, they got back to me and said they would give me a 24 hour old on the dress when it comes back in stock so I could grab it for my event. I was amazed! Shoutout to Cristina, who I was emailing with!

Christina was extremely helpful and friendly! I forgot to expedite shipping for a quickly approaching tropical vacation and she problem solved this issue so that I could!

I’ve had such a great experience with Fashion Pass! Their clothing selection is always so cute, trendy, and perfect for any occasion. What really stands out, though, is their customer service — it’s honestly the best. The team is super responsive, friendly, and genuinely helpful whenever you need anything. They make the whole experience easy and enjoyable. Highly recommend if you’re looking for stylish pieces and amazing support!

The clothes were all in poor condition. They were stretched out and had wash wear and looked like they’ve been worn 100 times.

Amazing customer service! Responded right away and resolved my lost label issue. Thanks, Fashion Pass

The selection of clothes is amazing. But their customer service is ever better! They went above and beyond to help me with an issue. I highly recommend!!

I love FashionPass! The clothing service itself is great, reliable, and high quality clothing. The customer experience is top notch! Anytime I’ve ever had a question or concern the team is kind, helpful and caring. 10/10 recommend!!

Great team members & communication!! Always respond super quick & are so sweet!

Christina was very patient and helpful with me and my situation! She explained reasonings the company had, but still put me first as a customer and was able to meet my needs. It was very easy and delightful to work with her

Christina from customer service was great help. Understood my concern and was able to help me tremendously. Thank you Christina!

Fashionpass' CX team is always bright and attentive.

I wanted to specifically shout out Emma for her help.

I've recommended FP to friends who are fashion girlies but need to conserve space in our closets. The sourced pieces on the site are from companies that I personally gravitate towards. I treat myself to a FP round whenever I feel like I have multiple special occasions coming up.

In general, the experience is very smooth and anytime I've had a problem, the team has been prompt and thorough in their responses. Ty. :)

Christina was quick to respond and handled my issue in a timely manner. If I have another issue in the future, I hope to get to work with her again!

Kylie in customer service went above and beyond to address my issue. FP was responsive, helpful, and took active steps to support what I needed. This is obviously a very thoughtful and well run business and I am happy to be a customer!

Christina from FashionPass was amazing! Shipping delayed my order and I didn’t get my dress in time for my bridal shower after paying for expedited shipping, but FashionPass was so great and refunded my expedited shipping cost as well as credited my account for the next billing free! Definitely recommend this subscription as the customer service alone is unmatched!

This has changed the game for the fashion industry & my bank account! I love it!

Christina was awesome to work with, she answered all of my questions quickly and was able to resolve my issue right away. Excellent customer service!

An item is missing from my order. It has been 5 days with very little response and no resolution. I haven’t heard back from them in over 2 days now. Very poor customer service.