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The Events Calendar Reviews 

268
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, praising the staff for their professionalism, helpfulness, and expertise. Many people appreciate the prompt and efficient response times, noting that issues are resolved quickly and effectively, often going above and beyond to assist. The product itself is frequently described as robust and functional, meeting user needs effectively. However, some customers also noted challenges with the product, including reported issues after updates and the need for extensive customization to achieve a desired look. Additionally, a few other people also felt that customer support was occasionally slow or unresponsive, with some reporting no response to their tickets.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the support team's quick... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and helpful support.... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the support team for their excellent... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers having mostly positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m using the events calendar and event tickets plus as a platform for selling tickets for small group workshops. The capability of the plugin has been exactly what I’ve needed, and it’s not only... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service! The product in itself is the best of its kind in the Wordpress world, but their customer service takes everything to another level. Thank you Iris for your very professional... See more

Company replied

Rated 5 out of 5 stars

I've been wanting to try The Events Calendar for a bit, but wasn't sure and I am very glad I finally did! It's a great feature for any community, especially our gaming one that holds online event... See more

Company replied

Rated 5 out of 5 stars

We’ve been using The Events Calendar plugin and are extremely happy with it! It’s a powerful, reliable tool that makes managing and showcasing events seamless. What impressed us the most, though,... See more

Company replied


Company details

  1. Event Technology Service
  2. Event Ticket Seller

About The Events Calendar

Written by the company

The Events Calendar family of WordPress plugins and connected services are thoughtfully designed and carefully crafted to make managing events easy. We not only know events but we know events people too. We bring an understanding of your needs into every facet of our products.

Display your events with The Events Calendar.
Display your events with The Events Calendar.

Display your events with The Events Calendar.
Sell tickets and manage attendees with Event Tickets.

Display your events with The Events Calendar.
Create interactive seating maps for your venue with Seating.

Display your events with The Events Calendar.
Master event communications with Promoter.

Display your events with The Events Calendar.
Host user-submitted events with Community.

Display your events with The Events Calendar.
Pull events into a single calendar from sources like Meetup and Google Calendar with Event Aggregator

Display your events with The Events Calendar.
Create and display event schedules with Event Schedule Manager.

Display your events with The Events Calendar.
Seamlessly connect Eventbrite tickets to your WordPress website via The Events Calendar.

Display your events with The Events Calendar.
You can get each plugin or service individually, or bundle and save big..

What we’re known for:

🫶Connecting People through Simplified Event Management
Say goodbye to complicated event setups. Our plugins make managing events on WordPress easy and efficient, allowing you to focus on what truly matters–bringing your people together.

🧵Seamless WordPress Integration Enjoy plugins that integrate flawlessly into your WordPress site. Our tools are designed to work in harmony with your existing setup, ensuring a smooth user experience.

🤓Dedicated Support Team Our support team is always ready to assist. Whether you have a simple question or need in-depth troubleshooting, expect prompt and expert help to keep you moving forward.

🚀Constant Innovation Stay ahead of the curve with regular updates that introduce new features and improvements. We’re committed to evolving our products to meet your ever-changing needs.

💪Proven Reliability Choose a solution known for consistent performance. Our track record of user satisfaction solidifies our position as a leading choice in event management systems.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(268)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Event Calendar and TEC Pro are the…

The Event Calendar and TEC Pro are the best calendar solution for WordPress. We’re also using Event Tickets Plus and Promoter — all great products. What is really great is the support staff who have helped tailor all these apps to fit our unique requirements. With their direction, I’ve been able to make CSS and PHP mods (I’m a programmer with prior knowledge of these languages and tools). Just finding where to make the mods is 99% of the mod jobs. A big thank you goes to their SUPER SUPPORT STAFF.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Review of The Events Calendar Support

I recently interacted with The Events Calendar Support team and had a great experience. Gladys Roldan was responsive and provided detailed answers regarding licensing options for development environments. Her guidance made navigating the plugin's features much easier.

Gladys also kept my ticket open for further questions, demonstrating a commitment to customer support. Additionally, the welcome discount coupon was a thoughtful gesture.

Overall, the support I received was excellent, and I would definitely recommend their services for future projects. Thank you, Gladys and the team!

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Quick answer, follow up and issue resolved !

17 December 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your positive review! We’re so glad to hear our team could provide a quick response and a positive experience.
Thank you for choosing The Events Calendar!

Rated 5 out of 5 stars

Great Support

Got very clear answers to my questions.

17 December 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your kind review! We’re delighted to hear that you received clear answers to your questions.
Thank you for choosing The Events Calendar!

Rated 5 out of 5 stars

The support is suberb

The support is suberb: explendid answer to my question with details and expertise :)

6 December 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the wonderful review! We are thrilled to hear that our support team could assist you and provide the answers you needed. If you ever have more questions or need further help, don't hesitate to reach out.
Thank you for choosing The Events Calendar!

Rated 2 out of 5 stars

I would like my day back.

In all my years (decades) of coding for wordpress sites, have I ever had to modify so many lines of CSS codes just to make things work. In the end, I had to buy a plugin to get things to style correctly and faster, and my clients site ran out of memory trying to get it to run. I want my day back. I moved their site to Modern Events Calendar. Seriously, I could have created a custom post type with some fields, and done this in half the time.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great plugins and support

Great plugins, used across multiple client sites. The support team are very helpful when replying to tickets and never take too long to reply (normally within a 24hour period). Have dealt with a few different members of the support team and all are very helpful and quick to resolve most issues, self-inflicted and otherwise.

3 December 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the wonderful review! We are thrilled to hear that you've found our plugins to be reliable across multiple client sites and that our support team has consistently met your expectations. It's great to know that our quick response times and dedication to resolving issues -big or small- have made a positive impact.
Thank you for choosing The Events Calendar!

Rated 5 out of 5 stars

Stellar Support!

I had a recent experience with Events Calendar Pro that I had to share. The plugin works great, but what impressed me more is the stellar support. We had an issue with a website that we thought was related to this plugin. Turns out it was something different. But Atousa with the Events Calendar support team helped me resolve the issue, which got my client's website up and running again just in time for a big event. They were so grateful (and so was I!). This is the kind of company that I like to purchase Wordpress plugins from. I know they won't leave me high and dry. And Atousa went one step further and helped solve a problem that wasn't theirs to begin with. Thank you!!

23 November 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for sharing your experience! We’re glad to hear how Atousa went above and beyond to assist you and your client, ensuring the website was back up and running just in time for the big event.
Your appreciation means the world to us. Thank you for choosing Events Calendar Pro!

Rated 5 out of 5 stars

Very nice support

Very nice support, thank you.
We had a special need for a customer and the support person assigned to us did everything to help us realize this requirement. We appreciate it very much.

15 November 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful review! We're thrilled to hear that our support team was able to assist with your requirements and deliver a solution that met your needs. Your kind words mean a lot to us, and we’re glad we could provide a positive experience for both you and your customer.

Rated 2 out of 5 stars

Can i get a contact PHONE NUMBER for…

Can i get a contact PHONE NUMBER for this company?

15 November 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your review. While we don’t currently provide phone support, we are fully equipped to assist you online. You can find detailed resources in our [Knowledgebase](https://theeventscalendar.com/knowledgebase/), or if you need personalized assistance, you can [submit a support ticket here](https://theeventscalendar.com/support/). Our team is ready to help resolve any concerns as quickly and efficiently as possible!

Rated 5 out of 5 stars

Sticking with it

Sticking with it. This issue was thorny and detailed, and somewhat specific to my particular needs. The team continued to work the problem until we got to a proper solution.

Great experience, and would recommend without reservation.

11 November 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the kind words! We’re so glad to hear that our team was able to work through the details of your specific needs and find the right solution. Knowing that we could provide a positive experience means a lot to us. Thank you for sticking with us and for recommending The Events Calendar

Rated 1 out of 5 stars

HORRIBLE

HORRIBLE! Constantly breaks. Updates create huge unsolvable problems. I have had to pay hundreds of dollars for outside support and have lost COUNTLESS orders

31 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for sharing your feedback. We’re truly sorry for the challenges you’ve faced with updates and the impact on your business. Upon reviewing your tickets, it appears our team reached out to assist, but we didn’t receive responses that allowed us to fully address the issues before you sought external support.

We strive to provide dependable tools and robust assistance, and we’re here to help resolve any challenges you encounter.

Rated 4 out of 5 stars

Good support

Whilst I originally gave one star and wrote the below quoted text, someone else intervened after this having read the review and provided a great customer experience delivering a solution to the problem experienced. I have raised the rating to 4 stars and changed the title to Good support.

"Awful support. Lazy. Not reading support requests. Instead tactics of sending stalling emails feigning a comms problem on my part ! Product is reasonable. Many basic settings left to code when should be in GUI - indicates a rush to get to the next profitable thing. "

7 November 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Hi Mark, thank you for your updated review! We're glad to hear that our team was able to provide a helpful solution and improve your experience. We truly value your feedback, as it helps us enhance our support approach and product features. Kind regards.

Rated 5 out of 5 stars

Excellent software to display your…

Excellent software to display your calendar, very easy to use.

31 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Music to our ears! Would love to hear more about your use of The Events Calendar, feel free to reach out to our Customer Success team to share your use case! https://my.theeventscalendar.com/get-help/

Rated 5 out of 5 stars

8 years and counting

I have used The Events Calendar for over 8 years now and I can safely say it is one of the best, if not the best go to for a new site that has anything to do with events.

30 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Wow, 8 years!! Your loyalty is why we do what we do! Thanks for celebrating with us. We've got your back as you continue on your events journey with TEC!

Rated 5 out of 5 stars

Great support

Great support! Super helpful!

9 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Glad to hear it, thanks so much!

Rated 5 out of 5 stars

Paul provided great support and went…

Paul provided great support and went above and beyond to help resolve an bug issue I was having.

11 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the wonderful review! We’re thrilled to hear that Paul was able to provide exceptional support and go the extra mile in resolving the bug you encountered.

Rated 5 out of 5 stars

The support agent was simply great

The support agent was simply great, understanding the issue and proposing a quick and efective solution.

Thank you Iris

7 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful review! We're delighted to hear that Iris provided you with excellent support and quickly proposed an effective solution to your issue.

Rated 5 out of 5 stars

Great Experience.

Great Experience.

I had a problems and the supports helped me in 5 minutes.

30 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for the 5-star review! We’re thrilled to hear that our support team was able to help you resolve the issue quickly. If you need further assistance or have any other questions in the future, don’t hesitate to reach out—we’re always here to help!

Rated 5 out of 5 stars

TheyKuan over there is great! respond to support tickets quickly…

They respond to support tickets quickly and follow through and up until the issue is resolved. Friendly too!

3 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your kind words and the shout-out to Luan! We're thrilled to hear that you had a great experience with our support team and that we could assist you promptly and effectively.

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