The Elephant in the Room Gifts Reviews 

247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the gifts are thoughtfully curated, offering a wonderful selection of items for anyone going through a difficult time. Many people note that the products are of exceptional quality, making them truly perfect and meaningful presents. Consumers are extremely pleased with the fast delivery services and the gorgeous, careful packaging. Reviewers emphasize that the staff is exceptionally kind and helpful, often going above and beyond to ensure everything is perfect. Overall, buyers consistently find the entire ordering process completely seamless and plan to warmly recommend this wonderful business to friends.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a thoughtful and well-curated range... See more

Service

People report positive experiences with service, highlighting top quality support during difficult times.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Staff

Users describe positive interactions with staff, highlighting the incredibly helpful, friendly, and... See more

Quality

Consumers find quality to be a source of great satisfaction and delight, expressing a strong consensus... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

We made an order for a staff member you was on leave and Roisin couldn't have been more accommodating, there was a error on the address and Roisin made sure it was dealt with and even when it couldn't be found she resent another package. Really excellent service will be ordering from here again!

31 March 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave such a lovely review. Yes it was a bit of a rollercoaster but we got there in the end! It was a pleasure to be in a position to help you out at a time that I know is anxious for everyone. 🙏🏼

Rated 5 out of 5 stars

Beyond and above 😊

Couldn't thank Roisin enough for her generosity and kindness for getting a parcel to my friend in Canada during postal strikes. Roisin went beyond and above. My friend absolutely loved the gift set and the oils have really helped her during her treatment. Would recommend these gift sets to all loved ones 💖

17 February 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Aisling. It certainly was eventful but thankfully we made it in the end! Sincerely hope your friend is doing well and thank you for taking the time to leave a review. We really appreciate it! ❤️

Rated 5 out of 5 stars

Support Small Irish Business 🍀

I’ve purchased from Elephant In The Room on many occasions. Fabulous to deal with.. Highly recommend!

21 March 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks for your continued custom and support! We truly appreciate you taking the time to leave feedback. It's very important to us and helps other customers. Thank you again Shin. x

Rated 5 out of 5 stars

Fab services and roisin was so helpful

Fab services and roisin was so helpful. Sent a photo of the gift before it was sent out.

5 March 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you, Norma! We truly appreciate your trust in us to send a gift on your behalf and we take that responsibility seriously. It's great to be able to show you what your loved one receives! Thank you for your feedback and for taking the time to leave a review.

Rated 5 out of 5 stars

Easy to navigate the website

Easy to navigate the website. Love that you can include a greeting card with your purchase.

4 March 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for leaving a review Elizabeth and sharing your valuable feedback. Delighted to read that you were happy with everything and generously gave us an amazing 5 stars! Thank you!

Rated 5 out of 5 stars

Excellent gift ideas and service

Great gift ideas for someone going through treatment. Service was prompt and easy to order.

14 March 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Great to hear that you had a good experience with our website. We do our best to make it an easy process followed by a swift following up and delivery. Thank you for your feedback and for taking the time to do so.

Rated 5 out of 5 stars

Beautiful Irish Shop

Their items are beautifully made, quick shipping and a lovely handwritten note to thank me for the purchase too. Thank you Roisín :)

12 February 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Our absolute pleasure! Thank you for supporting our business and for taking the time to leave a review. Your custom and amazing 5 stars means a lot to us!

Rated 5 out of 5 stars

great experience

Quick shipping, well packaged with a sweet, hand written note. my friend loves it, thanks!

11 February 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your feedback Stacey and for taking the time to leave it. Very happy to hear that your friend was pleased. Thank you again.

Rated 5 out of 5 stars

My order arrived so quickly and the tea…

My order arrived so quickly and the tea was delicious!!

6 February 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

That's great to hear Ange! We place a high emphasis, not only on a good level of customer service, but also on supplying quality products. Your feedback is great to get. Thank you!

Rated 5 out of 5 stars

Very Happy

Very Happy! I ordered a package for a colleague and I was able to see what was going to be delivered before dispatch.
Communication was excellent and delivery of product was on time. Would recommend to friends and family.

5 February 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

We're happy that your happy! Delighted to be able to help you Ciara and very pleased that you were satisfied with the level of customer service. Your feedback and recommendation means a lot to us. Thank you!

Rated 5 out of 5 stars

Super customer service

Super customer service, great variety of gifts. Fast delivery.

31 January 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Our customer service ethics are very important to us, so getting feedback like this is very valuable! Thank you Liz, we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery , good quality items and a personal note was included thanking me for the order . That’s a very nice touch . I will recommend to everyone .

30 January 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks Barbara. Delighted that you were happy with everything. Your feedback helps us and other potential customers. Thank you again!

Rated 5 out of 5 stars

Lovely personal customer service

Lovely personal customer service

9 January 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

In a world filled with automated responses, we firmly believe in the importance of connecting with our customers on a personal level. This is especially crucial when navigating emotional moments, and it’s something we deeply value. We truly appreciate you taking the time to leave such a review. Thank you.

Rated 5 out of 5 stars

Very positive experience from start to…

Very positive experience from start to finish. Great choice of products at a good price point. Ordered on Tuesday and the products arrived on Thursday in a gift box that was amazing, so beautiful. The recipient loved the items I had chosen. Not the first time I bought from this business and won't be the last. 5 stars!

7 January 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! We're thrilled to hear the care package was well received and we truly value your on going support as a loyal customer! We very much appreciate you taking the time to leave a review. Thank you Fiona! x

Rated 5 out of 5 stars

What a fantastic experience from this…

What a fantastic experience from this small business.from ordering to receiving a well presented present.the packaging the thought that went into it.100% would recommend to family and friends. Thanks again

18 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! Your support for local businesses like ours means everything. Thank you for trusting us and for taking the time to leave a review. x

Rated 5 out of 5 stars

Quick delivery and a beautiful…

Quick delivery and a beautiful decoration for my daughter who is fighting breast cancer at the moment 💕💕

23 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your wonderful review. Knowing we could bring comfort during a difficult time is exactly why we do what we do. Thank you for sharing this beautiful feedback and we wish your daughter all the very best in her recovery.

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Customer service was spot on, they responded to my queries asap before made my purchase .

18 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your glowing review! We’re so grateful for your recommendation and support.

Rated 5 out of 5 stars

Lovely

Lovely, good quality gifts which arrived on time with no fuss.

16 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for the positive feedback Mairead. It is very important to us and for potential customers. We appreciate you taking the time to leave it.

Rated 5 out of 5 stars

Beautiful Presentation

Thanks for my beautifully presented gift with a touch of love. It was so easy to order and personalise. Thanks Roisin for your kindness and professionalism. ⭐⭐⭐⭐⭐

19 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

We’re so happy you noticed the little details. It's all about making every package special. Thank you for trusting us with this gift and we wish the recipient our very very best. Thank you for taking the time to leave such a beautiful review Catherine, we really appreciate your support. x

Rated 5 out of 5 stars

Lovely products packaged with care

Lovely products packaged with care , great communication. Highly recommend

18 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for the glowing recommendation Karen. We value your custom and appreciate you taking the time to leave a review for us and for others.

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