Bought a KitchenAid Burr coffee grinder from Ecookshop.co.uk (Dawsons). Paid half the price than anywhere else and product arrived on time and in perfect new condition. Just great service
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I am very happy with this purchase. I got the Planet Detox Soap Bar and the EcoLiving Wooden dish brush replacement head (which I just use on its own). Both are working really well, I do think the soa... See more
I really like the EcoShop products. Each one is selected to be the best for the environment that it can be, both in terms of the product itself and the packaging. Not only that but the products the... See more
Pleased with goods previously received, but haven’t yet received this order despite having paid for it and been asked to review it twice. Therefore, not happy this time. I went for subscription, which... See more
Company replied
Company details
Information provided by various external sources
The Eco Shop UK specialises in all things eco friendly, zero waste and cruelty-free. We aim to help rid the world of wasteful, single use every day items by bringing you the best the world has to offer in regards to eco friendly alternatives for your h...
Contact info
Wainbridge Crescent 35, BS35, Pilning, United Kingdom
- theecoshopuk.com
Really happy with products
I’m still waiting for my order to be delivered. Ordered confirmed on 24/6/20 and that’s the last I’ve heard. Emailed the company this morning regarding delivery status update and haven’t heard back yet.
*3/7/20 - The company was in touch with me within 24 hours of receiving my email and explained the very understandable delay in delivery. I received the order 2 days later. I regret making the initial review, it was unfair to do so before giving them a chance to reply to email inquiring about delivery.
The products I are ordered are great! I'm so happy to be replacing some household items with more eco friendly and biodegradable product. I bought a mens shaving kit as a gift and am really pleased with the quality. I will definitely purchase from them again.
1 July 2020
Unprompted review
Reply from Theecoshopuk
Hey Daisy,
I hope you are well.
Thanks so much for your recent order. We are incredibly sorry for the delay in despatching your parcel. We have been moving to our new warehouse this last couple of weeks, and unfortunately this has taken much longer than initially anticipated so we are experiencing delays which are out of our control with orders placed during this time. We did have notices up on our site advising customers of the delays, however we deeply apologise if these notices were not clear enough and for not providing further communication in regards to your order.
All outstanding orders have now been processed and your parcel will be with you very soon. And to apologise for this delay and for the inconvenience caused, we have refunded your handling fee.
Our Customer Services team are available via phone Monday-Friday 9-5pm on +44(0)3450534996 so if you need immediate assistance, this is the best method of contact. Our emails are responded to within 24 hours Monday-Friday.
If you have any further queries or concerns, please don’t hesitate to let me know at hello@theecoshopuk.com.
Warm regards,
Bridget
Great products and service
Nice products, appropriate packaging, good communications. Will use again!
28 June 2020
Unprompted review
Reply from Theecoshopuk
Thank you so much for the fabulous feedback, we are glad that you love your products! Thanks for shopping at The Eco Shop
Don't Know tbh
Well I have no idea if my mother has received her parcel or not yet. But I was very disappointed to have no response to my email re the fact it is/was a gift and not to include billing information. I hope you have followed those instructions, but doubtful since you are still calling me by my mother's name!
23 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Helen, thanks so much for your recent order. We're very sorry that no one responded to your email, but just to assure you no billing information has been included in your parcel. The billing and shipping address were both listed as your mother's name as the first name, so this is why any correspondence regarding the order was addressed to this name. Please don't hesitate to let our Customer Services team know if there is anything else we can help with, by emailing hello@theecoshopuk.com. Thanks!
Lovely card
Lovely card, took a while to arrive although I believe that may have been to the business relocating
22 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Annie, sorry for the delay, it was indeed because of our big move to a new warehouse. Thank you for your patience! We're glad you like the card :)
Response was good
20 June 2020
Unprompted review
The bin bags are superb and 9am very…
The bin bags are superb and 9am very pleased with their quality. The wooden straws are a gift for my granddaughter and she loves them.
15 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Anne, thanks for the great feedback. We're so pleased that you like your new products! Thanks for shopping with us :)
Second use of this company and their…
Second use of this company and their products. Does work out more expensive but the products are excellent - love the Ocean anti bac. Delivery is really prompt and I really do like trying to do my bit reducing plastic.
12 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Adrienne, thanks for shopping at The Eco Shop and for the great feedback.
Great shop
Great shop
Very large range of products available, is hard not to spend too much money. Ordered things for ourselves and presents for friends moving into their first home so can't wait to use what we have ordered!
9 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Evie, thanks so much for shopping at The Eco Shop and for the brilliant feedback :)
Very pleased with our order
Very pleased with our order. Parcel took longer to arrive than expected but I was refunded the postage. Excellent customer service, would recommend.
8 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Ross, thanks so much for shopping with us, for the fabulous feedback, and for your patience with the delays.
Dental floss is great
7 June 2020
Unprompted review
Reply from Theecoshopuk
Thanks so much for shopping with us and for leaving a review, we're so pleased you like the floss!
Excellent fast service.
5 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Frances, thanks shopping with us and for the great review :)
Everything arrived very quickly
Everything arrived very quickly, as we had ordered it. I'm just getting started with replacing plastics around the house, but this was a good place to get the basics. Only issue I've had was that the dish that was send to hold the dishwasher soap was too small for the soap bar they sent? (very minor issue, but slightly inconvenient). will probably buy again.
3 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Lucia, thank you for the detailed review, it's very much appreciated. We're sorry about the issue with the soap holder, we will update our product pages so that it's clear which sized soap goes with which holder. Thanks so much for shopping with us!
Wide range of good quality products
A really wide range of products, full explanation into sourcing of materials. All materials and packaging are biodegradable, reusable and/or recyclable.
Products feel good quality, arrived in good time.
1 June 2020
Unprompted review
Reply from Theecoshopuk
Hey Stephanie, thank you for leaving this review, it's very much appreciated! We're really pleased we're on the right tracks with our products and information provided.
Satisfied with my purchase.
Satisfied with my purchase.
Arrived quickly.
No plastic.
31 May 2020
Unprompted review
Reply from Theecoshopuk
Thank you for leaving this review, it's very much appreciated! We're happy you are satisfied with your shopping experience with us :)
Prompt delivery
Prompt delivery. Perfect product for keeping home baked bread.
30 May 2020
Unprompted review
Reply from Theecoshopuk
Hey Sarah, thanks so much for leaving this review, it's much appreciated! We're really pleased your like your purchase.
I’ve not had the sponge long
I’ve not had the sponge long, but it seems to be falling apart already. I’ve only used it to wipe sides and kitchen cupboards and it’s beginning to break on the back. I was really hoping it would be more sturdy!
24 May 2020
Unprompted review
Reply from Theecoshopuk
Hey Leah, thanks for letting us know about your sponge. Your replacement sponge is on the way :)
Order arrived earlier than promised
23 May 2020
Unprompted review
Reply from Theecoshopuk
Hey Heather, thank you for leaving this review, it's very much appreciated!
Great products & service
22 May 2020
Unprompted review
Good all round.
Arrived quickly, in eco friendly packaging. All products were of outstanding quality.
13 May 2020
Unprompted review
Reply from Theecoshopuk
Thank you for leaving this review, it's very much appreciated! We're really pleased that you are happy
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