TheDiceShopOnline Reviews 

676
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of unique gaming accessories and products, alongside the impressive and prompt shipping times provided by the team. People often highlight the incredibly helpful and responsive customer support staff, noting how quickly they handle inquiries, fix order mistakes, and ensure overall satisfaction. However, some people mentioned experiencing frustrating delivery delays or having packages temporarily go missing through the courier service before being resolved. Reviewers also noted that tracking information was occasionally unclear or completely missing at first, adding some uncertainty to the shipping process.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection, competitive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with fast... See more

Order

Clients share satisfaction on order processes, frequently praising prompt support when handling mistakes or... See more

Quality

People report positive experiences with quality, highlighting beautiful, clear resin dice and products that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent selection of dice and gaming accessories. Ships promptly and well packaged. Royal Mail provided prompt delivery to the US where the good old USPS promptly "lost" the package for 30 days unti... See more

Company replied

Rated 5 out of 5 stars

I would like to send a huge "Thank you" also on this way!!! It was not my first purchase at TheDiceShopOnline, but my first experience with an enquiry. And I have to say: They answered quickly, the... See more

Company replied

Rated 5 out of 5 stars

The deals on facebook are better than the website. Absolutely perfect delivery in good time and all of my order was well packaged and in perfect condition. I was surprised at the size and all resin wa... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, very helpful & friendly. My tablet crashed/went funny as i placed an order, so I had no idea if my order had gone through. I emailed them late the next day (just incase my... See more

Company replied


Company details

  1. Game Store
  2. also in
  3. Hobby Store

Information provided by various external sources

A family business and the world's largest retailer of dice with over 15,500 different dice, dice sets and gaming accessories in stock. We will ship to anywhere in the world and so far we have fulfilled over 261,000 orders to 64,000 different customers in 122 different countries. Wherever you live, whatever you play, we have what you need to make the most of your game.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

676 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(676)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer experience and great products

Have bought many dice from this company before, all excellent quality and well balanced. I had a small issue with one of my spinners and I can honestly say I’ve had one of the best customer experiences from this place. All sorted without any fuss and really great interaction.

19 July 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Thank you for the amazing review we are always happy to help 🙂👍

Rated 5 out of 5 stars

Good customer service

Have ordered from this company many times with no issues whatsoever. On my most recent order I ran into a technical issue and the customer service team were a great help getting it sorted.

31 July 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

CJ Always a pleasure to help :-)

Rated 5 out of 5 stars

Couldn’t ask for better service.

I made a mistake with my order (entirely my fault!) so I emailed to amend the order. Katharine almost immediately replied, was very understanding and straight away offered a solution. Couldn’t ask for better service.

23 July 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Alex thank you for the review :-)

Rated 5 out of 5 stars

Excellent company

Excellent company. Polite, attentive, and very fast team. Superior quality product. I highly recommend it.

4 June 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Giovani thank you for you great review :-)

Rated 5 out of 5 stars

Great product

Great product, super quality material, blank ivory set used for presentation of small sets in a wooden lined box as gifts.
Have bought in the past and have more to get. Wonderful to pass around at talk about Platonic Structures, only 5. Plato & Eucalid knew that.

18 July 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

John thank you for the kind review :-)

Rated 5 out of 5 stars

Great shop

I’ve bought from The Dice Shop many times and I’ve never had a bad experience. If I’ve had a question the customer service team has been on point in getting back to me.

1 January 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Dom - Thank you for the fantastic review :-) it is really appreciated !

Rated 5 out of 5 stars

I love DiceShopOnline!!

I love DiceShopOnline! This was my second order from them, it would be more but I am not based in the UK so shipping gets to be a bit expensive. They were the first shop that I purchased a polyset from in about 2017, I returned to order a specialty item (inflatable d20) earlier this year. I have never had an issue with the website, products, or communications.

30 May 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Molly - we love that you love us :-) Always happy to help :-)

Rated 4 out of 5 stars

The Dice Shop offers a great range.

The Dice Shop offers a great range of designs, colours, sizes and shapes all at reasonable prices. Delivery is normally v. fast.
When buying blank dice for laser engraving it would be useful to know what material each type/colour is made of as different surfaces can affect the result in the quality of the etching process.

31 May 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Hi and thank you for the kind review - if you ever have any questions just contact us :-)

Rated 5 out of 5 stars

Perfect set of Platonic Solids

Perfect set of Platonic Solids to present in a lined box at meetings. Blank Ivory are perfect in every detail and allows you to tell the story when linked with our jewel.
Will be ordering more as the year progresses and get more folks interested. Already given a presentation talk on the Platonic Structures and well received.

17 July 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

John - great news - always happy when our customers are happy :-)

Rated 5 out of 5 stars

Thorough response

Promptly answered with a complete and thorough response.

7 July 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Daniel thank you for the great review :-)

Rated 5 out of 5 stars

Overall opinion

Always a great selection at the Diceshop, prompt deliveries and quick to answer enquiries.👍

2 July 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Richard thank you for the very kind review :-)

Rated 5 out of 5 stars

Good Quality Products

I purchased 5 plain dice and a pouch.
The dice and the pouch are very good quality and the price was great (£6 *including* Royal Mail 48hr delivery service).

Looking forward to playing Yahtzee on holiday.

14 June 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Amanda - thank you for the kind review - truly appreciate it :-)

Rated 5 out of 5 stars

Good customer care

Got swift, personal, accurate and complete response to my inquiry.

11 June 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Greg thank you for the kind review :-)

Rated 4 out of 5 stars

Great dice for a good price, if you're patient!

Ordered some loose dice and a dice bag from their shop on the 1st of May. They're great and I'm very happy with them.
However, since Brexit, shipping into EU countries (I live in the Netherlands) can take a bit longer because of, for example, customs.
I received my dice on the 30th of May, almost a month later, whereas Royal Mail standard airmail has a 5-7 day guideline. This is out of DiceShop's hands, but it was hard to get in touch with them as well to get assistance.
When I got in touch, they helped me find my package and even let me know when my local carrier accepted it.
Customer service could be a bit quicker/smoother, but that aside, a great place to get your dice if you're willing to wait.

1 June 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

HI Vic sorry about the delay with your order and thank you for he kind review :-)

Rated 5 out of 5 stars

Outstanding

Outstanding, quick, efficient, and dealt with my issue promptly. Very good service.

12 May 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Thank you for the kind review - always happy to help :-)

Rated 5 out of 5 stars

Double Six from me !

Thankyou for your prompt despatch and delivery.
I realised late that I had mislaid the dice from a travel game that we were taking on holiday at the weekend , ordered these on the Saturday before (a Bank Holiday weekend, my bad ! ) and they arrived on Thursay in plenty of time. Perfect size and good quality.
Very impressed. 
Thankyou ! 
 

8 May 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Double Six - now that's a real compliment - we are happy you are happy - thanks again :-)

Rated 5 out of 5 stars

You found the right place

This place has every dice you could possibly think of. It is bloody marvelous! Thank you

25 April 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

We try 🙂 thank you for the amazing review

Rated 5 out of 5 stars

It was all taken easily care of :)

I had a few problems with the portuguese delivery company and Katherine from The Dice Shop Online was extremely helpful from the very beggining :)
Everything is in order thanks to her!

4 April 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Arthur thank you for the wonderful review 🙂

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