The Credit Pros Reviews 

4,154
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and genuine interest in assisting them with credit issues, making the process feel personal and supportive. The customer service is frequently highlighted as excellent, with many appreciating the professional, patient, and understanding approach of the representatives. People find the overall service to be smooth, easy to understand, and efficient, with agents clearly explaining processes and providing valuable guidance. Reviewers are impressed with the user experience, noting that the company makes them feel comfortable and confident about their credit repair journey. However, some customers were dissatisfied with the payment process, citing instances where charges were made without clear agreement for services or difficulty in obtaining refunds.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending it for credit repair and... See more

User experience

Reviewers highlight positive aspects of user experience, often describing it as personal, quick, and easy to... See more

Payment

People report ambiguous experiences with payment, with some customers expressing dissatisfaction regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The consultant was very helpful, I’m so excited about The Credit Pros getting my life back on track with my credit. I had gone through a horrible divorce which caused me to move to another city and st... See more

Company replied

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(4,154)

1,835 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience i had with Credit Pro

The experience i had with Credit Pro was excellent, they explained everything that they saw on my credit report, helped me get my credit report cleaned up from issues that was hurting my credit score, they do help with getting the your credit score up so you will be able to get that new car or house loan, an excellent company that helps

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Deborah! We're thrilled to hear that our team was able to help you understand your credit report and improve your score. We appreciate your kind words and are here to support you in achieving your financial goals!

Rated 5 out of 5 stars

Great service

Great service, highly recommended.. I absolutely love the way this company helped me and my family.. Thank you..

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re truly grateful for the opportunity to assist you and your family. It means a lot to hear that you had such a positive experience with us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

The Credit Pros

They were 100% reassuring and very capable of clearing up my credit. A lot of positive vibes coming my way.

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoElla! We're thrilled to hear you felt reassured and supported throughout your credit journey. Your positive vibes mean a lot to us, and we’re here to help you every step of the way!

Rated 5 out of 5 stars

Best experience I have ever had very…

Best experience I have ever had very good

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re thrilled to hear this was the best experience you’ve ever had. Providing excellent service is our top priority, and we truly appreciate your support. We look forward to continuing to serve you!

Rated 5 out of 5 stars

This service was very smooth!!

This service was very smooth!!! My agent was compassionate, caring, understanding, patient, and honest. This is the fist time I actually felt comfortable and sure of something helping me. So Thank you again!!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your thoughtful feedback! We’re truly glad to hear that your experience felt smooth and supportive from start to finish. It means a lot to know that our agent was able to provide the compassion, patience, and honesty you deserve. We’re honored to have earned your trust, and we’re here for you every step of the way. Thanks again for choosing us!

Rated 5 out of 5 stars

Awesome customer service!!!!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback! We're thrilled to hear you experienced our awesome customer service. Your satisfaction means the world to us, and we look forward to continuing to provide you with great support!

Rated 5 out of 5 stars

Adam was very patient and helpful !100%…

Adam was very patient and helpful !100% reccomend!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Tenzing! We're thrilled to hear about your positive experience with Adam. Our team strives to provide the best support, and your recommendation means a lot to us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

They were easy to work with and give a…

They were easy to work with and give a great experience all the way around

8 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind feedback! We’re so glad to hear that you found our team easy to work with and had a great experience from start to finish. We truly appreciate your support and look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Credit pros always helps whenever I…

Credit pros always helps whenever I call them with questions and the staff is always pleasant. They eliminated much of my negative credit and my score increased to the point of being accepted for a credit card. I’m so happy!

15 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been helpful, pleasant, and able to support you throughout your credit journey. Congratulations on your progress and on being approved for a credit card—that’s a big milestone! We truly appreciate your trust in The Credit Pros and look forward to continuing to support your financial goals.

Rated 5 out of 5 stars

Very professional and helpful highly…

Very professional and helpful highly recommend

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We truly appreciate your recommendation and are glad you found our service professional and helpful. It was a pleasure assisting you, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Super was very helpful and helped me…

Nuper was very helpful and helped me understand everything.

16 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Sandra! We’re thrilled to hear that Nupur provided helpful support and clarity. Our team is dedicated to ensuring you have the best experience possible. If you have any more questions, feel free to reach out!

Rated 5 out of 5 stars

Tyne at the credit pros

I was speaking with Tyne from credit pros today. He was friendly, kind, knowledgeable and informative in this process He listened to my story and was understanding of my personal situation with the loss of my husband and my financial difficulties. Thank you for steering me in the right direction .

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoAnn! We're glad to hear that Tyne provided such supportive and knowledgeable guidance during your visit. It's important to us to listen and understand our clients' unique situations. We're here for you on your journey to financial wellness.

Rated 5 out of 5 stars

Great service

Great service . Very informative

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Stephen! We're thrilled to hear you had a great experience and found our service informative. Your satisfaction is our priority, and we appreciate your feedback!

Rated 5 out of 5 stars

I love the way they take time out to…

I love the way they take time out to help there people

4 March 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, LaVeeda! We appreciate your kind words and are thrilled to hear that our team made a positive impact. Helping our clients is our top priority, and your feedback motivates us to continue providing excellent service.

Rated 5 out of 5 stars

The credit pros are always helpful very…

The credit pros are always helpful very knowledgeable and stay on top of your credit

16 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Marcel! We’re thrilled to hear that you find our team helpful and knowledgeable. Your satisfaction is our priority, and we’re here to support you every step of the way on your credit journey.

Rated 5 out of 5 stars

Good very good

16 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re glad to hear you had a very good experience with us. If there’s anything more we can do to support you, we’re always here to help.

Rated 5 out of 5 stars

Giving me a chance to buy a home

Giving me a chance to buy a home

2 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for trusting us to be part of your homeownership journey. We’re honored to have had the opportunity to support you, and we’re committed to continuing to guide you every step of the way.

Rated 5 out of 5 stars

Thay was very helpful with my credit…

Thay was very helpful with my credit score.. went from 500 to 584 in just a few days.. the people is great..

10 March 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for sharing your experience! We’re so glad to hear about the quick progress in your credit score—that’s a fantastic improvement in such a short time. It’s also great to know our team made a positive impression. We’re here to keep supporting you on your journey to even stronger credit!

Rated 5 out of 5 stars

Answer request to the best of their…

Answer request to the best of their ability with pleasant
ly

15 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We truly appreciate you taking the time to share your experience. Our team is committed to providing the best possible service, and it’s great to hear we were able to meet your expectations. If there’s ever anything more we can do for you, please don’t hesitate to reach out—we’re always happy to help!

Rated 5 out of 5 stars

Best credit repair in the U.S.!!…

Fantastic company that helps thousands of credit strapped customers clean up the credit bureaux accounts. Super streamlined and professional process to get individuals’ credit scores up to help them get loans with much lower interest rates, which saves them thousands of dollars! Great team that work flawlessly together! They are the best!!

15 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with our team and services. It’s our goal to provide a smooth, professional process while helping our clients improve their credit and achieve meaningful financial savings. We truly appreciate your kind words and support!

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