The Credit Pros Reviews 

4,161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and genuinely helpful, often highlighting their professional and understanding approach. The customer service is frequently described as excellent, with many appreciating the personalized attention and clear explanations provided. People find the overall service smooth, easy, and efficient, making them feel comfortable and confident in their credit repair journey. However, some customers also noted issues with payment, with a few reporting unexpected charges and difficulty getting refunds. Additionally, a small portion of people felt that the onboarding process did not deliver on promises of specialist consultations, leading to dissatisfaction with the initial stages of service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the outstanding skills,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and recommending it to... See more

User experience

Users describe positive interactions with the user experience, often highlighting how helpful, friendly, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some customers reporting unexpected charges and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I want to give a shout out to Mr. Push for, being such a Awesome employee at credit pros for, my disability check has been cut off plus, I was in a car accident last year in August of 2025 and all I e... See more

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied

Rated 5 out of 5 stars

I am having a wonderful experience with Credit Pros. I had a great conversation with Dodo. He was patient and understanding. He answered all my questions and concerns in detail. I would highly recomme... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(4,161)

1,839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good at what they do

Very good at what they do. My score is up in 3.months 100 points.!!!!

1 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic feedback, Jodi! We're thrilled to hear your score has improved so much in just three months. Your success is our priority, and we appreciate you sharing your experience!

Rated 5 out of 5 stars

Good service

Good service

18 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the great feedback, Adam! We're thrilled to hear you had a positive experience with our service. Your satisfaction is our priority, and we appreciate your support!

Rated 5 out of 5 stars

I am having a great experience with The…

I am having a great experience with The Cresit pros.

26 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Mary! We're thrilled to hear that you're having a great experience with us. Your satisfaction is our priority, and we look forward to continuing to support you on your journey!

Rated 5 out of 5 stars

Wonderful support from Mike T.

18 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Aylesi! We're thrilled to hear about your positive experience with Mike. Our team is dedicated to providing exceptional support, and it’s great to know that you felt well taken care of. Your feedback means a lot to us!

Rated 5 out of 5 stars

Just started with the team so far so…

Just started with the team so far so good very helpful in helping me work thru the correct and honest credit issues

17 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your positive feedback, Caleb! We're glad to hear that our team has been helpful in addressing your credit concerns. We're here to support you every step of the way as you work through your credit journey.

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Very thoroughly went over everything that was going to happen

17 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Britney! We’re thrilled to hear you found our team easy to work with and appreciated the thorough explanations. Your feedback motivates us to keep providing excellent service. We look forward to continuing to assist you!

Rated 5 out of 5 stars

Excited to get this credit back in…

Excited to get this credit back in shape! Thanks for the help!

17 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Kathryn! We're thrilled to hear you're excited about getting your credit back on track. Our team is here to support you every step of the way. Let's make great progress together!

Rated 5 out of 5 stars

Tommy Potter was an excellent customer…

Tommy Potter was an excellent customer service representative and he was very thorough and attentive with all of my questions

15 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Danielle! We're thrilled to hear about your positive experience with Tommy. Our team is dedicated to providing thorough and attentive service, and it’s great to know that we met your expectations. We appreciate your feedback!

Rated 5 out of 5 stars

Mika was more than helpful

Mika was more than helpful. She exhibited wonderful costumer service and great mannerisms. I would definitely refer any of my friends and family to your services.

15 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, James! We're thrilled to hear about your positive experience with our team. Providing excellent customer service is our priority, and we're grateful for your referrals. We look forward to assisting you and your loved ones in the future!

Rated 5 out of 5 stars

Great experience

Great service

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Issac! We're thrilled to hear you had a great experience with our service. We’re committed to providing top-notch support and appreciate your recognition!

Rated 5 out of 5 stars

IF YOU WANT A PROFESSIONAL COMPANY TO…

IF YOU WANT A PROFESSIONAL COMPANY TO HELP YOU WITH YOUR CREDIT SCORE THEN CREDIT PROS IS THE COMPANY YOU WANT TO USE THEY REALLY CARE ABOUT YOU SS A PERSON

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words, Bill! We're thrilled to hear that you had a positive experience with us. Helping our clients improve their credit scores is our top priority, and we truly value the personal connections we build along the way.

Rated 5 out of 5 stars

Very professional and personable

Very professional and personable. After speaking with my representative I felt like I will be learning a lot about repairing ,boosting and maintaining a worthy credit score.

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Cephas! We're thrilled to hear that you had a positive experience and felt well-informed about credit repair. Our team is dedicated to helping our clients achieve their financial goals. We're here to support you every step of the way!

Rated 5 out of 5 stars

They were extremely helpful!

They were extremely helpful!

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your valuable feedback, Melinda! We're thrilled to hear that our team was able to assist you. Your satisfaction means a lot to us, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

The staff was very helpful and very…

The staff was very helpful and very knowledgeable an informed me about my credit score and credit report that I didn’t understand.

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re delighted to hear that our staff were helpful, knowledgeable, and able to explain your credit score and credit report in a way that was easy to understand. Helping our clients feel informed and confident about their credit is one of our top priorities. We appreciate your feedback and thank you for choosing The Credit Pros!

Rated 5 out of 5 stars

Fast Communication.

11 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad to hear you had a positive experience and found our communication fast and efficient. We appreciate your support and look forward to continuing to assist you on your journey.

Rated 5 out of 5 stars

I want to give a shout out to Mr. Piyush

I want to give a shout out to Mr. Push for, being such a Awesome employee at credit pros for, my disability check has been cut off plus, I was in a car accident last year in August of 2025 and all I ever want is my credit score to get back on track. Thanks credit pros for everything

11 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Katrina! We’re thrilled to hear about your positive experience. It's wonderful to know we could assist you in getting back on track with your credit. Your support means a lot to us, and we're here to help every step of the way!

Rated 5 out of 5 stars

Great customer service answered all my…

Great customer service answered all my questions

11 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your wonderful feedback, Leanna! We're thrilled to hear you had a positive experience with our customer service team. Your satisfaction is our top priority, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Credit Pros keeps it simple no made up…

Credit Pros is a really great service I love that they make where the payments are simple and will walk you through every step of the way

10 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Kenneth! We're glad to hear you appreciate our straightforward approach. Our goal is to provide transparent services without hidden fees. Your feedback motivates us to keep delivering exceptional experiences!

Rated 5 out of 5 stars

Really helped improve my credit.

11 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Demetrick! We're thrilled to hear that our services have made a positive impact on your credit. Your success is our priority, and we’re here to support you every step of the way!

Rated 5 out of 5 stars

The Credit Pros Are Compassionately Working Hard

The Credit Pros understand my situation and are working hard for me to dispute old charges that should have dropped off due to finishing purchase arrangements and various other reasons, I saw and increase the next morning. I appreciate their assistance and helping me to correct mistakes of the past

8 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Steven! We're thrilled to hear that our team is making a positive impact on your credit journey. Your success is our priority, and we're glad to assist you in resolving those old charges. We appreciate your trust in us!

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