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The CPAP Store Reviews 214

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional value, noting that prices for products are significantly lower than those found elsewhere, often by half or more. The ordering process is described as effortless and the website is easy to navigate, making it simple to find and purchase items. Reviewers consistently praise the fast and efficient delivery service, with many receiving their orders within a few days, often sooner than expected, and items arriving in perfect condition. The overall service is frequently commended for being professional and personal, with a good selection of products readily available. However, some people mentioned a minor annoyance of needing to create an account to view prices. Additionally, a few customers experienced issues with Canada Post shipping, where parts did not arrive, and one reviewer reported being refused a return or refund for an unused product that did not fit their machine.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting that prices are fantastic,... See more

Product

Clients share positive opinions on product, frequently highlighting the excellent quality, reasonable prices,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and quick shipping... See more

Service

Customers consistently note positive experiences with service, often highlighting great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more

Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The quick delivery.

The quick delivery.
The product is very good quality.
What is identified on the site is what you get when delivered
It was a very good experience shopping from placing order to receiving in the mail.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I needed some information so I left a…

I needed some information so I left a message, received a text and a few minutes later I received a well explained response from Lynn. The service is fast and perfect. I will do business with The CPAP Store from now on. Thank you.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

CPAP store August 25…

I had a minor issue with a recent purchase. The entire interaction was done by mail but the result was exactly what I needed. The interaction was helpful, productive, quick and successful.
I believe the CPAP Store is a credible and honest retailer.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Low prices & fast delivery!

Easy to navigate website. CPAP mask prices much cheaper than Wellwise.ca. Time of purchase & time of delivery was less than a week. Very satisfied with The CPAP Store!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

It was easy to find the products I was looking for and they were all in stock. Prompt shipping and delivery in 5 days. Good experience overall.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Shop was easy to navigate, order arrived fast,was well packed and everything ordered was there. No surprises or extra charges. Will be buying from them again.

10 September 2025
Unprompted review
Rated 4 out of 5 stars

Great sale price for the ResMed…

Great sale price for the ResMed AirSense 11 CPAP unit that I purchased.
Only negative was they raised the price by $50 between the start of my order and the following day when I completed the purchase.

4 September 2025
Unprompted review

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