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Thecookieclub Reviews 1

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TrustScore 3 out of 5

3.2

Clothing Store
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Company details

  1. Clothing Store

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Keine Lieferung und kein Kundenservice (Bestellung #2806)

Ich habe am 5. Mai 2026 bei The Cookie Club bestellt (Bestellnummer #2806) und einen Betrag von 44,15 € bezahlt. Am selben Tag wurde zwar eine DHL-Sendungsnummer erstellt, aber der Status steht seitdem unverändert auf „unterwegs“ bzw. wurde nie korrekt an DHL übergeben.
Da es sich hierbei um frische Backwaren handelt, ist die Ware nach fast vier Wochen Wartezeit ohnehin nicht mehr zu gebrauchen. Ich habe mehrfach versucht, den Kundenservice per E-Mail zu kontaktieren, um das Problem zu klären, habe aber bis heute keinerlei Rückmeldung oder eine Antwort erhalten.
Absolut enttäuschender Service. Ich musste nun gezwungenermaßen ein Chargeback-Verfahren über meine Kreditkarte einleiten, um mein Geld zurückzubekommen. Keine Empfehlung!

5 May 2026
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