The Cleaning DocReviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quick and excellent service provided. Customers consistently highlight the exceptional quality of the work, noting that their items, even those with stubborn stains, were returned looking brand new and revitalized. Many appreciate the staff's professionalism, clear communication, and honesty regarding what could and could not be cleaned, making the entire process smooth and transparent. However, some people mentioned dissatisfaction with unexpected charges and a perceived lack of consultation regarding additional care for their garments. These reviewers felt that the company's communication about pricing and the condition of their items was not always clear, leading to higher costs than anticipated.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Product

Reviewers mention positive feedback about product, with many customers expressing delight that their items,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently reporting that their items,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thanks to The Cleaning Doc for the super quick service. My Stone Island Had Lost Its puffer, They did they magic & fully revamped and finally had its puff back like NEW, honestly the quality a... See more

Rated 5 out of 5 stars

Sent a Canada Goose coat to be cleaned. I was a bit unsure about sending it, but it had a stain on I couldn’t remove and they were very responsive and I read good reviews. They provided very clear ins... See more

Rated 5 out of 5 stars

Gave them my canada goose coat on tuesday which had a lot of soiling hadnt been washed since i purchased it just recieved it back today and wow what a big difference looks like its a brand new coat. A... See more

Rated 5 out of 5 stars

The people were clear with their communication. I sent 2 Ami Paris jumpers and a Moncler Maya which were returned to me cleaned to the point where I thought they sent me brand new items. The people... See more


Company details

  1. Dry Cleaner

Written by the company

The Cleaning Doc is your designer dry cleaner. we keep your clothes looking their best. With our pick-up and drop off service, we use the best techniques to bring back that gorgeous gleam, eradicating whatever problem caused these stains…believe us when we say these stains will not last any longer than they have to!


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sent my Moncler jacket in for a deep…

Sent my Moncler jacket in for a deep clean, could not be happier with the services which the guys provided! The level of professionalism and service is 100%! Will definitely be sending more of my designer bits in for clean!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't Be Happier! Attentive, Honest & Transparent Service

I have used their service twice now and I couldn't be happier with their service! They were incredibly attentive, even detecting stains I'd missed. They were also very honest about what could and couldn't be cleaned, and they maintained great transparency and communication throughout the entire process. Highly recommend!!!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Best in the game without a doubt sent…

Best in the game without a doubt sent them a brand new Dior jacket which I bought last week. Got a few stains on it after some time out with friends. One of my friends recommended me there services and an absolute exceptional outcome! Without a doubt best the the game.

31 July 2025
Unprompted review
Rated 4 out of 5 stars

Would recommend for high value items and tricky stains

Would definitely recommend.
Cleaning Doc were honest and saved my garment from a very large mystery stain. I was desperate to save the dress as it was a sold out item everywhere and discontinued. On consultation calls with them, they explained the risks to my garment well. My acrylic knitted dress was returned from them back in white after they used optical brighteners. I'm glad I went to them as opposed to a normal dry cleaner who would have likely turned me away given the complex nature of the issue. My only complaint was over text, when I asked them to explain the shipping process I got this slightly rude and confusing message back: "wat is it in to us .. " . Other than that the service was great.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Stress Free and Spotless

The whole process was seamless. I didn’t have to worry at all. From start to finish, it was clear my coat was in safe, professional hands. It’s rare to find a service that’s this convenient and delivers such top quality results. I’ll definitely be using them again and recommending them to everyone I know!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

10000% RECOMMEND!

Second time back with this company and what can I say they always amaze me by doing a brilliant job! I would 1000% recommend them as they always go above and beyond to make sure my cost was back in pristine condition!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

It’s like my second home here

It’s like my second home here, I ruin my clothes I send them in and they come out brand new. Some marks I didn’t think a magician could remove - but cleaning doc could. Thanks for the quick turn around and professionalism

8 March 2025
Unprompted review
Rated 5 out of 5 stars

just incredible

just incredible
brought my canada goose back to life and i was blown away with the progress, called to discuss all the info and were extremely responsive and kept me updated the whole way through. really cannot thank and recommend the cleaning doc enough !

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service- after various high…

Excellent service- after various high street dry cleaners refusing to dry my canada goose jacket, we came across this firm, after speaking to the team I didnt realise how delicate these jackets are, unfortunately the dog urinated on the jacket, this company arranged collection of the jacket and delivered it! No hassle and my jacket is still in good shape, smells fresh and clean. Thank you 😊 🙏

13 February 2025
Unprompted review

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