Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
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Review summary
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Reviews shaping this summary
My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I received several emails with hints about using the products, which are very useful. Unfortunately, my products took longer than expected to arrive. It would have been helpful if I had received updat... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.5
Average
1K reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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Found the advertisement boring in the end
I was going to buy this product but the advertising went on to long and I lost interest.it’s reputation was really annoying
25 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Julie,
Thank you for sharing your honest feedback. We’re sorry to hear that the advertising experience felt too long and frustrating for you — that’s certainly not the impression we want to leave.
We truly appreciate you taking the time to let us know, as customer input helps us improve how we communicate and present our products. If you ever have any questions about Firm and Restore Formula or would like a quick overview of what it does, our customer support team would be happy to help.
Thank you again for your feedback.
Warmest regards,
The Chelsea Laboratory Team
I received my 6 bottle order the very…
I received my 6 bottle order the very next day I placed my order,which was exactly as described. I have been using for a week now and I can not believe what I I am seeing, I was a little sceptical I have to admit, but my skin is softer smoother and some of the finer lines are filling somehow.
It is amazing and not a sales pitch.
Thank you for this amazing product.
It does exactly what Melissa says it does.
Five stars all the way.😊
23 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Gill,
Thank you so much for taking the time to share your experience 🌟
We’re absolutely delighted to hear that your order arrived so quickly and that you’re already seeing such positive results after just a week. It’s especially lovely to know that your skin feels softer, smoother, and that you’ve noticed an improvement in fine lines — that’s exactly what we hope for.
We truly appreciate your trust, especially if you were feeling a little sceptical at first. Your kind words and five-star rating mean a great deal to us. Thank you for your support, and we’re so glad the product is working just as promised 😊
Warmest regards,
The Chelsea Laboratory Team
Contact With Customer Service
I decided to cancel my order so I sent an email. Amiel from customer service responded and took care of everything immediately.
21 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sandra,
Thank you for taking the time to share your experience. We’re glad to hear that our customer service team was able to assist you promptly and resolve your request smoothly. If you ever need help in the future, we’re always here to support you.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore
I have been using the Firm and Restore for about three months without any real difference. Purchased 6 bottles hopefully there will be an improvement as time goes on!
16 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Anon,
Thank you for sharing your experience. We’re sorry to hear that you haven’t noticed the results you were hoping for after three months of use. Skincare can work differently for everyone, and sometimes results take time to appear.
We’d like to help and make sure you’re supported with your order. Please could you reach out to our customer support team via email with your order details so they can assist you further and discuss possible options?
We really appreciate your feedback and hope we can help improve your experience.
Warmest regards,
The Chelsea Laboratory Team
So far so good!
Delivery was super fast and the product really works. It’s only a matter of days but my skin feels smoother and more hydrated and fine lines appear to be less noticeable. With longer term I’m hoping for more youthful looking skin.
14 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sallyann,
Thank you for taking the time to share your experience. We’re so pleased to hear your delivery arrived quickly and that you’re already noticing smoother, more hydrated skin with fine lines appearing less noticeable. With continued use, many customers see even more visible improvements over time. We truly appreciate your feedback and wish you continued great results on your skincare journey.
Warmest regards,
The Chelsea Laboratory Team
THE CHELSEA LABORATORY…
MY ORDER FROM THE CHELSEA LABORATORY CAME THE FOLLOWING DAY. I AM IN THE PROCESS OF USING IT, AND SO FAR IT SEEMS VERY GOOD, BUT IT'S TOO EARLY TO SAY HOW GOOD IT IS AT THE MOMENT.
9 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Jane,
Thank you for your feedback. We’re delighted to hear your order arrived so quickly and that your initial experience has been positive so far. As with any skincare, results can continue to develop with regular use over time, and we hope you’ll see even more benefits as you continue. We really appreciate you sharing your early impressions with us.
Warmest regards,
The Chelsea Laboratory Team
Firm/restore moisturiser excellent…
Firm/restore moisturiser excellent product on skin of 66 yrs old, people complimented had i changed my make up. My skin looks brighter n fresher. I told no one that i had changed my skincare products just to see would anyone see different and they did, my sisters and my husband of 42 years even noticed 😋 so for me 100% thank you to finding the x factor to let us grow old gracefully👌😍
16 July 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jane,
Thank you so much for this wonderful feedback. We’re absolutely delighted to hear how well the Firm & Restore moisturiser is working for you and that others noticed such a positive difference in your skin. Compliments from loved ones are always extra special, and it’s lovely to hear your skin looks brighter and fresher. Thank you for trusting us on your skincare journey and for sharing such an uplifting experience — growing older gracefully is exactly what we aim to support. 💛
Warmest regards,
The Chelsea Laboratory Team
I bought 9 bottles of the cream and…
I bought 9 bottles of the cream and began using it straight away. I found it to be very sticky and not so easy to spread without stretching my skin. I persevered but I wasn’t happy with the feel of it on my skin- especially the stickiness. There was also a strange scent which I disliked. Thinking it was just my skin type that was the problem I gave a bottle to a friend to try and she said she found much the same and didn’t want to use it either. So as far as I was concerned it was a total waste of money…
2 June 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Nora,
Thank you for taking the time to share your honest feedback. We’re truly sorry to hear that the texture and scent of the cream didn’t meet your expectations, especially after purchasing multiple bottles.
Skincare can respond very differently depending on individual skin types and application preferences, and we understand how disappointing it is when a product isn’t the right fit for you or your friend. This certainly isn’t the experience we want for our customers.
We’d really like the opportunity to look into this further and help make things right. Please could you email our customer service team directly, including your order details, so they can assist you personally and discuss possible next steps.
Thank you again for your feedback — it’s invaluable in helping us improve.
Warmest regards,
The Chelsea Laboratory Team
I have used the firm and restore every dsy
I have used the firm and restore every morning since I received and I don’t know if it’s wishful thinking or what, but I swear my complexion seems brighter, my skin smoother and more radiant, I’m hoping it is the day cream and I am looking forward to seeing what it does for my skin after a few weeks of use.
6 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Mrs Martin,
Thank you so much for sharing your experience. We love hearing about those early signs, and it’s wonderful to know your skin is already feeling smoother, brighter and more radiant. Many customers notice these initial improvements and continue to see further benefits with regular use over the coming weeks. We really appreciate you taking the time to leave a review and look forward to hearing how you get on as you continue using it.
Warmest regards,
The Chelsea Laboratory Team
Misleading advert…
I ordered what I thought was one bottle of their serum. The following month I received another bottle which I did not want. When I checked the advert it said order 6 bottles go to cart, order 3 bottles go to cart order 1 bottle subscribe. Totally my own fault, because I was in a hurry, I assumed it was just for the one bottle but I found I had subscribed to one a month.i found their advertising very long and misleading. Didn’t think much of their serum and definitely won’t be ordering again. I hope no one else gets caught.
6 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for sharing your feedback. We’re sorry to hear about the confusion with your order and that your experience with our serum wasn’t what you expected. We understand how frustrating it can be when subscription options aren’t clear, and we appreciate your honesty — it helps us improve how we communicate our ordering process.
If you would like any assistance with managing your subscription, please email our customer support team with your order details, and they will be happy to help.
We truly value your feedback and hope this helps prevent similar issues in the future.
Warmest regards,
The Chelsea Laboratory Team
No thanks
I almost made a purchase, but was so turned off by the prompt phone call from the "call center" trying to offer a new customer deal with an additional 10% off, then waivered when I decided against purchasing and she dug for a different amount I could save. When I said I was uninterested I hung up, but was still looking at the site. The same person called me back to entice me with a further discount to buy the product, butit was the same as the the first. It felt too "scamy" and turned me off. Not going to buy it, it is a ridiculous sales approach. Not sure this was going to be any better of moisturizing cream than any other I've tried. If it sounds too good to be true.....
9 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lynnette,
Thank you for sharing your experience so openly. We’re genuinely sorry to hear that the follow-up calls made you feel uncomfortable — that is certainly not the impression we aim to give. Our intention is to be helpful and ensure customers are aware of available options, but we understand that this approach didn’t feel right for you, and we fully respect your decision. Your feedback is important to us and has been shared internally as we continue reviewing how we communicate with potential customers. We appreciate you taking the time to let us know your concerns.
Warmest regards,
The Chelsea Laboratory Team
Only used this cream for a couple days…
Only used this cream for a couple days and it appears my skin looks hydrated and some what smoother. There appears to be a difference in it's texture but I will keep using it and wait for the difference to be visible with my wrinkles.
8 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Chris,
Thank you for sharing your first impressions. We’re really pleased to hear your skin already feels more hydrated and smoother after just a few days of use. Changes in texture are often one of the first things people notice, and with continued, consistent use many customers begin to see more visible improvements over time. We truly appreciate your patience and hope you continue to enjoy the experience as your skin adjusts.
Warmest regards,
The Chelsea Laboratory Team
Absolutely perfect make up base
Absolutely perfect make up base. Skin feels and looks so much more moisturised.
5 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Penny,
Thank you so much for your lovely feedback! We’re delighted to hear that it works perfectly as a makeup base and that your skin feels and looks more moisturised. We really appreciate you taking the time to share your experience 💛
Warmest regards,
The Chelsea Laboratory Team
The delivery was very fast
The delivery was very fast. Was a little hesitant about the product. But am very happy it’s very rich and disappears it makes my skin fell brilliant. Will definitely purchase more. If you are thinking of getting this don’t hesitate. Am very very happy with it.
2 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Jacqueline,
Thank you so much for taking the time to share your experience. We’re delighted to hear that your delivery arrived quickly and that the formula exceeded your expectations. It’s wonderful to know how rich yet easily absorbed it feels and that your skin is feeling brilliant. We truly appreciate your recommendation and look forward to supporting you with your next purchase.
Warmest regards,
The Chelsea Laboratory Team
Goods delivered quickly as described
Goods delivered quickly as described, product is nice to use. It is not greasy and sinks into the skin quickly. It does not have a strong perfume smell as some products do. I am very happy with it but have to wait a bit longer to see the facial improvement.
2 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Pat,
Thank you for your lovely feedback. We’re pleased to hear that your order arrived quickly and that you’re enjoying how lightweight and fast-absorbing the formula feels, with its subtle scent. It’s completely natural for visible facial improvements to take a little time, and we appreciate your patience as the formula continues to work. We’re delighted you’re happy so far and look forward to hearing how you get on.
Warmest regards,
The Chelsea Laboratory Team
Dreadful ordering system
I really like the firm and restore moisturiser and whilst I don’t think that it has made me look particularly different compared to other moisturisers that I have used, it doesn’t irritate my skin. I have oily skin with very open pores so any product that I use tends to block my pores - this is no different.
I really dislike the ordering process - I don’t want a subscription nor a high pressure selling video that tries to make me buy multiple units by saying that stocks are low which is a blatant lie. This needs to be sorted out!!
31 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Lesley,
Thank you for taking the time to share such honest and detailed feedback. We’re really pleased to hear that the Firm and Restore Moisturiser works well for your skin and doesn’t cause irritation, especially given how challenging oily skin and open pores can be.
We also genuinely appreciate your comments about the ordering process. We understand how frustrating a subscription model or sales-focused messaging can feel, and your feedback has been noted and shared with our team. Improving transparency and ensuring a more comfortable, pressure-free purchasing experience is something we take seriously.
Thank you again for giving the product a try and for helping us improve. If you ever wish to share further feedback or need support, our customer service team is always happy to help.
Warmest regards,
The Chelsea Laboratory Team
Great product firm and restore lotion
Great product firm and restore lotion. Easy to use, non greasy and pleasant smell. Good all round service.
Thank you
30 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Pat,
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying the Firm and Restore lotion and that you love its non-greasy feel and pleasant scent. It’s also wonderful to know you had a positive experience with our service. We truly appreciate your support and hope you continue to see great results.
Warmest regards,
The Chelsea Laboratory Team
Good company good products
Firstly there is a caring and interested customer service team and the service and delivery are prompt as promised.
I have been using the firm and support cream for two weeks. I like it and feel is has made a difference. I shall keep on buying it.
29 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Linda,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our customer service team made you feel well supported and that your order arrived promptly. It’s wonderful to know you’re already noticing a difference with the Firm and Support Cream after just two weeks. We truly appreciate your continued trust and look forward to supporting you on your skincare journey.
Warmest regards,
The Chelsea Laboratory Team
My first experience with Chelsea Laboratory
The wonderful Angela in Customer service turned a slightly stressful shopping experience into a reassuring outcome.
I am very happy with skin improvements since using my new cream!
4 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jane,
Thank you so much for sharing your experience. We’re really pleased to hear that Angela was able to support you and turn things around for you. It’s also wonderful to know you’re seeing skin improvements with your new cream — that truly means a lot to us. We appreciate your kind words and your support 💛
Warmest regards,
The Chelsea Laboratory Team
Smoother complexion
I received a quick delivery of my Firm and Restore Formula and began using it the next day. I found the formula smooth to the touch and massages into my skin really well. After a few days, I’ve noticed a glow in my complexion and my skin is smoother. I am looking forward to continued improvement and reduction in my wrinkles. So far I am very pleased with my purchase.
12 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Josie,
Thank you so much for taking the time to share your experience 🌸 We’re delighted to hear that your Firm and Restore Formula arrived quickly and that you’re enjoying the smooth texture and how well it absorbs into your skin. It’s wonderful to know you’re already noticing a glow and smoother complexion after just a few days. Consistent use is key, and we hope you continue to see further improvements over time. Thank you again for your kind feedback and for choosing The Chelsea Laboratory.
Warmest regards,
The Chelsea Laboratory Team
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