The Cheesecake Factory Reviews 

I was there last Monday and I was served by Erica, she is totally amazing, I loved her service and attention.

Hello, we went to your Cheesecake Factory Dadeland location for my daughter’s birthday with my family of 11. They brought the drinks and bread and so far, everything was good for the moment until we put in our food orders. After waiting and waiting about 1 and 30 minutes, the food came out and in short, we all very disappointed! All plates came to the table cold except for the 2 salads, however, those also were disappointing as the protein portion was barely noticeable. We proceeded to call the manager, Kathleen and she was very apologetic and took our food back to the kitchen to get re-done. Moments later, the food was brought back to our table semi- reheated. After confronting the manager, she once again apologized for the disappointment of our food being subpar and told us she will compensate deserts. We all left so disappointed. The manager was very apologetic, but the lack of resolution has left us not wanting to come back. I was waiting to get home to write this for you guys to know what’s going on in this location. I would like to receive a full refund for our dinner and I will most definitely not go back to this location. We celebrate most of our special events in the Cheesecake Factory and typically have no issues. However, this is not our usual location.

Receipt 0709b Table 37 not sure why it says party of 6 when we were 11 as you can tell by our orders.svrch25 12/16/23 Total was $292.10

My family and I went to cheesecake factory yesterday Dec 17th at 700 Haywood Mall, Greenville, SC 29607 and after a while my daughter starts vomiting and my son also. I started feeling bad today. They need to check what's going on with their food their. Also it was my daughter 15th birthday and wanted someone to sing happy birthday son. Instead the waitress just bought a slice of cake and then ask for a minimum of $40 Tip? Ya'll must be crazy. I don't regret leaving $15 tip.

The biscuit base for the Oreo cheesecake was overdosed with cinnamon, almost unpalatable. And the Lemon Meringue Pie had a biscuit base with excessive cinnamon also (should be pastry base) & the lemon curd was lack lustre and granular. Fed them both to the chooks!

My son and I went to the Cheesecake Factory in Orland Park to celebrate his birthday. The food was good , service was okay. The server was attentive. The problems : our silverware was literally on the table.Not in a napkin, not on a plate. Ok we got over that one. After I paid the check I went to the front to get some change so I could tip the server. The to go line was long so I was going to escort my son to the car as he has CP and can't stand for long periods and I was going to come back in. As we were walking to the door I kept hearing little comments. I finally turned around the server was behind me. He shrugged his shoulders and said and I quote" really, nothing". Seriously you're not gonna give me anything." I could not believe my ears. Who follows customers for tips. Mind you my bill was 92.00 already. I still was going to tip before he made that comment. I moonlight as a dasher and I get it. But customers are not obligated to tip. The person is paid by the company. If a person wants guaranteed tips from everybody then they should get a job that guarantees tips from every table.You don't know the person's financial situation or anything and then to say something like that is highly offensive. I spoke with the manager. She did apologize. But I don't think that should have been the extent of that situation. Highly unprofessional and highly disrespectful. The whole situation dimmed my son's birthday. Trevor should be ashamed of his behavior.

Ordered the Crispy Pineapple chicken and shrimp with rice and everything is BURNT! I’m so disappointed!!!

Location: The Cheesecake Factory in Tyson’s Corner, VA
Date of Service: Saturday, November 4, 2023
Time: 7:30pm-9:30pm
Table # 98
Party size: Ten (10)
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The Cheesecake Factory has always been one of our favorite restaurants. Unfortunately, we did not have a wonderful experience during our most recent visit to the Tyson’s Corner, VA location. Since this was a special birthday celebration and I was the event organizer, I was disappointed in my choice to visit this location.

The server was friendly and maybe she did the best she could offer, but we observed that she was working completely alone, and it took her too long to come to our table to take individual orders, bring water, cocktail drinks, and the food. The guests shared with me that they were uncomfortable with the service provided and the lack of attention to our table but did not want to complaint to the manager and enjoy the friends’ gathering. One main concern was that most meals arrived cold, and another concern was not cleaning the table and removing plates. I noticed that the server brought two plates at the time with no assistance from the kitchen staff. I noticed she did not say the usual “be careful, the plate is hot,” and by looking at other guests’ reactions when tasting their food, I could tell they were not enjoying it.

We did not talk to the manager and do not know if the kitchen was backed-up or they did not have enough servers on staff to manage large parties. However, they should not be accommodating so many customers if they cannot manage.

Under a distinct experience, we would have stayed longer and ordered more cocktails and adding additional tip to the server.

Please share this feedback with the local staff and use the opportunity to find ways to improve service.

Frozen cake, small portion, total ripoff

Not sure why people are complaining, I really loved the pasta I had there.

The Cheesecake Factory has always been our favourite restaurant in the US, but unfortunately we won’t go again after our most recent experience in Orlando. The food service was appalling and not for the first time, in our last four visits in different states we have experienced similar problems. Meals arrived cold, my burger was eaten before the fries arrived 15 minutes later, the same applied to 3 other meals. The Manager did not handle our complaints well and said they were suffering because the “kitchen was backed up”, we quickly responded that it was us suffering! They should not be accommodating so many customers if the kitchen is unable to cope, it’s pure greed and bad management. It’s such a shame as the food is very good when cooked properly.

Super love their LV branch, nice staff and scrumptious food!! Definitely one of my favorite!

I ordered a chicken salad sandwich without the bun as I am gluten intolerant. What I received was lettuce, tomato, and mayonnaise. I truly found only two pieces of diced chicken. The manager did send over a dipping bowl of "salad" which this time was 70% mayo dressing and 30% chicken. Very disappointing!

The food was excellent. I've been to several of your establishments in New York State and I've found each one has a filthy bathroom. I've complained to Manangement but he problem still persist. Maybe I need to alert the Health Department. I'm wondering if your kitchens are dirty.

Had to wait 30 min for reserved table, then 15 minutes to order, then no service. Avoid!

We drove over an hour and had a party of five in our visit, and were very dissatisfied! Our food was of poor quality along with the service!
Our total was over $230 and our meals were not good.
Specifically; steak was ordered well done and was completely bloody.
Chicken was fatty and rubbery!!!
Our waitress was already not pleasant when she visited our table.
Extremely disappointed!!

Had the family here in town and came for lunch. Table of six. The server was incredibly pleasant and attentive. The food, on the other hand, was such a disappointment! I had to return my crab wontons immediately, as they were overcooked and burnt on the outside. The cheeseburger was ordered medium and was rare. It tasted and smelled like fish! I can’t even go on, everyone’s meal was awful except the soup of the day!
I’d advise everyone to only go there if planning on ordering cheesecake! It was delicious, I’ll give them that much! We didn’t want to make a scene so we just finished without a word. Paid a 150.00 dollars for a really terrible lunch with a thirty dollar tip for Maria, our waitress.
Will never eat there again!
Thank you Cheesecake Factory

It was an awful experience. The quality of foods were way below par. First, dinner was delivered for two of us and we had to wait at least 10 minutes for other three to receive their dinners.Tomato basil pasta didn’t taste any thing like pasta or tomato basil. It was like they had taken previously cooked frozen pasta out of freezer and microwaved it, because it was both hot and cold as you were eating it.The best thing about the dinner was only bread, butter, and cheese cake.

If going to the cheesecake factory, make sure you got some rain gear because the waitresses surely don’t know how to carry trays to the table. you be wearing your food waitresses dump my meal in my lap blame’s me and then when I talk to the manager told them that I wanted to get a discount on my meal they’re like no I will give you a free cheesecake !plus might want to look into a waitress that knows how to weigh tables ..because waitress I doesn’t know how doing her job we kept having ask for stuff over and over and you don’t get it until like over the third of six times asking and you still don’t get what you ask for I’ve spent 100$ thier not worth sh*it unless better training on staff members an that including management!! So called manager had attitude when I told her she train waitress focus on thier tables better.I was nice about all this

I will have to say, this was the WORST dining experience I have ever encountered at the Cheesecake Factory. I have visited your establishment all over the USA, and the was by far the WORST. I had a reservation for 20:30, came in after a 45 minute wait with a nearly empty establishment. Once seated, appetizers where ordered with drinks and arrived in a 15 miute time frame. Entree orders where placed at the time of appetizer food delivery to the table. OVER 1 hour later, the hostess came to the table and informed us, for some reason two of the entree dishes required a lemon cream sauce and for some unknown reason, the kitchen cook staff could not prepare it. We had a 2:45 minute drive back home. We asked the waitress to bring what was ready. We received and paid for (2) entree items, a parmesean crusted chicken and a cheddar hamburger and fries. The manager and the hostess came over multiple times apologizing for the kitchen being out of food and not getting it prepared. We asked for the check and left. Once at home, the hamburger was so OVER COOKED, and burnt it had to be discarded into the trash. Men's restroom had discarded paper towels ALL over the floor, no toilet tissue and was VERY UNSANITARY!!! My wife left and went into the Family restroom, becuase there was no toilet tissue in the women's restroom. It also reaked heavily of the smell of Marijuana. There was a kitchen staff memeber, that came past our booth, by the entrance to the restroom, and REAKED of Marijuana smell!!!! Needless to say, this is my LAST visit to your establishment. VERY DISAPPOINTED in the price of food and the horrible service, establishment, and quality of the food. Have photographs to prove claims if you are interested.