As a first-time business owner, I had a lot of questions about bottles, caps, and ordering in bulk. Josh was incredibly patient and helpful throughout the process. He answered every question, made... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
a) Ashley Sheehan always responds quickly and patiently deals with my inquiries and requests. b) She keeps me updated throughout the ordering process c) assists me by acting as a liaison between me... See more
Company replied
From Matt in the order department when I placed my order to the ladies when I called the very next morning to confirm my arrival to your warehouse that same morning to pickup my order to Maggie w... See more
Company replied
I always purchase my bottles and caps from Cary! You offer high quality products and excellent customer service. You get the order together and shipped out right away…. every time! Your website is eas... See more
Company replied
Company details
Written by the company
In business since 1895, The Cary Company is the leading supplier for Containers & Packaging, Industrial Filtration, Spill Control Products & more!
Professionals Serving Professionals
Written by the company
- Your Success Is Our Top Priority
- With a reputation of over 125 years in quality service and dependability, we’re ready to partner with you to help your business succeed. Do your needs lie outside of a product? Look no further. The Cary Company offers a diverse array of services, ensuring we serve as your one stop shop.
Our Savings Guarantee
Shop & Save!
Save up to 50% with bulk and wholesale pricing!
Contact info
W Fullerton Ave 1195, 60101, Addison, United States
- 630-629-6600
- customerservice@thecarycompany.com
- thecarycompany.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Cary Company
Good Morning Nadeem,
Thank you for your support. I am glad to hear our team was able to assist you. We appreciate your review and look forward to being a committed partner in your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Order placing experience with Niya Denny
Worked with Niya Denny today on a small order. She was superb. Well spoken, quick with answers and a pleasure on the phone. Order process was quick and they always have what I need.
29 June 2026
Unprompted review
Reply from The Cary Company
Good Afternoon Tracy,
Thank you for taking the time to leave a review. I am pleased to hear you had a great experience with Niya! I will pass along your kind words. We appreciate your business and look forward to continuing to provide you with excellent products and service in the future.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Adisseo Inquiry
Matt was very helpful in answering questions regarding my inquiry. He even suggested an alternative option for us to review.
25 June 2026
Reply from The Cary Company
Good Afternoon Juan,
I am delighted to hear you had a great experience with Matt. I will pass along your kind words. I'm glad he was able to answer your questions. We strive to be more than a supplier but a committed partner to your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
exceptional customer service
exceptional customer service. We had a hot order that needed to go out and ran into some hiccups. The CSR did a great job at handling and getting our order out the door asap.
23 June 2026
Reply from The Cary Company
Good Afternoon,
I am thrilled to hear you had an exceptional experience with Nina. I will pass along your kind words to her. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
I couldn’t find the email for my…
I couldn’t find the email for my previous order and they were super helpful in finding it and reordering it for me. I was able to pick it up the next day and the gentleman put my items in my car for me.
24 June 2026
Reply from The Cary Company
Good Morning Amanda,
We take pride in putting our customers first. I’m elated to hear you were able to pick up your order the next day and that our team was able to assist you in loading your items into your car. We appreciate your business and look forward to being a committed partner in your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Inductive cap inserts
Well, Cary didn't do too well this time. First, your price was higher than one other provider. Second and most important, you do not have caps that have prarma safety inductive inserts. My jar loading line is going to utilize these, and I would probably do business with you if you could provide them.
24 June 2026
Reply from The Cary Company
Hello Robert,
Thank you for taking the time to leave a review. We sincerely apologize that we were unable to meet your needs on this occasion.
We recognize the importance of finding the right cap solution for your application and appreciate you bringing this requirement to our attention. While we do not currently stock this specific cap configuration, feedback like yours helps us better understand our customers' needs.
We appreciate your insight and would welcome the opportunity to assist with your future packaging needs. If there is anything we can help with, please contact us at 630-629-6600 or via email at kelseypekosh@thecarycompany.com.
Thank you again for your feedback. We strive to be more than a supplier and aim to be a committed partner in your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Very helpful staff
Very helpful staff, my product is back ordered, but they assured me I would be on the list to get the product when it does come in by ordering now.
25 June 2026
Reply from The Cary Company
Good Afternoon Janis,
We are constantly striving to be more than a supplier but a committed partner to your business success. We appreciate your patience and are glad to hear our team was able to help you. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Your staff in your customer service…
Your staff in your customer service department are consistently very courteous and helpful, which makes the ordering process very easy.
22 June 2026
Reply from The Cary Company
Good Afternoon Liz,
Thank you for letting us be more than a supplier but a committed partner to your business success. I am elated to hear you had a great experience with our customer service team. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com.
The response time and follow up was…
The response time and follow up was great. I wish they were able to produce the product that I needed.
24 June 2026
Reply from The Cary Company
Good Morning Josh,
Thank you for taking the time to leave a review. I am glad to hear you had a positive experience with our response time and follow-up.
We appreciate your feedback regarding product availability and will keep it in mind as we continue to expand our offerings, and our product sourcing team may be able to assist in finding the right solution. If you have any questions or need further assistance, please feel free to reach out to us at 630-629-6600. Thank you again for sharing your experience.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Very reliable easy assessable website…
Very reliable easy assessable website for any purchases you need.
24 June 2026
Reply from The Cary Company
Good Morning Jeremy,
Thank you for your support. I am pleased to hear you were able to navigate our website with ease! We look forward to being more than a supplier but a committed business partner to your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
The service from Ken was excellent and…
The service from Ken was excellent and efficient. He asked good questions and provided relevant answers.
24 June 2026
Reply from The Cary Company
Good Morning Drew,
I am ecstatic to hear you had a great experience with Ken! I will pass along your kind words to him. We strive to be more than a supplier but a committed partner to your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Always great customer service and quick…
Always great customer service and quick turn arounds.
17 June 2026
Reply from The Cary Company
Good Afternoon,
We take pride in putting our customers first. I am happy to hear you had a great experience with our customer service team. Thank you for letting us be more than a supplier but a committed partner to your business success!
Thank you,
Morgan Markowicz
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Reply from The Cary Company
Good Afternoon Jason,
Thank you for your support! I am thrilled to hear you had a great experience with Josh. I will pass along your kind words to him. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
George was great to work with
24 June 2026
Reply from The Cary Company
Good Afternoon Will,
I am delighted to hear you had a great experience with George! I will pass along your kind words. We are constantly striving to be more than a supplier but a committed partner to your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Always great customer service going…
Always great customer service going above and beyond to help you with any questions and helping you get the right item.
23 June 2026
Reply from The Cary Company
Good Afternoon Hope,
Thank you for taking the time to leave a review. I am thrilled to hear our customer service team was able to assist you. We appreciate your business and look forward to being a committed partner in your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Nice
it was always good to deal with good people and the company, with transparency. and quick response .
23 June 2026
Reply from The Cary Company
Good Morning,
We take pride in putting our customers first. I am delighted to hear you had a great experience all around. Thank you for letting us be more than a supplier but a committed partner to your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
po 1634898
The order was fast, and the team was response and provided all necessary information in a prompt manner.
23 June 2026
Reply from The Cary Company
Good Afternoon,
Thank you for taking the time to leave a review. I am thrilled to hear you had a great experience all around. We strive to be more than a supplier but a committed partner to your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Reply from The Cary Company
Hello John,
Thank you for bringing this to our attention. We sincerely apologize for the delay in processing and shipping your order. This order should have been entered and processed sooner, and we understand how frustrating that delay can be, especially when you are relying on it to arrive by a specific date.
We have reviewed what happened and have addressed the internal issue that caused the delay to help ensure this does not happen again. Most importantly, we want to make sure you feel supported. A case has been opened, and our team is actively monitoring the situation and working to see this through to a resolution.
At this time, your order is expected to arrive July 1, 2026. We truly appreciate you taking the time to share your experience, as it helps us identify areas to improve and better serve you moving forward. We once again apologize for the delay and thank you for your patience. We value your business and look forward to providing you with a much smoother experience next time.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
George was very helpful
George was very helpful! He put the order together quickly - very easy process!
23 June 2026
Reply from The Cary Company
Good Afternoon Christy,
I am elated to hear you had a great experience with George. I will pass along your kind words. I am glad he was able to assist you with your order in a timely manner. We look forward to being more than a supplier but a committed business partner to your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Great communication!
19 June 2026
Reply from The Cary Company
Good Afternoon Emily,
Thank you for letting us be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.