The Carpet Cleaning Company Reviews 

64
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff members for being exceptionally professional, polite, and thorough when handling various cleaning tasks. People consistently mention that technicians arrive promptly, communicate clearly, and take great care to ensure everything is spotless. A few other people also felt that the pricing was extremely reasonable and the overall booking process remarkably straightforward. Reviewers repeatedly highlighted the impressive results achieved on sofas and carpets, noting that tired or heavily stained items looked brand new. Buyers appreciate the helpful aftercare advice provided, making it easy to maintain the fresh and bright appearance of their homes.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting timely arrivals, clear... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with how carpets, rugs, and... See more

Product

Customers expressed great satisfaction with the product results, noting that sofas and carpets looked fresh,... See more

Price

Clients share positive opinions on price, highlighting that the costs are very reasonable with no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about my experience with The Carpet Cleaning Company was excellent from the initial quote, which was quick and competitive, to the pre-visit checks to the clean itself. John, who undertook... See more

Rated 5 out of 5 stars

Very professional company and extremely helpful. Booking was so easy and any questions were answered straight away. John who came to clean our sofa and chair was also very helpful and did an excellent... See more

Company replied

Rated 5 out of 5 stars

Really great customer focused experience from start to finish. A thorough initial discussion on what I needed with professional advice, followed up promptly by quote and appointment date. I then add... See more

Company replied

Rated 5 out of 5 stars

Bedroom carpet clean after the previous occupiers left the carpet in a mess. We also painted the walls and skirting before hand and left some droplets and patches of paint. Everything was removed an... See more

Company replied


Company details

  1. Carpet Cleaning Service
  2. also in
  3. Leather Cleaning Service
  4. Upholstery Cleaning Service

Written by the company

The Carpet Cleaning Company provides professional carpet, hard floor, upholstery and leather cleaning across Essex, Kent, London and Hertfordshire. We specialise in deep hot water extraction, stain removal and odour treatments, delivering a thorough clean that doesn’t just improve appearance but helps extend the life of your carpets and furnishings. Whether for your home or business, we use professional-grade equipment and proven techniques to tackle stubborn stains, trapped dirt and allergens — leaving your carpets fresh, hygienic and revitalised. Reliable, experienced and results-driven, we take pride in every job and always aim to exceed expectations. Get in touch today for a quote and see the difference a professional clean can make.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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4.8

All reviews

(64)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Everything about my experience with The Carpet Cleaning Company was excellent from the initial quote, which was quick and competitive, to the pre-visit checks to the clean itself. John, who undertook the clean, was professional, turned up on time and explained everything to me. There was a pre clean spray then a full extraction. The end result was as I hoped; fresher smelling settees which felt cleaner in their texture and, despite being a difficult colour to see stains or a good clean, looked better too. I wouldn't hesitate to recommend this team or use them again.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Bedroom carpet clean after the previous…

Bedroom carpet clean after the previous occupiers left the carpet in a mess.
We also painted the walls and skirting before hand and left some droplets and patches of paint. Everything was removed and cleaned great job !

18 September 2026
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Ny for taking the time to leave us this lovely review. We are so glad you're pleased with the carpet clean including paint removal. We look forward to seeing you back in the future for any further cleaning needs. Niamh, Neil & Team :-)

Rated 5 out of 5 stars

Wish we'd done this years ago – fantastic service!

We're very pleased with the service we received from The Carpet Cleaning Company. We've never used a carpet cleaner before, so were a bit unsure what to expect – but we needn't have worried. I had a quick and easy phone call with Niamh to get a quote and book us in. From then on, all communication happened quickly and efficiently over WhatsApp, which was a really refreshing experience. The cleaner who arrived, John, was super friendly, professional, and very respectful of our home – he got set up and running in no time. Just a couple of hours later, our carpets and sofa were spotlessly clean and noticeably brighter. Wish we'd done this years ago, to be honest! Would highly recommend.

17 September 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Ollie for your fantastic review. We are so pleased that you're happy with the carpet and upholstery cleaning we carried out for you and our overall customer service that we provided you with. We look forward to seeing you back for an annual refresh. Niamh, Neil & The Team :-)

Rated 5 out of 5 stars

Sofa cleaning- great result

My 17 year old sofa hadn’t ever been professionally cleaned and having moved home I thought it deserved a refresh. The Carpet Cleaning Company were responsive, asked very sensible questions about access (first floor maisonette) before quoting to check they’d be able to do the cleaning and once confirmed gave me a clear quote, no hidden extras. The technician arrived on time and was friendly and professional throughout. Sofa looks excellent having had a thorough clean. The technician advised me to be mindful that the fabric and inner cushioning would need a fair while to dry thoroughly (it took about 24 hours for drying as the cushions are very thick) so make sure you have something to sit on while it’s drying! Really great service and very happy with the result

15 September 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Ann for your absolutely fabulous review! Customer satisfaction is key and we do our utmost to have completely satisfied and happy clients. We are so glad your sofa looks great and you were happy with our service overall. We look forward to seeing you back for a refresh. Niamh, Neil & The Team

Rated 5 out of 5 stars

Just use this company. You won't be dissappointed!

I have to give James a big Thank you! I waited a little while to write this because I wanted to make sure the stains didn’t come back after my carpets dried. I’ve had that happen before with other carpet cleaners, but these stains stayed gone. He got the stains out that I had given up on.
I told him that I couldn’t afford new carpets, and I was trying to get a little more wear out of the carpet. He understood the assignment and really came through. My carpets look so much better.
I was so happy with the work that I had him come back and shampoo the interior of my car. When he finished, my car looked and smelled almost new. He even used an ionizer!
James is professional, his prices are affordable, and he even gave me same-day service. I’ve used him twice now, and both times he did an outstanding job. I highly recommend this company. I will keep this number in my contacts. Thank you!

10 September 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you for your lovely review. We are so glad you were pleased with the service. We don't know who you are so if you could message us and let us know who you are privately that would be great :-)

Rated 5 out of 5 stars

Bring life back to your carpet!

Easy to book on the phone.I was asked,the size of the room,type of carpet and age.Given advice about furniture etc and a quote.On the day ,the job was done efficiently and with care.Given excellent advice on aftercare when the job was completed.The fitted carpet has been restored to a degree I only dreamed of.The quote was accurate and I do not hesitate to recommend to all.

11 September 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you for your lovely review. We are so pleased you're happy with the carpet cleaning and overall service we provided you with. We look forward to seeing you back in the future for a refresh. If you can send us a private message to let us know who you are that would be fabulous :-) Niamh, Neil & The Team.

Rated 5 out of 5 stars

Excellent communication

Excellent communication before the event eg lots of reminders. Actual cleaning was excellent and pleased with result.
I would use again. Reasonable price.

8 September 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Elspeth for your lovely review. We are so glad you are happy with your carpet & upholstery cleaning service and the customer service that we provided you with. We look forward to seeing you back in the future for a refresh. Niamh, Neil & The Team :-)

Rated 5 out of 5 stars

Excellent, from start to completion

After my original enquiry, the conversation that followed, the realistic quotation, the acknowledgement, the gentle reminders of the appointment date, the call of apology to advise that Neil was running ten minutes late, his introduction and then the work, all done in a very professional way. The cleaning is lovely, but I wouldn't have expected any thing less. Thanks a lot.

26 August 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Ron for your fabulous review. We are so glad you were pleased with the carpet cleaning and the overall service that we provided you with! We look forward to seeing you back in the future for a refresh. Niamh, Neil & The Team :-)

Rated 5 out of 5 stars

Fantastic Job!

From my very first contact through to completion of the job, The Carpet Cleaning Company have been exemplary.
They took the time to visit beforehand to see exactly what was needed and booked enough time to do the job properly. They arrived promptly, worked with great care, and did an excellent job on a very marked and tired-looking carpet. They also kept me well informed about when they expected to finish.
The result is fantastic — the carpet now looks amazing! It’s clear that they take real pride in their work, and that really shows in the quality of the finished job.
A thoroughly professional, friendly and reliable company, and a real joy to deal with. I would highly recommend them.

18 August 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you so much for this wonderful review, Graham — it really made our day! We're thrilled the pre-visit and extra time paid off, and that the carpet came up looking amazing after being so marked and tired. Taking real pride in our work is exactly what we aim for on every job, big or small, so it means a lot to hear that came through. Thank you for trusting us with the job and for taking the time to share such kind words. Niamh, Neil & The Team.

Rated 5 out of 5 stars

Very professional company and extremely…

Very professional company and extremely helpful. Booking was so easy and any questions were answered straight away. John who came to clean our sofa and chair was also very helpful and did an excellent job. Will definitely use them again and can highly recommend them

15 August 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Sally for your lovely review. We are so glad you're pleased with the upholstery cleaning and the overall service that we provided you with. We look forward to seeing you back again in future for a refresh. Thanks again, Niamh, Neil & The Team

Rated 5 out of 5 stars

Excellent company we recommend them.

They have completed an excellent job on our carpet. Removed stains. Really lovely people.

No mess whatsoever also reasonable charge.

15 August 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Susanne for your lovely review, we are so pleased you're happy with the carpet clean and overall service we provided you with. Niamh, Neil & The Team

Rated 5 out of 5 stars

Efficient and thorough

Neil land his colleague were very efficient, first identifying and treating the heavily stained areas and then going over the whole carpet very thoroughly. They were courteous and polite throughout the process and I'm very pleased with the result.

8 August 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Debbie for your lovely review. We are so glad you're pleased with the carpet cleaning and service we provided you with. We look forward to seeing you back for a refresh in the future. Niamh, Neil & The Team

Rated 5 out of 5 stars

Fantastic Clean

Great communication and a fantastic clean

31 July 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Lucy for your review. We are so glad you're happy with the clean and our service. We look forward to seeing you back in the future for a refresh. Niamh, Neil & The Team.

Rated 5 out of 5 stars

Bright fresh carpets

I had carpets cleaned recently.
They were cleaned efficiently and professionally.
It was all done with a pleasant attitude.
The experience from booking to cleaning was straightforward.
The carpets looked fresh and bright afterwards. I am happy to recommend the company and to use them again.

20 July 2026
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Sanjie for your lovely review. We are so pleased you were happy with the carpet cleaning we provided you with and the overall service! We look forward to seeing you in future for a refresh. Niamh, Neil & The Team

Rated 5 out of 5 stars

Would recommend!

Rang after being let down by another company. The person I spoke too was extremely helpful and understanding. Received txt messages and phone calls on day from cleaner advising me of delays and he was also very polite. I discussed the job and left him to it. He cleaned the whole house, 3 bed semi, in good time with good results. Would recommend to anyone.

16 July 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you David for your wonderful review. We are so pleased you're happy with the carpet cleaning and overall service we provided your with. Niamh, Neil & The Team

Rated 5 out of 5 stars

Excellent…

excellent service so easy to deal with - very proffesional

13 July 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Tim for your lovely review. We are so glad you were happy with your carpet cleaning and the overall service provided. We look forward to seeing you back for a refresh. Niamh, Neil & The Team

Rated 5 out of 5 stars

Chestnut Lodge Annual Clean

We would like to express our sincere thanks to the carpet cleaning team for the excellent service they provided during their annual visit to our care home.

As always, the team was professional, friendly, and efficient throughout the day. They carried out the annual deep clean of our lounge chairs to a very high standard, and this year they also completed the annual clean of our lounge carpet. The results were outstanding, with both the chairs and carpet looking fresh, clean, and well cared for.

The team worked respectfully around our residents and staff, causing minimal disruption while maintaining a high level of professionalism at all times. Their attention to detail and commitment to delivering quality service are greatly appreciated.

We are very pleased with the results and would happily recommend their services. Thank you for another excellent annual clean.

10 July 2026
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Kelly for your fabulous review. We are so pleased that you were happy with the carpet cleaning and upholstery cleaning at your care home. We look forward to seeing you back next year for your annual refresh. Niamh, Neil & The Team :-)

Rated 5 out of 5 stars

Fabulous service

Had my carpets in living/dining room; hallway, stairs and landing cleaned. Neil did a fantastic job. So pleased. Thoroughly recommend 😊

7 July 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Sharon for your lovely feedback, we are so pleased you're happy with the carpet cleaning that we provided you with. We look forward to seeing you back for a refresh. Niamh, Neil & The Team :-)

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Pleasant to have in the house, explain ed the process. Very good result.

18 June 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Frances for your lovely review. We are so glad you're happy with the grease stain removal, the carpet cleaning and overall service. We look forward to seeing you back in the future. Niamh, Neil & The Team :-)

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