My 8 year old daughter bought some sweets from here which we didn’t receive. They do not answer any emails or respond to comments. There is no phone number, they cannot be messaged on TikTok so there... See more
Company replied
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See what reviewers are saying
Fast delivery so have got everything I ordered.The only concern is they gave me the wrong crisps in my order it ended up being an onion flavoured Cheetos which I don’t like which is a bit of a waste i... See more
Company replied
I've had such a disappointing experience with this company. Purchased sweets to include in a sweet hamper for a special birthday. One of the items was incorrect, and another out of date. Tried contact... See more
Beware… they do not have prime in stock. They obviously take your money & then try to source it. I paid Thursday then got a dispatch email with even tracking information.. after two emails to them I... See more
1.7
Bad
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It’s a scam
Ordered they marked it as shipped and one month later still no parcel, I’ve asked them for shipping details but they don’t reply, don’t waste your money it’s a scam.
20 November 2021
Unprompted review
Reply from Candy Land World UK
Hi Lisa,
My name is Claire, Head of Customer Services for TheCandyLandUK.
I am very sorry to hear you never received your parcel. May you please send me an email: clairen@thecandylanduk.com with your order number so I may resolve this for you and compensate you for this.
Thank you.
Scam - don’t waste time.
According to their website they’re “ TheCandyLandUK Ltd”. No such company exists. They have no address on their website. Which is registered in Canada. And they block you on insta when you complain.
There’s lots of sweet companies who will actually send you something. Use them.
27 October 2021
Unprompted review
Reply from Candy Land World UK
Hi Andrew,
My name is Claire, Head of Customer Services for TheCandyLandUK.
I am sorry to read you have had a negative experience with us. May you please email me personally clairen@thecandylanduk.com with your order number and issue please so I can help resolve this with you and offer you a resolution you are happy/content with.
Thank you.
I spent all my saving £16 and haven’t…
I spent all my saving £16 and haven’t got my order this place is a big fat scam and I’m devastated
11 October 2021
Unprompted review
Reply from Candy Land World UK
Hi Awhxberry,
My name is Claire, Head of Customer Services for TheCandyLandUK.
I am very sorry to hear about the experience you have had with us. Would you please email me clairen@thecandylanduk.com so I can personally deal with this appropriately and provide you with a solution that you are happy/content with.
Thank you.
I ordered once my order came quick and…
I ordered once my order came quick and on time I ordered a second time and it’s been over a week and my item said it had been shipped on shopify I haven’t been sent any email I’ve emailed messaged them on dms and commented and got not one single reply but still posting and deleting all the comments.
3 July 2021
Unprompted review
Reply from Candy Land World UK
Hi Sophie,
My name is Claire, Head of Customer Services for TheCandyLandUK.
I am disappointed and sorry to hear you never received your second order or any correspondence from us. I would like to kindly ask if you could please email me personally clairen@thecandylanduk.com with your order number so I can help resolve this for you.
Thank you.
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