The Bridge | Watch Straps Reviews 

143
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, finding them comfortable and durable. The customer service is frequently highlighted as outstanding, with many people appreciating the prompt, helpful, and professional responses. Reviewers often note how the company goes the extra mile to resolve issues, offering quick replacements and honoring warranties. However, some customers also noted initial product issues such as straps arriving with imperfections, breaking after a period, or not fitting as expected. Despite these occasional concerns, the company's responsive customer support consistently provided quick resolutions, including replacements, ensuring overall satisfaction.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the prompt, efficient, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the construction... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for some nice watch straps for a little while now, and The Bridge had exactly the kind I was looking for. There was a slight issue with the original shipping, but The Bridge took fu... See more

Company replied

Rated 5 out of 5 stars

I bought three apple watch straps for a family member on the buy 2 get 1 free deal. They arrived the next day. He didn't like two of them so I contacted The Bridge and they were happy for me to return... See more

Rated 5 out of 5 stars

I have been purchasing these watch bands for several years. My last purchased I was unhappy with the product. Being that I am in the United States and shipping takes forever. The bridge went the extra... See more

Rated 5 out of 5 stars

The Tycoon Strap I ordered arrived the next day. Great quality and definetly worth the premium price. There was a small issue with head locking mechanism and The Bridge's customer service team sent me... See more


Company details

  1. Watch Manufacturer

Written by the company

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(143)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Bridge rules!

The quality of the watch strap is excellent, and it lives up to how it appears on their site and in ads. Additionally, The Bridge went beyond the call when I forgot to apply a discount code I had when I made my purchase, and when I contacted them about it, they immediately refunded the difference to me. THAT is excellent customer service!!!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Good quality and customer service

Bought the Henley strap almost a year ago. Love the look and material. Looks good wearing it out on the town, and holds up well and dries fast after a workout.

The latch broke on it, but the company offered to send me a replacement for free .. good customer service

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful customer experience

Dreadful customer experience - returned two orders, had to chase up getting a refund and now six weeks since the original return I am still waiting to get the refund on my second order.

I felt the watch straps were ok, no better and no worse than others you can by for your Apple watch.

2 October 2025
Unprompted review
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Hi Michael, firstly, sincere apologies that this has been your experience so far - this is completely off the mark on our end. I have requested some additional information via Trustpilot so I can personally dig into this and find out where we went wrong but most importantly, so i can figure out how to make this up to you.

Once again, sorry for the issue so far, but I'm confident we will turn this one around.

Kind regards,

Oliver
Founder | The Bridge

Rated 5 out of 5 stars

Great customer service provided by Sarah

Great customer service provided by Sarah. I had a slight problem with an order and it was resolved quickly and without fuss.
My biggest problem now is to stop ordering straps! I already have 7 and I keep seeing new ones that I’d like. 😊

20 September 2025
Unprompted review
Rated 5 out of 5 stars

The Tycoon Strap I ordered arrived the…

The Tycoon Strap I ordered arrived the next day. Great quality and definetly worth the premium price. There was a small issue with head locking mechanism and The Bridge's customer service team sent me a replacement quickly without any fuss.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Incomplete watch strap

I ordered a watch strap, but it arrived without the pieces needed to connect it to an Apple Watch. I contacted Bridge, who apologised and promised to send a replacement. A week later, I still hadn’t received it, so I contacted them again. They said the connectors were out of stock but would dispatch it as soon as they came in, without giving me a timeline. I asked for a refund, but I didn’t hear back. Since I bought through PayPal, I raised an issue with them. A week later, I received a notification from PayPal that I’d get a full refund because the seller hadn’t responded to my query in time.

1 September 2025
Unprompted review
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Hi Conor, so sorry that this was your experience with us - totally unacceptable. I have requested some more information via Trustpilot to help me get to the bottom of what happened here and how we got this so awfully wrong! One thing I know for sure is that we will make this up to you.

Massively appreciate your patience and understanding.

Kind regards,

Oliver
Founder | The Bridge

Rated 5 out of 5 stars

Very nice, good quality straps

I had been looking for some nice watch straps for a little while now, and The Bridge had exactly the kind I was looking for. There was a slight issue with the original shipping, but The Bridge took full responsibility for this, apologised and put it all right - I was kindly given an additional strap too. The straps themselves are great quality, and I appreciate how they handled things in the end. Mistakes happen, but they did make it right.

16 September 2025
Unprompted review
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Hi Charlie,

Sincere apologies for this. Not the experience we want our customers to receive - that's on us.

I have requested some more information via Trustpilot so I can make sure the team has already fixed this for you (understand this reply is a little late) but i will ensure you come out of this with a net positive experience.

Appreciate your patience and understanding.

Kind regards,

Oliver
Founder | The Bridge

Rated 5 out of 5 stars

Best customer service EVER!

I bought three apple watch straps for a family member on the buy 2 get 1 free deal. They arrived the next day. He didn't like two of them so I contacted The Bridge and they were happy for me to return them for an exchange. Absolutely delighted with the customer service, the new straps also arrived the day after they received the returned ones!! I can highly recommend this company to anyone who wants good products and the best customer service I've ever experienced!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

I’ve now bought 3 straps for my Apple…

I’ve now bought 3 straps for my Apple Ultra 2. I have to say what a pleasure it was to buy from The Bridge, lightening delivery service, fantastic customer service, and the quality of the straps are just fantastic, far better than the original Apple straps.⭐️⭐️⭐️⭐️⭐️

11 August 2025
Unprompted review
Rated 1 out of 5 stars

International shipping returns is paid by customer!!

Item was too big. Returns are paid by the customer which is international. It doesn’t make financial sense to return. Shame on them!

28 July 2025
Unprompted review
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Hi GC, so sorry that you have not been happy with the experience with us. All feedback is massively appreciated. I totally understand where you are coming from. On one hand, we would love to provide free returns for everyone but on the other hand, it can be quite tricky for a small business to fund a lot of returns. We try to publish all the accurate measurements for fitting on site for customers to make the best informed decision. It's an area of the business we are carefully looking into at the moment. I think this is a perfect case of where we could improve. I'd like to personally see if I can make this up to you, so I have requested a few more details via Trustpilot. Hope to hear from you soon.

Oliver
The Bridge Watches

Rated 5 out of 5 stars

Super band

Super band, super company. Had an issue that they satisfied quickly. Would most definitely recommend the company and their products.

1 July 2025
Unprompted review

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