The Branded Company Reviews 

179
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the outstanding professionalism and dedication of the team. Customers consistently praise the exceptional product quality, noting that promotional items arrive promptly and exceed expectations in every possible way. People also emphasize the incredibly fast response times and the exceptionally helpful support provided during every single interaction. Though some people experienced occasional delivery hiccups or minor communication issues, staff members quickly rectified them to ensure complete customer satisfaction. Overall, consumers remain extremely satisfied with the wide range of customizable items, reliable service, and ongoing professional dedication.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising various team members for their helpful... See more

Product

Reviewers mention high satisfaction with the product, frequently praising the large range of merchandise and... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional support and guidance... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with items like mugs, tokens, and... See more

Response time

Clients share positive opinions on response time, frequently praising the remarkably quick answers to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given. Most importantly, they did what they said, delivered the goods on time, and the quality is... See more

Company replied

Rated 5 out of 5 stars

Nothing short of exceptional! The Branded Company always make the impossible feel easy. I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always fl... See more

Company replied

Rated 5 out of 5 stars

It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incred... See more

Company replied

Rated 5 out of 5 stars

Another positive experience with The Branded Company. We know that Sam Lane will always reply and quote us with speed. We often have timeframes that are tight and Sam does his level best to meet these... See more

Company replied


Company details

  1. Promotional Products Supplier
  2. also in
  3. Promotional Item Store

Written by the company

At The Branded Company, we believe that every brand has a story—and we specialise in bringing that story to life through quality promotional merchandise, branded clothing and corporate gifts. Based in Leicester, we serve clients across the United Kingdom, offering an extensive product range that spans everything from custom‑printed apparel and workwear to bespoke bags, drinkware and eco‑friendly giveaway items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(179)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another excellent experience working…

Another excellent experience working with Sam.

15 January 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your great feedback. We’re delighted to hear you had another excellent experience working with Sam — I’ll be sure to pass this on to him. We really appreciate your continued support.

Rated 5 out of 5 stars

As vice chair of a parent carer forum…

As vice chair of a parent carer forum branded merchandise is important to us. Amar at the branded company was a huge help, polite and helpful, keeping me updated constantly with my requests.

12 January 2026
Unprompted review
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Reply from The Branded Company

Thank you for taking the time to share your feedback. We’re really pleased to hear that Amar was helpful, polite, and kept you well informed throughout the process. We understand how important branded merchandise is for parent carer forums, and we’re glad we could support you. I’ll be sure to pass your kind comments on to Amar.

Rated 5 out of 5 stars

Attentive service from Amar.

Attentive service from Amar.

Thank you

14 January 2026
Unprompted review
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Reply from The Branded Company

Thank you for your feedback. We’re pleased to hear you received attentive service from Amar — I’ll be sure to pass this on to him.

Rated 5 out of 5 stars

Excellent customer Service

I had an excellent experience from start to finish. The customer service from Amar was outstanding—very friendly, approachable, and efficient in handling my queries. Communication was clear and timely, which made the process smooth and stress-free.
The product arrived exactly on schedule, well-packaged, and in perfect condition. The quality exceeded my expectations, and everything worked as described. It’s clear that attention to detail and customer satisfaction are priorities for this company.
Overall, I’m extremely pleased with both the service and the product. I would highly recommend them to anyone looking for reliability, quality, and great customer care.

14 January 2026
Unprompted review
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Reply from The Branded Company

Thank you for your fantastic feedback! We’re delighted Amar provided such friendly and efficient service, and that your order arrived on time and in perfect condition. We really appreciate your recommendation and are thrilled you’re happy with both the service and product.

Rated 5 out of 5 stars

Great helpful service

Great helpful service, fabulous product. Delivered ahead of schedule. Very Happy :)

12 January 2026
Unprompted review
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Reply from The Branded Company

Thank you for your kind feedback! We’re delighted you found our service helpful and that your product arrived ahead of schedule. We’re thrilled you’re very happy with everything!

Rated 5 out of 5 stars

Customer service at its very best!

Wow! This was customer service at it's very best! I made an enquiry on Monday and by Friday, I had 60 very cute Max The Monkey with printed T-shirts. Amar was amazing and answered every email very quickly and efficiently meaning that my order arrived in record time. Max is perfect, exactly what we wanted as a memento for the cast members of our theatre group. Will definitely use this company again. Thank you Amar!

5 January 2026
Unprompted review
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Reply from The Branded Company

Thank you for your fantastic feedback! We’re thrilled Amar could provide such quick and efficient service, and that Max the Monkey was exactly what you wanted. We really appreciate your support and look forward to working with you again!

Rated 5 out of 5 stars

Fast, quality service

Amar was great at ensuring our order was delivered on time (a day earlier which was a bonus!). Friendly and quick to respond to emails and queries.

Product quality seems great, haven't used the products yet but very pleased so far.

Good range of products to choose from.

7 January 2026
Unprompted review
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Reply from The Branded Company

Thank you for your feedback! We’re delighted Amar could provide friendly, fast service and that your order arrived ahead of schedule. We’re glad you’re happy with the products so far and appreciate your kind comments!

Rated 5 out of 5 stars

Attention to detail makes all the difference

We have worked with Sam Lane of the Branded Company over several years and always found him to be extremely professional and helpful. Sam is always pleasant and polite and has gone above and beyond to provide the best products, often to our demandingly high specifications. I often happily recommend the Branded Company to fellow business people.

12 December 2025
Unprompted review
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Reply from The Branded Company

Thank you for your fantastic review! We’re thrilled to hear that Sam and the team at The Branded Company have consistently met your high expectations. We truly value your continued trust and appreciate the recommendation to others. Looking forward to working with you again!

Rated 5 out of 5 stars

Another positive experience with The…

Another positive experience with The Branded Company. We know that Sam Lane will always reply and quote us with speed. We often have timeframes that are tight and Sam does his level best to meet these for us and will work with us to achieve difficult deadlines.

10 December 2025
Unprompted review
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Reply from The Branded Company

Thank you for the great review! We're pleased to hear that Sam has been able to meet your tight deadlines and provide quick, reliable service. We value your continued trust and look forward to supporting your future projects!

Rated 5 out of 5 stars

A great experience dealing with Lou

A great experience dealing with Lou. The whole process was effortless on my part and couldn’t have been happier with our final product

8 December 2025
Unprompted review
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Reply from The Branded Company

Thank you for your wonderful feedback! We're so glad to hear that Lou made the process effortless and that you're happy with the final product. We look forward to working with you again!

Rated 5 out of 5 stars

Great products and any minor problems…

Great products and any minor problems we've had have been rectified immediately. Lou is always quick to respond with products and quotes, making it very easy.

4 December 2025
Unprompted review
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Reply from The Branded Company

Thank you for your feedback! We're glad to hear that Lou has been quick to address any issues and make the process easy for you. We’re thrilled you're happy with the products and look forward to continuing our partnership!

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Lennon at The Branded Company. He turned around our request for little branded badges in no time and the filmmakers loved them. Will definitely return to this company and use them again.

13 November 2025
Unprompted review
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Reply from The Branded Company

Thank you for your fantastic review! We're thrilled to hear that Lennon delivered your branded badges quickly and that the filmmakers loved them. We look forward to working with you again soon!

Rated 4 out of 5 stars

Very good service

Very good service, good communication would highly recommend

5 November 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for the positive feedback! We’re glad to hear you had a great experience with our service and communication. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Great Experience!

We had a great experience ordering from The Branded Company with Lou - we had quite a tight turnaround to get the badges we ordered in for an event, and Lou was so helpful and accommodating. The badges arrived with time to spare and looked fantastic!

2 December 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your wonderful review! We're thrilled Lou could accommodate your tight deadline and ensure the badges arrived on time and looking fantastic. We look forward to working with you again soon!

Rated 4 out of 5 stars

Thank you Sam L !

Thank you Sam L for helping me choose the best chargers for what we needed! They look great and you were so helpful!

1 December 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your kind words! We're glad Sam could help you find the perfect chargers and that you're happy with how they turned out. We look forward to helping you again soon!

Rated 5 out of 5 stars

The Branded Company came to the rescue…

The Branded Company came to the rescue when an event organiser lost our swag. They pulled out all the stops and got quality branded items printed and delivered to the venue in less the 24 hours from order to delivery!

28 November 2025
The Branded Company logo

Reply from The Branded Company

Thank you for your amazing feedback! We're thrilled we could step in and deliver your branded items on time, especially under such a tight deadline. It’s always a pleasure to help out in a pinch!

Rated 5 out of 5 stars

Nothing short of exceptional

Nothing short of exceptional! The Branded Company always make the impossible feel easy.

I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always flawless. Nothing is ever too much for them; even when I needed custom boxing gloves made, they handled it without hesitation.

Muzi’s “nothing is impossible” attitude sets them apart. They consistently go above and beyond, delivering premium products with genuine, old-school customer service. The kind where they actually care, solve problems quickly, and go the extra mile every single time.

If you want reliability, creativity, and craftsmanship all in one place, this is the merch company you can trust. Highly recommend!

17 November 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you so much for your incredible review! We're thrilled to hear that Muzi and the team have consistently exceeded your expectations. It’s our goal to make the impossible feel easy and deliver premium products with the best customer service. We truly appreciate your trust and recommendation, and we look forward to continuing to support your creative needs!

Rated 5 out of 5 stars

We have used The Branded Company for…

We have used The Branded Company for the past two years for our corporate Christmas gifts.
On Both occasions we have received a 5 star worthy service, communication from Lennon throughout the design process to ordering has been fantastic and the quality of the product ordered has been brilliant.

24 November 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your wonderful review! We’re so glad to hear that Lennon provided excellent service and that you were happy with both the process and the quality of the products. We look forward to working with you again next year!

Rated 5 out of 5 stars

Superb Support for Our International Day of Elimination of Violence Against Women Campaign

I recently worked with The Branded Company to create a range of branded products for my charity, which supports victims of domestic abuse, and I couldn’t be more impressed with the service. A special thank you to Sam Lane, the Sales Director, who went above and beyond from start to finish.

Sam took the time to really understand our mission and helped us design meaningful, high-quality items that perfectly reflected our message. These products were used at our pop-up stall during the 16 Days of Activism, coinciding with the International Day for the Elimination of Violence Against Women and Girls, and the response from the community was incredible.

Professional, efficient, and genuinely supportive — I can’t recommend The Branded Company and Sam Lane highly enough. We’ll definitely be returning for future projects!

25 November 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you so much for your kind words and for choosing us for such an important cause. We’re thrilled to hear that Sam was able to help bring your mission to life with meaningful, high-quality products. It’s wonderful to know that the community responded so positively to the items during the 16 Days of Activism. We look forward to supporting your future projects and continuing to work together!

Rated 5 out of 5 stars

A great company!

Always first class service from this company. Sam Lane in particular goes above and beyond to help with last minute orders and changes. Highly recommend!

20 November 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your fantastic review! We're thrilled to hear that Sam has been able to assist with last-minute orders and provide first-class service. We truly appreciate your recommendation and look forward to working with you again soon!

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