The Bong Shop Reviews 

2,755
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Cheap, fast shipping, safely packed and product exceeded my expectations. Order arrived 3 days after purchase and thats with the standard shipping so quick even with the covid delays going on! Amazing... See more

Rated 1 out of 5 stars

criminals that double charged then refused return money then made lie pilot take review down for being defamatory when was not trust pilot are criminals who hide proper reviews dont use them!! remo... See more

Rated 1 out of 5 stars

When my order arrived it was completely smashed in the box. It had not been correctly wrapped and I recorded myself opening it and took pictures as evidence, tried multiple times to get in contact via... See more

Rated 5 out of 5 stars

Purchased a $400 dry herb vaporiser from TBS, they were willing to price match another advertised price as I preferred to shop with them. 1-2 weeks after receiving the vape, i noticed the mouthpiece... See more

Company details

  1. Food, Beverages & Tobacco

Written by the company

Off Ya Tree presents The Bong Shop. Buy online, choose from Australia's biggest selection of bongs, pipes, papers, vaporizers, hookahs & accessories. The best brands including Waterfall, Pax, Tasty Puff, Elements, Volcano, Da Vinci, Piecemaker and Raw....


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(2,755)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tried ringing

Tried ringing multiple times, calling other numbers (off ya tree) etc to see if they could help and couldn't, ended up ordering from another website after hearing nothing for a week, shame because you have good products, just no customer support/service

1 March 2021
Rated 2 out of 5 stars

Cool stuff, crap service

Website is nice and heaps of products but I put an order in over a month ago and called up every day for 2 weeks to pay over the phone and nobody answered.

26 February 2021
Rated 1 out of 5 stars

Bong second chamber glass broken

I really love the bong, it worked so well and really clean hits. However when I was cleaning the d stem and scrubbing around, the second chamber glass inside the bong snapped and it cannot be removed or fixed. Im really dissatisfied with the product because of this. I was not rough with it and hoped it would be able to work for longer than a week but it’s been in this condition since.
I would like for it to be fixed or replaced if possible. What can you or I do about this ?

26 February 2021
Rated 1 out of 5 stars

Whoever packed my bong should be sacked…

Whoever packed my bong should be sacked it arrived un a huge box way to big with bits ov ripped up cardboard for protection it was only wrapped i a plastic bag and that's it ..buy the time I finally got it ov course it was broken..

26 February 2021
The Bong Shop logo

Reply from The Bong Shop

Hey Elizabeth!
Oh no this doesn't sound good at all!
This sounds like it should be covered by our breakages policy. Could you email us at Info@thebongshop.com.au? We'd like to look into this for you!

Rated 5 out of 5 stars

Timely, and intact

Purchased my item, arrived shortly thereafter completely intact, and the process was pretty painless

Easy, would buy again

26 February 2021
Rated 1 out of 5 stars

My bong literally arrived with a crack…

My bong literally arrived with a crack in the bottom 💀💀😭 the water leaked straight out, it was literally 15cm tall, said 20cm on the ad... pretty disappointed not gonna lie

26 February 2021
The Bong Shop logo

Reply from The Bong Shop

Hi Connor!

Oh no! I am sorry to hear this. Can you email us at info@thebongshop.com.au? We'd like to investigate this and the broken item should be covered by our breakages policy.

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