The Blind Factory Leeds Reviews 

81
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Recent heatwaves forced me to get both Velux blinds for my skylights and venetian blinds for my windows. Neil came out initially to measure up and subsequently to install them. I also visited their w... See more

Company replied

Rated 5 out of 5 stars

Ordered 6 wooded blinds form the Blind Factory Leeds (supply only), they look fantastic. Excellent service and advice. There is a huge range to choose from and staff were very helpful. I shopped aro... See more

Rated 5 out of 5 stars

We have just had a large bay window and 3 bathroom/cloakroom windows fitted with INTU venetian blinds. Neil came out to measure and fitted them a couple of week later. Unfortunately one of the blind... See more

Company replied

Rated 5 out of 5 stars

This is now the third or fourth time we have done business with The Blind Factory. We have been extremely happy with the choice, quality of the blinds, neatness of fitting and speed of delivery every... See more

Company details

  1. Window Treatment Store
  2. also in
  3. Blinds Shop

Information provided by various external sources

A true family run business, Blind Factory is a leading manufacturer, supplier and installer of hand made, made-to-measure window blinds to suit all window types. From single window installations through to major corporate building or office refits, we can manufacture, supply and fit Vertical, Venetian, Roller and Roman blinds direct from our factory in the heart of Leeds. We can also supply Velux roof blinds and the increasingly popular Perfect Fit & Motorised blinds for an all round service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

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4.9

All reviews

(81)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

First class service, ordered blinds for a bedroom. Neil came to measure the windows excellent advice Even looked at a broken blind and repaired it straight away.
Fitted blinds looked amazing. Very professional service will not hesitate to use again

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Wooden blind repair

I’ve just had my 10 year old wooden slat blinds re strung by Neil. I cannot thank Emma and Neil enough for such a wonderful job. My blinds are like brand new. Not expensive at all and saved from landfill - fabulous job and would highly recommend them.

18 January 2022
Unprompted review
Rated 5 out of 5 stars

100 percent satisfied

The service I received from The blind factory was second to none.

Emma and Neil was nothing but professional. 5 star service

I am so happy with my blinds which was done over a month ago.

28 December 2021
Unprompted review
Rated 5 out of 5 stars

A difficult job

A difficult job, matching the colour of different blinds from different manufacturers. The result is first class, and the job was completed punctually and courteously. Many thanks.

18 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We had the pleasure of working with Neil and Emma for the selection and fitting of bespoke roller blinds for our bedroom. Attention to detail is second to none, all delivered with a professional and friendly service. As we continue our house renovation this will not be the only time we call on their services. Support local business and get your blinds from The Blind Factory Leeds.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service. Neil & Emma were very helpful and professional throughout. The choosing of the blinds was easy and Emma knew exactly what we were looking for and then the organising and fitting of the blinds was seamless!

Would recommend!

12 August 2021
Unprompted review
Rated 5 out of 5 stars

This family firm is competent, efficient, helpful and very friendly

This family firm was a delight to deal with, friendly, efficient, competent and they did exactly what they said they would do.
Great blinds, well installed. They do a huge range of things so there is something for everyone. They did a complicated fitting with no fuss and it all looks great.
I recommend this company very highly.

27 July 2021
Unprompted review
Rated 5 out of 5 stars

Blackout Blinds for the Summer

We have just moved into our flat, with windows on two sides of the lounge. We contacted The Blind Factory and Neil measured up the 9 blinds for the lounge and two bedrooms. He advised us on the best choice of fabric and colour. A few weeks later, Neil returned and fitted the blinds quickly and professionally. They look great and do exactly what they need to do. An excellent experience from start to finish. I would certainly recommend The Blind Factory, Leeds.

25 June 2021
Unprompted review
Rated 5 out of 5 stars

Absolutley top notch

Absolutley top notch. Stress and hassle free. Every step just really easy and how it should be. Had a couple of blinds measured and fitted. Couldn't have been more professional, approachable and helpful. Would use again and highly recommend. Thanks for the great job - Paul.

18 June 2021
Unprompted review
Rated 5 out of 5 stars

First Class

From the professional advice to the measure up and the final fitting, The Blind Factory really do provide a first class service.

It's so nice when you see 'family run business' on a website, that this is delivered in reality. Lovely people who can't do enough to help. Great communication to keep you up to date and a very professional fitting service.

We've had blinds fitted in the living room and will be returning for more in the kitchen. Can't recommend enough.

Paula & Ash

21 May 2021
Unprompted review
Rated 5 out of 5 stars

we love the new blinds …

just had the blinds fitted that we ordered a couple of weeks ago.
I cannot tell you how pleased we are with the service we have had from the Blind factory. from the first meeting with Neil, who came to measure up, to working with Emma around the appointments and paying the deposit.
fitting day was great, quick, clean and all tidied away. Neil fitted 2 blinds in under an hour.
i would reccomend this company to anyone looking to replace their existing blinds.
Dave

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Great knowledge and service

Just want to say thank you very much for the service. After using a previous company who had blinds hanging very poorly to my window frame and refusing to change them, The Leeds Blind Factory were great at providing ones that fitted perfectly. Neil was great on the installation, very friendly and talked through how to use the blinds correctly - Emma answered all my questions and provided great advice on the size of tape that would be most appropriate for my style of windows. I would highly recommend using this local business. Thank you both!

16 May 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience!!

I cannot recommend this company highly enough. From the first initial enquiry to the fitting they were totally professional. The quality of the blind is excellent and the price, well lets put it this way I thought there was a nought missing when I got the quote as we’ve used a different company in the past who were so much more expensive. Both Emma and Neil are polite and friendly. Neil came to do the measure up and fit during the Covid pandemic and he wore a face mask and sanitised his hands without being asked to do so. He also wore covers on his feet to protect our carpets from any dirt from outside. Totally totally professional. Will definitely use The Blind Factory Leeds again. Thank you

12 May 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Very disappointed with the poor customer service received from Emma. Having made an appointment three weeks ago, she rang us 30 minutes before our appointment time, to cancel as she was working from home today to wait in for a delivery and had only just looked in the diary and seen our appointment. Luckily we managed at very short notice to contact another company who did want our business and we were able to put in an order for new blinds for three large windows.

10 May 2021
Unprompted review
The Blind Factory Leeds logo

Reply from The Blind Factory Leeds

Hi Jo

Thank you for your review.

I'm sorry that your appointment had to be cancelled at the last minute, sadly this was one of those occurrences which couldn't have been helped; Emma had a delivery to take at home which was an eleventh hour arrangement and we were unable to arrange for anyone else to be home to receive it.
Emma called at the earliest available time (once the phone stopped ringing in) so that your time wasn't wasted by coming to the unit when she wasn't there.

I've listened to the recording of the call and I heard that you had rebooked for next Monday at 10am; whilst I can understand your frustration, I believed that you were happy to do this, as it was your suggestion for the date and time!

I do hope that you are happy with your chosen blinds and hope that we may be of assistance to you again in future, but I am sorry that we couldn't assist you on this occasion.

Best wishes

Neil

Rated 4 out of 5 stars

Highly recommend

Many thanks to Emma and co, you had previously done our blinds and had been recommended you through a friend. So glad we chose this company, great service and very Hubble people from start to finish. Never had any issues answering questions etc. Highly recommend them, great prices and genuinely lovely company. Thank you for the blinds, they compliment and go with our aesthetics for the rest of the house!

20 April 2021
Unprompted review
The Blind Factory Leeds logo

Reply from The Blind Factory Leeds

Thanks Lisa

Rated 5 out of 5 stars

Many thanks to Neil and Emma for doing…

Many thanks to Neil and Emma for doing a excellent job all through the ordering and fitting of our blinds fantastic job would recommend them to anyone
Thanks again Diane

6 January 2021
Unprompted review
The Blind Factory Leeds logo

Reply from The Blind Factory Leeds

Hi Diane

Many thanks for such a wonderful review and I am really pleased that you like your blinds and the service we offered. If you need us for anything else, you know where we are!

Best wishes for the future

Neil & Emma

Rated 5 out of 5 stars

Good quality and excellent customer service

From the moment we enquired about blinds for our conservatory Emma and Neil were great. Neil came to measure and explained the products available so clearly. They are beautiful and very easy to use considering they are motorised. Charles and Aneesa

20 November 2020
Unprompted review
The Blind Factory Leeds logo

Reply from The Blind Factory Leeds

Hi Aneesa & Charles

Many thanks for taking the time to leave us a review. I'm glad that your blinds are working well and that they are giving the required effect that you required and that you appreciated the service we gave.

Good luck with the Wedding plans, I'm sure it won't be long now.

Best wishes

Neil & Emma

Rated 5 out of 5 stars

Great local company with excellent service

I have bought many blinds from Neil over the years and the service and quality has been top notch. You pay for the great advice, knowledge and expert installation. Thanks for another great experience, we are delighted with the venetians supplied and installed today.

19 November 2020
Unprompted review
The Blind Factory Leeds logo

Reply from The Blind Factory Leeds

Hi Will

Many thanks for the glowing review. I must admit the blinds looked great in those tall windows, with the tapes adding to the aspect of giving greater height.

Many thanks again to you all.

Best wishes

Neil

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