Unsolicited mail and membership of 1 year which was not authorised by my mother, which appears to end 25 June 2025. Noted by bank last year a transaction that was not authorised and subsequently cance... See more
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My 91 year mother with early dementia has never signed up with BIG SAVINGS CLUB, and they somehow tried taking £109 from my mums bank card last week. And they set up auto payments. The bank fraud te... See more
Company replied
Yet another company who work with credit brokers to sign hapless, often desperate customers up unawares, very similar to Savultra. TheSavingClub- I have a question. How are you a saving club when... See more
Company replied
I only put these stars as I haven’t actually dealt with this company. People are getting mixed up with this company to a similar one. I had £29.95 taken out of my account for no reason. I have manag... See more
Company replied
Contact info
The Rocket Marketing Group The Big Savings Club PO Box 5141 , BN50 9SZ, Brighton, United Kingdom
- 01273 668849
- enquiries@thebigsavingsclub.com
- thebigsavingsclub.com
1.4
Bad
91 reviews
Hasn’t replied to negative reviews
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Unsolicited mail and membership of 1…
Unsolicited mail and membership of 1 year which was not authorised by my mother, which appears to end 25 June 2025. Noted by bank last year a transaction that was not authorised and subsequently cancelled.
16 June 2025
Unprompted review
Why are you trying to take out my bank …
Why are you trying to take out my bank £99.98 you are not getting it scammer
3 April 2025
Unprompted review
Reply from The Big Savings Club
Hi Timothy, If there has been a charge you wish to discuss, we’re always happy to help. As per the initial agreement, we write at least 21 days prior to any charge and have a refund policy on all membership charges. Beyond this point, all charges would be subject to review. Please get in touch at enquiries@thebigsavingsclub.com to discuss this further.
Just a another Indian scam doing the…
Just a another Indian scam doing the rounds! Just spoke to Lauren aka susmita...Awful people!
8 October 2024
Unprompted review
Reply from The Big Savings Club
Hi John,
We are a company based entirely in Brighton, England not in India. We also do not have anyone who works here with either of those names. If you have a specific query or require assistance please reach out to our customer support at 01273668849 or at enquiries@thebigsavingsclub.com
My dad has just recieved a pack…
My dad has just recieved a pack throughthe post witb a membership card,will be getting charged and how much per month?
20 June 2024
Unprompted review
Reply from The Big Savings Club
Hi there,
Our Big Savings Club is free during a trial or as an annual member this is a yearly fee.
So that we can look into your fathers account, we kindly request that you email in to us with his details at: enquiries@thebigsavingsclub.com
Disgusting company
This company needs shutting down, it is diabolical, its disgusting how you prey on elderly people. They've been taking money from my mums account since 2014, dread to think how much she's lost. Luckily the bank flagged a payment which brought it to our attention. The thing is we dont even know how my mums got on their system. You should be ashamed of yourselves.
2 May 2024
Unprompted review
Reply from The Big Savings Club
Hello Debbie,
We are sorry to hear that you feel this way.
As discussed with yourself already, following an investigation into the account it was established that this membership was set up with the consent of your mother following a purchase made on the Easylife orderline.
We can assure you that any charges applied and associated with our memberships do require permission to confirm understanding and verbal agreement through a password.
If you would like to get back in touch please contact us at enquiries@thebigsavingsclub.com
Updated review
They Hang up when you try to cancel. The online site refuses to let you register to manage your account.
UPDATE:
After initial frustration, I managed to cancel by phone, and was actually dealt with in a polite and professional manner.
30 April 2024
Unprompted review
Reply from The Big Savings Club
Hi Gavin,
We are sorry to hear that this has been your experience as it certainly does not reflect the level of customer service we aim to provide.
Unfortunately you would not be able to cancel your membership through our website but we would be happy to do so over the phone or email.
We would like to look into this matter further for you, please contact us at enquiries@thebigsavingsclub.com or call us on 01273 668849 between 9-5:30 Monday to Friday so that we can assist you.
No Big Saving at All!
Like most of the reviews here I’ve just been through my 76 year old mothers. This company have taken £174.00 from her account - she is very vulnerable. This is of no use to her and probably not even aware of the money being taken - I will be taking action to get her money back. Absolute disgrace!!
8 April 2024
Unprompted review
Reply from The Big Savings Club
Hi Matthew,
We can assure you that any charges applied and associated with our memberships do require permission to confirm understanding and agreement when the member calls our order line. It is definitely not our intention to offer the membership club to vulnerable individuals.
We would like to look into this matter further for you, please email into enquiries@thebigsavingsclub.com so that we can assist you.
Why is this company still open and…
Why is this company still open and fleecing old people. My mother has been charged £90 and she didn't give her card details. Why are the police not involved. ?
Thieves
18 April 2024
Unprompted review
Reply from The Big Savings Club
Hi Anthony,
We are very sorry to hear that you feel this way.
Any membership charges incurred will be taken from the original billing source used when purchasing a product on the order line. The Individual would need to call up and provide their own banking information and provide a password to join.
If you feel that something has gone wrong please email in to enquiries@thebigsavingsclub.com so that we can investigate this for you.
Shame on you!
My elderly mother has been charged for a membership she never took out, just like all these other people. There’s no way she gave out her bank details. She wouldn’t know them! Scam artists. Shame on you.
5 April 2024
Unprompted review
Reply from The Big Savings Club
Hi Joanne,
We're sorry to hear that you feel this way.
We can assure you that any charges applied and associated with our memberships do require permission to confirm understanding and agreement. The member would also have to provide their own card details over the phone when ordering from the shopping channel for banking information to be passed to us upon their verbal agreement.
If something has gone wrong, we’d be keen to investigate and try and assist, please get in touch via enquiries@thebigsavingsclub.com
Yep all totally legit..?
Yep all totally legit... until your customer is an 88 year old lady trying her best to avoid scams and gotyas.
Totally unaware of her membership and the direct debit.
Would be interesting to know the age profile of this company's customers. I think I know the answer and they should ask themselves why is this the case and do they care about it...?
She won't be taking her European holiday benefit..or any of the other "benefits" apart from perhaps a £10 Sainsbury's voucher.
Membership cancelled. The company should proactively contact elderly customers annually to check there really is a benefit for them and they want to continue membership before they "take" their money...again and again. Not all will be capable of helping themselves.
2 April 2024
Unprompted review
Reply from The Big Savings Club
Hi Andy,
We are sorry to hear that this has been your experience.
We can assure you that any charges applied and associated with our memberships do require permission to confirm understanding and verbal agreement through a password.
In full transparency we always ensure that a written notice is sent 3 weeks in advance of any charges so that the member is made continuously aware of any upcoming debits on their account.
If something has gone wrong, we’d be keen to investigate and try and assist, please get in touch via enquiries@thebigsavingsclub.com
Absolutely terrible scammers
Absolutely terrible scammers. My mother has had 3 payments of £99.98,taken from her bank each year and we have just found out. She hasn't signed up for anything and after 2 phone calls this week to request her money back they pretend there is no account for her set up. Terrible customer service!!!!
22 March 2024
Unprompted review
Reply from The Big Savings Club
Hi there, Sorry to hear this has been your experience.
We can assure you that any charges applied and associated with our memberships do require permission to confirm understanding and agreement.
If something has gone wrong, we’d be keen to investigate and try and assist, please get in touch via enquiries@thebigsavingsclub.com
Scam - Fraud confirmed by bank
The big savings club tried to take £110 from my uncle's bank. Thankfully they alerted him to the activity being fraudulent.
Whether its a scammer using the Service user number of The big savings club or then directly. Avoid at all costs.
29 February 2024
Unprompted review
Reply from The Big Savings Club
Hi there Alfie,
Sorry to hear this has been your uncle's experience.
We can assure you that any charges applied and associated with our memberships do require permission to confirm understanding and agreement.
If something has gone wrong, we’d be keen to investigate and try and assist, please get in touch via enquiries@thebigsavingsclub.com
My 91 year mother with early dementia…
My 91 year mother with early dementia has never signed up with BIG SAVINGS CLUB, and they somehow tried taking £109 from my mums bank card last week. And they set up auto payments. The bank fraud team told me they cancelled my mother's card and stopped BIG SAVINGS CLUB from withdrawing the money. This company needs closing down. BBC watchdog to investigate.
It's disgusting that this is happening especially our elders.
Shame on you BIG SAVINGS CLUB.
24 February 2024
Unprompted review
Reply from The Big Savings Club
Hi Dave,
We take claims of mis-sold memberships seriously, as transparency with our products and processes is a top priority of ours.
If at any point during this initial phone call it is deemed the member is in anyway vulnerable or unable to make an informed decision on the suability of the club, the membership would not have gone ahead. Unfortunately, this isn’t always immediately obvious over the phone.
Furthermore, if a claim is made that guidelines have not been followed, we will always to our best to investigate the matter.
Please do get in touch.
Please I was debited £29.95 for no…
Please I was debited £29.95 for no reason
23 February 2024
Unprompted review
Reply from The Big Savings Club
Hi there Victor,
We are sorry to hear that you have unwanted charges on your account.
However, here at the Big Savings Club £29.95 is not a charge we would debit for our membership. Any charges from ourselves would have 'The Big Savings Club' displayed on the reference. We have been confused a lot recently with a few different companies with similar/shortened names.
We kindly request that you please remove your review as it has nothing to do with our company.
This company have taken £29.99 out of…
This company have taken £29.99 out of my bank which is for my bill money! I want this back now!! I have never been with you or signed up to your company! Also looking at your previous replies to reviews you’ve said that people have been confused with another company. But when you go onto your website it says that premium is £29.99, how conveniently! I will be taking this to the frauds team at my bank
9 February 2024
Unprompted review
Reply from The Big Savings Club
Hi there,
We're sorry to hear this has been your experience, however, here at the Big Savings Club £29.99 is not a charge we would debit for our membership.
As you have mentioned, we have been confused a lot recently with a few different companies with similar names. Could we please ask what website you have visited? Ours is https://thebigsavingsclub.com/ and makes no mention to £29.99.
We request that you please remove your review as it has nothing to do with our company.
Thiefs
Received a phone call from the bank stating a block was put on my card due to suspicious behaviour and this company I’ve never heard of were trying to take £29.99 from my account, I’ve now sent them an email to cancel a membership I never signed up for!
4 February 2024
Unprompted review
Reply from The Big Savings Club
Hi there,
We're sorry to hear this has been your experience, however, here at the Big Savings Club £29.99 is not a charge we would debit for our membership.
We have been confused a lot recently with a few different companies with similar names.
We request that you please remove your review as it has nothing to do with our company.
More of the same
More of the same, taking £24.98 from my elderly father’s account for something that not only he didn’t sign up for but cannot use. When ringing up they keep saying the will ring him back but no one ever does, we’ve just written this money off and cancelled the cards. Don’t know how these people sleep at night
15 January 2024
Unprompted review
Reply from The Big Savings Club
Hi there, Sorry to hear this has been your experience.
We can assure you that any charges applied and associated with our memberships do require permission to confirm understanding and agreement.
If something has gone wrong, we’d be keen to investigate and try and assist, please get in touch via enquiries@thebigsavingsclub.com
Hi why you had take my money out from…
Hi why you had take my money out from my account £29
And how I get money back and had try to take my money before as well
That is bad
2 February 2024
Unprompted review
Reply from The Big Savings Club
Hi there,
We're sorry to hear this has been your experience, however, here at the Big Savings Club £29 is not a charge we would debit for our membership.
We have been confused a lot recently with a few different companies with similar names.
We request that you please remove your review as it has nothing to do with our company.
Unauthorized Deceptive Practices For Financial Gain
Original 1* Review
Unauthorized charges of 2 x £24.98 and 1x £44.99 was debited from my bank account with description ,"16 Jan £44.99 BIG SAVINGS CLUB 01273 668849 GB", causing authorised bills not to be paid. I never signed up to this company, have no idea who this company is until a random charge was illegally taken from my bank account. The absence of any agreement or recognition with this entity intensifies my repulsion at their blatant lack of integrity.
I would never agree to this charge in a million years so deceptive practices have been used to get my bank details. I have no idea who this company is, what they do or who they partner with.
Details have been gained by deception. I have visited their website trying to resolve the issue, used my email address to try login to their website, to which I was prompted with a message "Invalid username or email". The reason why, I never gave them my details, never agreed to pay them, never signed any contract. This breach of privacy and trust is not only unethical but showcases a severe deficiency in moral standards.
I contacted the company to try resolve the issue and get a refund, I was greeted with:
"From: enquiries (at) thebigsavingsclub (dot) com
Thank you for contacting us.
Please be assured that our Customer Support Team will always endeavour to respond as quickly as possible. Sometimes due to high volumes of mail we can receive from our Members, we kindly ask that you allow up to 2 working days for a response.
Your understanding is appreciated and we look forward to assisting you with your enquiry.
Customer Support
The Big Savings Club
www (dot) thebigsavingsclub (dot) com
01273 668 849".
As usual with these emotionally defective individuals, their swift ability to deduct funds sharply contrasts with their apparent sluggishness in addressing issues, perpetuating a disheartening pattern of unethical conduct.
Picture this, it has just been Christmas, funds are low, there's a cost of living crisis, energy prices, food prices etc are at a high, everyone is struggling to heat their home and eat in winter. And this companies deceptive practices put you into financial hardship, true story.
Updated 3* Review
Update: After making a one time purchase with Ideal World in November 2022 for a pair of boots, Ideal World unknowingly signed me up to The Big Savings Club which led to charges of 2 x £24.98 and 1x £44.99 unknown to myself. Who, have fully funded the money as a gesture of good will. So the deceptive practices come from The Big Savings Club buissness relationship with Ideal World.
In defence of the company, once I made them aware of the deception, they have righted the wrongs. It was an advisor called Kelsey Lee who showed a moral compass and rescued the negligent actions of colleagues past.
16 January 2024
Unprompted review
Reply from The Big Savings Club
Hi there Lee,
We’re sorry to hear you feel the service you received had been unsatisfactory in the first instance.
We take claims of mis-sold memberships seriously, as transparency with our products and processes is a top priority of ours. At time of initial agreement, the advisor should always cover any charges involved, the opt out policy and passing of details.
In this case it was established the post was being sent to an older address, as we’d not been notified of the change. However, it was great to speak with you today and resolve the matter.
THIEVES!!!!!
Total con artists I’ve had this before I’ve had to go through so many channels to get my money back but I was determined. I’m also going to trading standards one word for this company THIEVES under false pretences!!!!!!
7 January 2024
Unprompted review
Reply from The Big Savings Club
Hi there John, sorry to hear you feel this way.
We can assure you that any charges applied and associated with our memberships do require permission.
If something has gone wrong, we’d be keen to investigate and try and assist, please get in touch via enquiries@thebigsavingsclub.com
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