I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was mixed of good and bitter experience buying a flight ticket through best air fare. The day I bought the ticket I was misinformed by one of the sales team member named Rebecca. Very next day spok... See more
Company replied
I had a very positive experience booking my airline tickets, and Rebecca was extremely helpful throughout the process. She was professional, patient, and made everything clear and easy to understand.... See more
Company replied
Very cooperative staff Catrin deal with me today witch was good 👍 experience
Company replied
4.1
Great
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to say that Ayesha she's…
I would like to say that Ayesha she's great help and really took her time
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Thank you very much to Neha
Thank you very much to Neha. She was very kind and patient with us and we appreciate her service
Thank you
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Hazel put me at ease
Hazel put me at ease, explained what she was doing to help us have a stress free flight. Her team will call me tomorrow to check us in and sort our boarding passes. This was unexpected, and a very pleasant surprise. Excellent service by Hazel. Thank you. 🤩
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Ria was very kind and supportive to…
Ria was very kind and supportive to helping us with our tickets.
Thank you very much
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Thank you Emily for a prompt service.
Thank you Emily for a prompt service.
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was a great person she helped me…
Emily was a great person she helped me rlly fast with my tickets . Kind and respectful.
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Don't trust this company
Don't trust this company, they're scammers. I bought tickets twice through JetCost, and both times they stalled me and took my money. Don't believe them; they'll keep you waiting for two days to sell you a higher price, then call you two days later saying the tickets aren't available. They are fraudsters
14 July 2026
Unprompted review
Mr nio was fantastic help
13 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Good customer services but poor booking process
Good customer services. I have to be honest that the ticket booking is more expensive than what I expected because I had to pay more to upgrade to get the seats. So, I am not happy on this point.
12 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Agent Emily very helpful only problem…
Agent Emily very helpful only problem was late check-in didn’t allow me to get seats that I wanted.
11 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Paid reviews don't trust on them they…
Paid reviews don't trust on them they all are scammers
19 June 2026
Unprompted review
I would appreciate Rebbeca with the…
I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked empathy. And I decided to proceed with cancellation. Then Rebecca called me made the situation ease for all of us . I believe the management need to set Rebecca as a good example how she lets the reviews for their agency turn from negative to positive . She did her job brilliantly and went way further . I appreciate her willingness to make an effort . All the best Rebecca few people like her carry the reputation of the company on their shoulders . My refund was processed and I am hoping to receive my money soon
8 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Excellent customer service privided
Excellent customer service privided. Happy with the service 😊.
8 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The sevice is really good and quick and…
The sevice is really good and quick and one of the staff Zoya helped me with check in. Would recommend them.
7 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Thank you Elina for a helping me …
Thank you Elina for a helping me checking in. Keep it up Elina and have a wonderful week xx.
4 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Sana was very helpful and made our…
Sana was very helpful and made our check-in process smooth and easy. She was patient, polite, and professional throughout. Thank you for the excellent service!
4 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The company has price discrepancies
The company has price discrepancies, i.e. what it says on the website is different, but in reality the price is much higher, in my case it was 65% higher than the base price.
The crew helps with check-in but then quickly asks for my opinion on my satisfaction, which is a bit strange.
3 July 2026
Unprompted review
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