A huge thank you to the customer service team! They were extremely kind, professional, and efficient throughout the whole process. We had quite an intense email exchange, and they truly went abov... See more
Company replied
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You need to tell the user that the signature will be printed higher in the document. The user can then move it to the proper location. Another thing: I accidentally subscribed to your service becau... See more
Company replied
After (too many) emails back-and-forth, and rebuffing multiple sales attemps to get me to subscribe to a service I made clear I did not need, my account was credited. If not for the aforementioned, I... See more
Company replied
I was unaware that I had signed up to a monthly subscription as it was not at all clear However my money was refunded after contacting the customer service team
Company replied
4.3
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are scammers
They are scammers. I was charged more than £42 for a pdf conversion. They have all the tricks in the book to make sure they never refund you. They will dispute your claim with PayPal to prevent refund. They will also challenge the TrustPilot review to remove unfavourable reviews. They have another unclaimed review from TrustPilot called bestpdf.com which contain all the negative reviews. Here, they will challenge TrustPilot review claiming you are not a customer so it could be taken offline. I have been refused refund despite several emails and claims.
They have legitimised their scamming through dispute and challenges.
21 June 2026
Unprompted review
Reply from Thebestpdf
Dear Aduragbemi,
Thank you for sharing your feedback. We understand your concerns and take all matters related to customer experience seriously. While we cannot discuss specific details here, we assure you that your input is important to us.
We've assigned a dedicated case number for your request: TP-200079. Please contact us directly at social@thebestpdf.com, including your case number in the subject line, so our team can review and address your concern promptly.
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your kind words and for sharing your positive experience with TheBestPDF. We're glad to hear you find it a good opportunity and appreciate the site.
We look forward to continuing to support your needs!
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your kind words! We're glad to hear you're enjoying TheBestPDF and finding it valuable.
We appreciate your support and look forward to serving you further.
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your kind words! We're so pleased to hear that our customer service team was able to assist you promptly within 5 minutes.
We appreciate your support and look forward to serving you again in the future.
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your kind words and positive review. We're glad to hear that you're satisfied and appreciate your mention of our quick replies.
We look forward to continuing to meet your expectations!
Reply from Thebestpdf
Dear Valued Customer,
We understand this situation was frustrating for you. It seems there was some confusion regarding the automatic payment process for TheBestPDF. We’d like to assist you further and address your concerns directly.
Please email us at social@thebestpdf.com so we can look into this for you.
Best regards,
TheBestPDF Team
Worst Experience
Worst Experience. They are deceiving people with a free tool under the hood, but in the end, you have to pay.
18 July 2026
Unprompted review
Reply from Thebestpdf
Dear Diago,
We're sorry to hear your experience didn't meet your expectations. We understand your concerns about the cost after using the free tool and appreciate you bringing this to our attention.
Please reach out to us at social@thebestpdf.com so we can assist you further with your refund request.
Best regards,
TheBestPDF Team
No back and fourth just actioned my…
No back and fourth just actioned my request and refund submitted, thanks :)
16 July 2026
Reply from Thebestpdf
Dear Anna,
Thank you for your kind words! We're so pleased to hear that your request was handled quickly and efficiently without any hassle.
If you ever need further assistance, we're here for you.
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your positive feedback! We're glad to know you're enjoying TheBestPDF.
We appreciate your support and look forward to serving you again.
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your kind review! We're delighted to hear that TheBestPDF is supporting your work in the printing industry.
We appreciate your trust and look forward to continuing to serve your needs.
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your kind words and for highlighting the quick response time. We're glad to know that TheBestPDF has met your expectations efficiently.
We appreciate your support and look forward to serving you again!
Reply from Thebestpdf
Dear Valued Customer,
Thank you for sharing your feedback! We're glad to hear you found our service to be good and appreciate your honest input about pricing.
We hope TheBestPDF continues to meet your needs effectively.
Reply from Thebestpdf
Dear Valued Customer,
Thank you for sharing your feedback with us. We understand your concern about the product's support for the Nepali language.
Currently, the documented supported languages for the platform do not include Nepali. We appreciate your input, as it helps us identify areas for improvement. Please feel free to reach out to us at social@thebestpdf.com for further assistance or to share additional suggestions.
Best regards,
TheBestPDF Team
Very efficient service
Very efficient service. Accomended my request quickly without hassle. Impressive.
1 July 2026
Reply from Thebestpdf
Dear Kelly,
Thank you for your kind words! We're so pleased to hear that TheBestPDF was able to accommodate your request quickly and efficiently, just as you needed.
We appreciate your support and look forward to serving you again.
Very professional smart and sufficient
Very professional smart and sufficient
I loved how quick he is and how he came up with a good solution and offer for both of us
I really commend him and wish all customer service representatives to be like him
18 July 2026
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your kind words and glowing review. We're thrilled to hear that you appreciated the professionalism and efficiency of our service, as well as the quick and effective solution provided.
We truly value your commendation and will continue striving to deliver excellent experiences.
Reply from Thebestpdf
Dear Valued Customer,
Thank you for your kind words! We're so glad to hear that you find TheBestPDF easy to use.
We appreciate your support and look forward to serving you again.
Reply from Thebestpdf
Dear Jacobi,
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the quick response!
We hope TheBestPDF continues to meet your needs efficiently. Have a wonderful day!
The person was too helpful who handled…
The person was too helpful who handled my complaint at first.
17 July 2026
Reply from Thebestpdf
Dear Valued Customer,
Thank you for sharing your positive experience with us. We're so glad to hear that the person who assisted you was able to handle your concern so helpfully.
We appreciate your kind words and look forward to serving you again in the future.
Genuine understanding and professionalism
The company actually listened to my needs, and provided me with more options than I could’ve imagined, while still doing what I’ve requested.
17 July 2026
Reply from Thebestpdf
Dear Eva,
Thank you for your kind words and for sharing your experience with TheBestPDF. We're so glad to hear that our team truly understood your needs and provided a variety of options while staying true to your requests.
We appreciate your trust and look forward to assisting you again in the future!
I couldn’t do what I wanted to
17 July 2026
Reply from Thebestpdf
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you couldn't achieve what you intended with TheBestPDF.
If you have a specific feature or functionality in mind, we’d be happy to assist further. Based on the product's capabilities, it offers tools like editing PDFs, merging files, converting formats, and much more. For detailed assistance or to clarify any feature, please reach out to us at social@thebestpdf.com.
Best regards,
TheBestPDF Team
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