Best Call Center Reviews 16

I got an email from these people and I figure I give them a try. I used many answering services before and they were more than twice as much as The Best Call Center. The team is very attentive and they answer calls quickly. I highly recommend if you need a reliable answering service.

I worked with Best Call Center. They are extremely helpful and most importantly reliable. The staff is very friendly and professional. They provide excellent service and rapid response. I would recommend this service to everyone I know. Each phone call was handled with care.

Wow things are getting really expensive with answering services, I feel like they find ways to keep inflating costs which is crazy. Nope, not with The Best Call Center, they keep things as simple as possible, super cost effective, provide the best reports, and what they say you are paying for is what you are actually paying for. Plus they've got such a big team of bilingual agents, it's pretty amazing.

After having to replace my office staff due to covid and no one wanting to work in the office. The best call center was able to help me replace my receptionist and also my intake specialists. Thank you so much for keeping my doors open during the holidays !!!

I have used these guys for a while. The people that answer the phones are very friendly and easy to communicate with. I was also able to customize the call intake and reporting process. I will be with them as long as I keep working.

Had a pretty good experience here. I feel as if the staff was on top of there work and they did not leave me waiting. No hold time.

Excellent overall experience with Best Call Center. Professional, efficient and handled each call perfectly! Very high recommendation.

We have been using the Best Call Center for years and it’s made our 24 hour business manageable without having to add costing payroll and staff. They never miss a call and the agents are polite and professional. Highly recommend.

My law firm Michele Ferroni in Pasadena has been using the Best Call Center for 4 months now and by far the are the best out of all the companies I have used in the past 4 years. Here is what I like about the company and some honest negatives.

1) They always pickup my phone lines quickly. My last answering service took 3-5 minutes before they spoke with my clients.

2) They have a detailed dashboard and real time reporting. Also you can have your missed calls texted and emailed to you and your staff. Very awesome feature considering my staff can follow up quickly when I am meeting clients.

3) They speak Spanish.

4) Some of the best pricing available. I suspected I was being over charged from my last answering service company because my bill has been 30% less in terms of minute usage since I switched. No hidden fees like patch fees or hold fees. Straight forward billing only charges for minutes engaged with the answering service.

4) Customer service is amazing the team really goes above and beyond to help your business.

CONS

1) They don't offer complex intake services. Meaning they are more of a secretary and scheduler vs. a sales person on the phone to help close deals. They do offer this but it is a different service.

I had an excellent encounter with The Best Call Center. They delivered rapid response times, and their agents displayed exceptional friendliness. The cost of their answering service proved to be highly competitive. I wholeheartedly endorse them for anyone seeking a dependable answering service that won't break the bank.

I recently had the pleasure of engaging with The Best Call Center, and I must say, the experience was nothing short of extraordinary. From the moment I made my first call to the final interaction, their commitment to excellence shone through in every aspect of their service. Allow me to share the highlights of my remarkable experience.

The speed at which The Best Call Center operates is truly impressive. As a client, time is of the essence, and they seem to understand that perfectly. From the very first moment I dialed their number, I was greeted with an almost instantaneous response. No long wait times, no annoying hold music – just a swift connection to a friendly agent who was ready to assist me.

Speaking of friendliness, The Best Call Center truly lives up to its name in this regard. The warmth and cordiality exuded by their staff are unparalleled. Each representative I interacted with seemed genuinely eager to help, and their cheerful demeanor immediately put me at ease. It's quite remarkable how they manage to maintain such a positive atmosphere in a field notorious for its stressful interactions.

However, the true standout aspect of my experience was the flawless execution of their service. Not once did I encounter any technical glitches or misunderstandings. The representatives were not only courteous but also incredibly knowledgeable. They listened attentively to my queries and concern. It was evident that The Best Call Center places a high emphasis on training and expertise, ensuring that their team is well-equipped to handle a diverse range of client requirements.

What truly sets The Best Call Center apart is their unwavering dedication to customer satisfaction. At no point did I feel rushed or unimportant. Every interaction was treated with the utmost importance, leaving me with the feeling that my business truly mattered to them. This level of care and attention to detail is a rarity in today's fast-paced world and deserves the highest commendation.

In conclusion, my experience with The Best Call Center was beyond amazing. Their speed, friendliness, and flawless service left an indelible impression on me as a client. I can confidently say that they have set the gold standard for call center excellence. If you're seeking a partner who understands the value of your time, treats you like a cherished client, and consistently delivers impeccable service, look no further than The Best Call Center. They have earned my highest recommendation, and I eagerly anticipate future interactions with them.

Great Service & Great Price
Best call center is legitimately the best. They are always quick with their responses when you have an issue. They provide a great management tool that helps you track and understand your calls. The best part of it is the price.

I have used them for my law firm and they experience has been generally very good. They are best when it comes to answer times and the best price vs. other competitors. The only thing you have to be aware is they use agents from Colombia and Philippines which is okay but if you need only American speakers this may not fit you. Their English is great but a small accent may deter you. For our law firm it doesn't matter only people that complain are the ones you don't want as clients anyways.

Can't beat the service I get from them. My old answering service started taking up to 2 minutes to answer my calls so after losing out on too many potential clients I decided to start looking for a service with fast answer times. Found The Best Call Center and one of the first things they mentioned was their 12 second average answer times so gave them a shot and never looked back. They have bilingual agents which is a big help for me in San Diego and the pricing is unheard of so raving about them, their service and their agents wasn't even a question. Messages come in fast, calls get transferred seamlessly, and their dashboard has been integral for my team, we can communicate right there so every person on my staff knows exactly what's going on with each call. You can't make a better choice than The Best Call Center, they check all the boxes I know I was looking for and more.