The Beer Town Reviews 

975
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the rapid delivery and efficient service, noting quick arrival times and good communication. Many appreciate the extensive product selection, including hard-to-find items, and consistently find prices to be competitive and fair. Products often arrive safely, well-packaged and undamaged. However, some customers experienced delivery delays, sometimes without prior notification or clear updates. A few reviewers also reported receiving damaged or incorrect orders, occasionally with broken bottles. There were also instances where deliveries were left at incorrect addresses or with individuals who could not legally receive them, causing inconvenience.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Customers consistently note positive experiences with product, praising the great selection and range of... See more

Price

Clients share positive opinions on price, with many reviewers highlighting good, fair, and competitive... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, promptness, and... See more

Order

People report positive experiences with order, often highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

Fantastic price and really fast delivery from the beer town would highly recommend to anyone.their prices are vastly competitive in comparison to other sellers.also the packaging was perfect no breaka... See more

Rated 5 out of 5 stars

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely,... See more

Rated 5 out of 5 stars

Excellent company to deal with! My 20 litre keg of morretti comes in double quick time and always settles to serve quickly. The jocks know how important it is to serve a beer drinker properly😍😍Than... See more


Company details

  1. Beer Store

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(975)

410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt punctual delivery

Prompt punctual delivery. Unfortunately you failed to reply to my enquiry about my enquiry about what to do with the empty cases…Please reply to my query,regards,Stephen Williams.

28 April 2026
The Beer Town logo

Reply from The Beer Town

Hi Stephen,

Thanks for the review and positive feedback.

We had replied via the online chat on Wednesday 6/5, I will forward this via email for you to resolve your query.

Thanks again
The Beer Town

Rated 5 out of 5 stars

Fast delivery & great customer service

My order of two cases of beer arrived promptly and was well packaged overall. Unfortunately, one of the cases appeared to have been damaged before dispatch, with a couple of cans having already split open at some stage. I contacted Beer Town and they responded immediately, issuing a refund for the damaged cans without any fuss. Communication was excellent throughout and delivery was very quick. My only slight criticism is that the beer has a best-before date of July, which is fairly close considering it was delivered in May, although I’m sure it will all be enjoyed well before then.

30 April 2026
Rated 5 out of 5 stars

My beer delivery arrived within 24…

My beer delivery arrived within 24 hours!
Chang beer is not easy to find in the UK, but available at a competitive price from beertown.
The delivery company messaged me before delivery giving me estimated delivery time. The beer arrived within the 2 hour slot.
I will definitely use beertown again

29 April 2026
Rated 1 out of 5 stars

Order not received

It has been delivered yet and the courier company won’t arrange redelivery. They have said that Beertown need to do it but I can’t get a response from Beertown to any of my emails

29 April 2026
The Beer Town logo

Reply from The Beer Town

Hi Zoe,

Thanks for your review.

Apologies for the delay, we were in the process of finding out what had happened, and the office is closed on Saturdays and Sundays.

We sent you an email yesterday regarding this, if you want to get back to us to let us know how you wish to proceed with this order.

Many thanks
The Beer Town

Rated 1 out of 5 stars

Extremely poor service

Extremely poor service - I have ordered from them multiple times and it gets worse every time.

They don’t acknowledge emails and their delivery partner is a complete joke

29 April 2026
Unprompted review
The Beer Town logo

Reply from The Beer Town

Hi Dan,

Thanks for your review.

We have just replied to your email from last night.

Apologies for the delay, our office hours are 9am-5.30pm Monday to Friday, so all emails and messages received after this point are picked up the next morning.

Thanks
The Beer Town

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