Thebedsandfurniturestore Reviews 

2
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor company - avoid

This company is selling stock they don't have.

Paid for a table on the proviso of 3-5 days delivery. Called them first to ensure they had the table in stock and could deliver within 3-5 days as said on website and confirmation email. They put me on hold and checked they had it then said yes. I now know they just put me on hold and did nothing.

Since that time (payment) they have done everything to stall us with vague answers on delivery. I now don't even know if they have the table we want. Their stock answers are to please wait to Friday afternoon, and then at that time say they cant contact either manufacturer or courier. Circle answers.

Now that I want my money back they are stalling again and saying we dont know if you have received the stock so cant refund. Days later they say they are starting a long refunding process and to wait more days. All dleay tactics.

Really poor service and dodgy answers. Feels like we are dealing with a website front with no real stock of their own.

If you can, avoid this company.

10 September 2013
Unprompted review
Rated 1 out of 5 stars

Bad bad bad

Ordered a bed online which stated 'in stock'.
Took my money quick no problems but next day they called to ask me why is my billing address different to my postal address? I explained it was because I'm moving in to my new house, but for security reasons I had to send them another £325 via bank transfer to them before they will refund my first payment! I have never had to do this anywhere else before but I paid again anyway as I was in a rush to get my bed into my new home.
Come delivery day I received another phone call to say they had made a mistake and don't have the bed in stock until 5th May!! They have basically wasted a lot of my time with the payment issues then to rub salt they tell me they were out of stock on the day it was suppose to be delivered.
Had to look elsewhere in a panick but luckily I found the bed on another site and got it delivered via next day delivery.
I just recieved my full £650 refund after 6 days but not until I had to call up to ask what's going on with my refund.
Not a great experience at all trying to buy from thebedsandfurniturestore.
Sad thing is I just checked their site and they still advertising this bed in stock and for next day delivery. Good luck to whoever buys from this site.

21 March 2013
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look