Decided to try the beauty vault as the product I wanted was out of stock on the website I usually buy from. My only gripe is that the shipping times and prices aren't clear. In the FAQ it says there a... See more
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I'm so glad I've finally found a bath bombs maker that does Klarna! Multicoloured fun bath whizzes are my sons new favourite obsession and he's so chuffed with all of them :) a beautiful, sensory and... See more
Company replied
Very quick ukainland postage. But the lippy I got despite being the correct name, was a COMPLETELY different shade to online. And not just marginally. Had a word and I'm still waiting for a response.
Company replied
Best place to get eyeshadow pigments, Concrete Minerals is my fave brand and nowhere else in the UK seems to stock it! Variety of other beauty stuff is great as well, my go-to place for quality... See more
Company replied
Company details
Written by the company
Bringing you cruelty free cosmetics from independent and ethical brands. With an ever increasing range of vegan products.
Contact info
Maidstone, United Kingdom
- info@thebeautyvault.co.uk
- thebeautyvault.co.uk
4.3
Excellent
165 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Beauty Vault!
Really quick with dispatch, kept updated via emails and made sure the nail polishes I ordered were wrapped up and secured so nothing leaked or smashed. Will definitely order from them again.
24 February 2023
Reply from The Beauty Vault
Thank you so much, Beth! 🥰🖤
Reply from The Beauty Vault
Thank you so much, AJ! 🖤
Amazing small business
Absolutely love the beauty vault and all their products . Everything always arrives quickly and beautifully packaged. It all smells divine and its great for even sensitive skin . I love shopping with them .
6 February 2023
Reply from The Beauty Vault
Thank you so much, Louise! 🥰🖤
Great products and fast delivery
Great products and fast delivery, also is nice to find a company that lets you use discount codes on sale items!!
1 February 2023
Reply from The Beauty Vault
Thank you so much, Hannah! 🥰🖤
Great looking bath bombshell they are…
Great looking bath bombshell they are gifts so haven’t used. Speedy delivery too
20 January 2023
Reply from The Beauty Vault
Thank you so much, Tony! 🖤
Excellent reliable service every time
Excellent reliable service every time, quite personalised also. Beautiful range of brands and products I never fail to be really pleased with. Thank you!
25 January 2023
Reply from The Beauty Vault
Thank you so much, Sarah! 🥰🖤
Bought these as a gift
Bought these as a gift, and the recipient was very pleased with all of the items, especially the lobster bath bomb
6 December 2022
Reply from The Beauty Vault
Thank you so much! 🖤
Reply from The Beauty Vault
Thank you so much, Alison! 🖤
Great quality items and fast shipping
Great quality items and fast shipping! Always an amazing service.
15 October 2022
Reply from The Beauty Vault
Thank you so much, Matthew! 🥰🖤
In love with the bath bombs
I love buying products from this company. The quality is really good. Great price point. Super fast delivery and invaluable, friendly and helpful customer service. Thank you.
1 November 2022
Reply from The Beauty Vault
Thank you so much, Hannah! 🖤
Reply from The Beauty Vault
Thank you so much, Hayley! 🥰
Fabulous choice of products
Fabulous choice of products, bath bombs purchased smell amazing and gorgeous quality. Very happy and highly recommend
10 October 2022
Reply from The Beauty Vault
Thank you so much, Zoe! 🖤
Always top quality and fast delivery
7 October 2022
Reply from The Beauty Vault
Thank you so much, Simon! 🖤
Great service I was especially…
Great service I was especially impressed with the radioactive unicorn.
6 October 2022
Reply from The Beauty Vault
Thank you so much, Sara! 🖤
Fabulous!
This is the first time I have shopped here and I am so impressed with the quality of the products and service I received! Highly recommended!
4 September 2022
Reply from The Beauty Vault
Thank you so much, Gwen! 🖤
Bought for my daughter's birthday as…
Bought for my daughter's birthday as she loves you both bombs. The bombs are well worth the money s they are massive and really with the money. Really good service and was delivered very quickly and well packed, will defo purchase from again 👍
5 September 2022
Reply from The Beauty Vault
Thank you so much, Helen! 🥰🖤
Very quick ukainland postage
Very quick ukainland postage. But the lippy I got despite being the correct name, was a COMPLETELY different shade to online. And not just marginally. Had a word and I'm still waiting for a response.
1 September 2022
Reply from The Beauty Vault
Hi Clementine
I’m so sorry your lipstick wasn’t the same shade as portrayed online.
We use stock photos given to us by the brand, so we’ll be getting in touch with them to get the photo updated.
In the meantime, I’ve replied to your email with a refund offer.
I hope that helps! 🖤
Awesome
Just used one of the controller bath bombs and my word it created a fantastic effect and smelt really good!
26 August 2022
Reply from The Beauty Vault
Thank you so much, Marshall! 🖤
Still waiting for my order.
25 August 2022
Reply from The Beauty Vault
Hi Sonya
I’m so sorry to hear that you haven’t received your order yet.
I’ve checked the tracking, and can see Evri have noted a slight delay in getting your order to you.
You should hopefully receive this ASAP, but, if you don’t, please feel free to email us. We can’t help if you don’t reach out! 🖤
Thanks
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