The Bouncy Castle Man  Reviews 9

The Bouncy Castle Man took a deposit at 3pm and I got in touch by 10am the following morning as I needed to cancel. They would not refund me my deposit. Apparently it's in their Ts&Cs but I think this is misleading. I booked a date 4.5 weeks in advance so the cancellation was not late in any way and has caused absolutely no disruption to their service. I think this is a con to not refund people their money. I most definitely will NOT be recommending this company to anyone I know. If they treat customers like this at the early stages, I don't want to think what the rest of their service is like. What a con.

Couldn’t have asked for a better experience! We hired the 3D dinosaur castle with slide. Arrived in plenty time for the party starting and staff were great.
They have a massive selection to choose from and I’d definitely recommend to anyone!
Will be using this company the next time I need a bouncy castle 😃

terrible place, didn’t deliver.

They didn’t deliver the bouncy castle. Let down last minute for my little boys birthday party with no refund and was swearing over the phone terrible company.

We contacted about a grinch visit as our out of school club children have put together over 15 bags of food and gifts for the food bank and have created 30 gift bags of toys and books to hide around the local area. This company said no. We took to Facebook to find something else, this company was recommended, we advised they had turned us down. Since then this man has been rude, abusive and harassed my personal Facebook. He is a very rude and nasty man. If you want to see proof I have screenshots

The owner is all nice and friendly when things are going good but as soon as you dare challenge him when somethings went wrong, he becomes defensive, doesnt want to know you and is a horrible man to deal with. God complex comes to mind.

Booked with the bouncy castle man twice in the last few years and both times were excellent. I always go for the big slide and even though they struggle to get it through the back gate, they always seem to make it work. High standards of health and safety and a professional service. Wouldn’t go anywhere else.

Had a disappointing experience with the company unfortunately. I had a castle booked for my son's birthday. I had done a favour for the boss by dressing up for his son's birthday and arriving under the impression I was a superhero, in return, he had a promised a bouncy castle for my son's birthday, he wasn't charged at all for myself attending the party and all seemed well.
All was going well until the day before the event. A few hours after the castle was set up in the morning, someone from the company had come to collect the castle stating that the same castle had been double booked for another event on the same day of my son's birthday. After then calling the boss, the person was overheard saying that the other event would be getting a different castle and instead of being told an honest reason that the castle was double booked, they had told them that the castle had come into contact with someone who tested positive for Covid-19 - which was not the case (So if you were due to have the 'Hulk castle on Saturday the 17th of July 2021, unfortunately you were lied to).
The man then told us we still had the castle and it wouldn't be removed but was quite rude to my brother who was there at the time and after coming off the phone to his boss, had swore at him. I obviously wasn't happy with this and had messaged his boss to make him aware of the situation to which he responded by calling my brother a liar, ignoring the concerns I had raised and had said he was considering taking away the castle.
Before this, he had seemed like a nice bloke until I had mentioned this about his employee.
Due to this, I wanted nothing to do with the company so agreed that the castle could be taken away and that was the end of it.
Fortunately my son had a great birthday even without the bouncy castle but overall, it was a disappointing experience.

Had a castle from these guys a few weeks ago, was in a hall all the paper work was handed over to the hall keeper when asked, communication was brilliant and service for the delivery driver was second to none.