excellent service arrived quickly and safely in strong packaging I am delighted with my large rattan garden baskets and they now stand either side of my front door containing large topiary Have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant company to deal with - made small order online Sam contacted me to explain 1 of the items wasn’t at the standard they would like to send out and explained that the basket will be back in sto... See more
Company replied
I bought a log basket from The Basket Company site which was delivered 16th June. I unpacked it, disposed of all the packaging and then had to wait for some home renovations to be completed before put... See more
Company replied
After seeing some little baskets on Instagram I ordered, very near to Christmas, 2 small baskets for tiny ornamental trees. Not in stock, I was kept informed of when they would be in and on phoning c... See more
Company replied
Company details
- Basket Supplier
- Furniture Accessories
- Furniture Accessories Supplier
- Home Goods Store
- Wicker Store
- Willow Basket Manufacturer
Written by the company
We are a small business passionate about providing an extensive range of superb quality wicker baskets for your home or business. Our wicker baskets come in all shapes, sizes and colours in willow, rattan, seagrass, water hyacinth and more. We strive to provide a level of service that is second to none and are committed to being the best we can be. We would love to hear about the experience you've had with us and if you have any thoughts on how we could be better.
Contact info
Unit 15 Endeavour Business Park, Crow Arch Lane, BH24 1SF, Ringwood, United Kingdom
- 01202 422600
- enquiries@thebasketcompany.com
- thebasketcompany.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The baskets came when stated and were…
The baskets came when stated and were well packaged. The items were as described and as they looked in the pictures.
6 January 2026
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Beverlie. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Fantastic
Lovely, robust, very well made basket. Amazing customer service when I wanted to exchange the basket for the smaller size. Very prompt replies to emails, prompt collection. Overall a great buying experience.
9 January 2026
Reply from The Basket Company
Thank you so much for the review Sally. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Fantastic service all round
I ordered the wrong size log basket and contacted the company for an exchange. The response was swift and very clear instructions.
The company were brilliant and efficiently sorted everything out and so good to see quick responses.
Also, the log basket is beautifully stylish and really well made.
I would highly recommend this company 👍
14 January 2026
Unprompted review
Reply from The Basket Company
Thank you so much for the review and for recommending us Nigel. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Lovely baskets
9 January 2026
Reply from The Basket Company
That’s great to hear Annie. Thank you very much for the review.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback Carol. Much appreciated.
Kindest regards
The Basket Company
Excellent service and quick delivery
Excellent service and quick delivery. The baskets are of the best quality.
8 January 2026
Reply from The Basket Company
Thank you so much for the review and feedback Michele. So pleased you’re happy with your purchase and service received.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review Paul. It’s very much appreciated.
Kindest regards
The Basket Company
Baskets are fantastic
Baskets are fantastic. They come well packed and we are very pleased. We bought one and then ordered another two.
8 January 2026
Reply from The Basket Company
That’s just wonderful to hear Christina that you’re happy with your new baskets. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Product quality was great
8 January 2026
Reply from The Basket Company
Thank you so much for the review Geoffrey. It’s very much appreciated.
Kindest regards
The Basket Company
Beautiful baskets
We ordered a second set of baskets as we felt they were good quality and very versatile. A really good addition to our revamped old kitchen
13 January 2026
Unprompted review
Reply from The Basket Company
Thank you so much for the review and feedback Mary. We’re so pleased you’re happy with your baskets and that they look good in your kitchen.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you for the review and feedback Cathy. So pleased you’re happy with your purchase and that it arrived safely.
Kindest regards
The Basket Company
Very good
Very good. Please don't bother with this, the basket was great, delivered well and no problems. Great!
6 January 2026
Reply from The Basket Company
That’s wonderful to hear Bodil that you’re happy with your purchase and the service received. Thank you so much for the review.
Kindest regards
The Basket Company
A beautifully made basket
A beautifully made basket perfect for our needs (maximising wasted space in the top of a wardrobe). The lining means delicate clothes don’t snag. Good choice of dimensions, will be purchasing more.
6 January 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Elissa. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
5 star customer service
5 star customer service
Our order got delivered to the wrong address.
Notified the company.
Customer service went above and beyond sending a replacement within 48 hours, special delivery using a different courier.
Exceptional quality product, will definitely be buying from them again.
Thank you.
25 November 2025
Reply from The Basket Company
Thank you for the review and feedback Lisa. So pleased you’re happy with your purchase and that the replacement arrived safely.
Kindest regards
The Basket Company
Christmas tree planters
I ordered antique wash baskets for three Christmas trees and couldn’t have been happier with them. There was a small issue with the delivery, but I was able to speak to someone at the company straight away, and they were extremely helpful. The baskets look fantastic, and the trees turned out even better than I had hoped. I would definitely recommend this company — lovely people to deal with. Many thanks to Ian for his help.
1 December 2025
Unprompted review
Reply from The Basket Company
Thank you so much for the review and recommending us Lynda. We really do appreciate it.
Kindest regards
The Basket Company
Reply from The Basket Company
That’s fantastic to hear Mrs Dunne. We’re so pleased you’re happy with your purchase. Thank you so much for the review.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Connie. Thank you so much for the review and feedback.
Kindest regards
The Basket Company
Lovely product and great service
24 November 2025
Reply from The Basket Company
You’re so welcome Deborah. Thank you very much for taking the time to leave this review.
Kindest regards
The Basket Company
I have bought numerous baskets and have…
I have bought numerous baskets and have always been happy with the quality. The descriptions are accurate and especially the sizing. Delivery is always fast. My recent purchase is for my daughter for Christmas and I know she will be very happy.
24 November 2025
Reply from The Basket Company
Thank you so much for the review and for recommending us Donna. We’re so pleased you’re happy with all your purchases and the service received. That’s great to hear.
Kindest regards
The Basket Company
Planter. Great quality and design and delivered…
Great quality and design and delivered so promptly.
24 November 2025
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Elizabeth. Thank you so much for the review and feedback.
Kindest regards
The Basket Company
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