excellent service arrived quickly and safely in strong packaging I am delighted with my large rattan garden baskets and they now stand either side of my front door containing large topiary Have... See more
Company replied
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Review summary
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Brilliant company to deal with - made small order online Sam contacted me to explain 1 of the items wasn’t at the standard they would like to send out and explained that the basket will be back in sto... See more
Company replied
I bought a log basket from The Basket Company site which was delivered 16th June. I unpacked it, disposed of all the packaging and then had to wait for some home renovations to be completed before put... See more
Company replied
After seeing some little baskets on Instagram I ordered, very near to Christmas, 2 small baskets for tiny ornamental trees. Not in stock, I was kept informed of when they would be in and on phoning c... See more
Company replied
Company details
- Basket Supplier
- Furniture Accessories
- Furniture Accessories Supplier
- Home Goods Store
- Wicker Store
- Willow Basket Manufacturer
Written by the company
We are a small business passionate about providing an extensive range of superb quality wicker baskets for your home or business. Our wicker baskets come in all shapes, sizes and colours in willow, rattan, seagrass, water hyacinth and more. We strive to provide a level of service that is second to none and are committed to being the best we can be. We would love to hear about the experience you've had with us and if you have any thoughts on how we could be better.
Contact info
Unit 15 Endeavour Business Park, Crow Arch Lane, BH24 1SF, Ringwood, United Kingdom
- 01202 422600
- enquiries@thebasketcompany.com
- thebasketcompany.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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So happy with my order of rattan…
So happy with my order of rattan planters. Fantastic quality and great service, would highly recommend.
7 April 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Samantha. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Very pleased with the baskets I…
Very pleased with the baskets I ordered. Well made and strong.
7 April 2026
Reply from The Basket Company
That’s wonderful to hear Joanna that you’re happy with your purchase. Thank you so much for the review.
Kindest regards
The Basket Company
A perfect laundry basket
Arrived very quickly. I was kept well informed re delivery. A beautifully made basket and perfect for my laundry. Extremely happy with it, thank you!
7 April 2026
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Ann. Thank you so much for the review and feedback.
Kindest regards
The Basket Company
Considered purchase but excellent quality
Although a little expensive for a laundry basket, it is excellent quality and will hopefully last for many years to come.
Good delivery service considering we had Easter in between.
7 April 2026
Reply from The Basket Company
That’s just wonderful to hear that you’re happy with your new laundry basket. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Great products and friendly customer…
Great products and friendly customer sevice.
I bought the wrong sized laundry basket (my own inability to measure things) and needed to exchange - Sam from their team was very helpful and quick at arranging an exchange. Within days I had a replacement and the previous basket shipped back.
Really pleased with the basket - would definitely order again.
12 April 2026
Unprompted review
Reply from The Basket Company
Thank you so much for the review and for recommending us Robyn. We’re so pleased you’re happy with your purchase and the service received. That’s wonderful to hear.
Kindest regards
The Basket Company
great quality baskets for a good price
31 March 2026
Reply from The Basket Company
Thank you so much for the review. It’s very much appreciated.
Kindest regards
The Basket Company
Buying from the Basket Company
I received an email confirmation once I submitted my order. It arrived in reasonable time. The basket is very well made and I’m glad I made the purchase. I would recommend this company.
31 March 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Karin. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Excellent Customer Service. The baskets are exactly what I wanted. As they were being placed side by side they matched perfectly.
Excellent Customer Services
31 March 2026
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Mrs Martin. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Really pleased with my storage trunk
Really pleased with my storage trunk! Waited for it to come back into stock and was informed when it was! Great service and such quality product
26 March 2026
Reply from The Basket Company
That’s just wonderful to hear Jane that you’re happy with your new storage trunk. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
A beautiful basket
26 March 2026
Reply from The Basket Company
Thank you so much for the review. It’s very much appreciated.
Kindest regards
The Basket Company
Great quality baskets for good prices
Great quality baskets for good prices. Basket arrived well within quoted time period and in perfect condition. I would order from The Basket Company again.
26 March 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Above and beyond!
I've bought baskets from this company a few times. I needed 3 of a kind but they only had 2. When the basket came back in stock, I ordered the 3rd. Whilst it was beautiful, it didnt match the other 2. I reached out to the company and they didn't hesitate to try and help me. They went digging through the warehouse to find me a basket that matched my other 2 more accurately and shipped it to me straight away, free of charge. Companies like this, going above and beyond, deserve all the support they can get. Thank you Sam for your excellent service!
26 March 2026
Reply from The Basket Company
Thank you very much for the review and feedback Teniel. It’s very much appreciated. We’re so pleased that you’re happy with your baskets and the service received. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
This company is brilliant
This company is brilliant. They were so accommodating and very helpful. Beautiful baskets bought in two different sizes for choice, but they were so lovely, I moved things around in my house so I could keep them all. I am about to re-pot all my plants so my next move is buying matching plant pots from them. A special thank you to Sam who helped immensely.
26 March 2026
Reply from The Basket Company
That’s wonderful to hear. We’re so pleased you’re happy with your baskets and the service received. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Fabulous company
Fabulous company! Really
Helpful and caring as I had specific basket requirements for my daughter’s wedding.
26 March 2026
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Melinda. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Lovely, quality range
Couldn't find the exact size I needed to had to make-and-do but they are lovely baskets.
5 March 2026
Reply from The Basket Company
Thank you so much for the review and feedback Claire. It’s very much appreciated.
Kindest regards
The Basket Company
Beautiful sturdy basket
Beautiful sturdy basket, well packaged and arrived safely thank you
27 February 2026
Reply from The Basket Company
Thank you for the review and feedback Sue. So pleased you’re happy with your purchase and that it arrived safely.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Jo. Thank you for the review.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback Peter. Much appreciated.
Kindest regards
The Basket Company
Really helpful
Really helpful, I accidentally put my old address and they corrected this for me no problem.
24 February 2026
Reply from The Basket Company
Thank you so much for the review and feedback Olivia. So pleased you're happy with the service received.
Kindest regards
The Basket Company
fantastic shop with great selection
Brilliant selection and lovely size for my daughter’s Easter basket! Quick delivery and great price! Definitely recommend!
3 March 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
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