Charo and the Bag Broker team were brilliant from start to finish, helping me with my order and making sure everything was just right. Thank you for the great service!
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See what reviewers are saying
I have been purchasing my chocolate packaging from the Bag Broker for the past 5 years now. I have always been happy with their helpful customer service, the speed of replying to my queries and their... See more
Mitche is great!, quick to respond to all of my questions and requests. Feedback from the Factory passed back to us before proceeding with the order to point out a potential issue with the design wa... See more
The service is incredible - customer support team are so helpful and quick to respond. Bags are brilliant quality, well stocked and speedy delivery. We would Highly recommend using the bag broker!
Company details
Written by the company
We supply premium coffee bags to roasters across the UK, with next-day delivery from our UK warehouses. No minimum orders, no long lead times, no overseas shipping headaches. Why roasters choose us: Stock ready to ship – Box Bottom, Side Gusset, and Stand Up Pouches in multiple sizes, colours, and finishes. Order today, receive tomorrow. Quality you can trust – BRCGS certified facilities and CO2 neutral operations. Your packaging meets food safety standards without compromising on sustainability. Built for roasters – Degassing valves, resealable zippers, matt and gloss finishes. Whether you're packing 250g retail bags or 1kg wholesale, we've got you covered. Real support – No call centres. Speak directly with our team who understand coffee packaging inside out. We've helped hundreds of UK roasters – from kitchen-table startups to established brands – find packaging that protects their product and represents their brand. Looking for samples or bulk pricing? Get in touch. We're here to make packaging the easy part of your business.
Contact info
Unit 39, Basepoint Business Centre, RH11 7XX, Crawley, United Kingdom
- thebagbroker.co.uk
4.7
Excellent
34 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great quality product
Friendly and helpful customer service that answered our questions really quickly. The sample product we received was great quality and the order we then made arrived in just a couple of days. We’re really happy to have found the bag broker to supply us with a great quality product!
11 July 2025
Unprompted review
Great company and customer service
Great company and customer service, very good products.
3 July 2025
Unprompted review
Very responsive communications and…
Very responsive communications and provided great options and competitive quotes.
2 July 2025
Unprompted review
These guys are the bee's knees
These guys are the bee's knees!
Always super fast shipping, great and quick customer service and fantastic product.
10/10 recommend.
1 July 2025
Unprompted review
Startup Businesses This Way...
I sent an enquiry for the production of cartons. A particularly challenging one as my cartons needed not just one certification, but two!
Mitche did a wonderful job assisting me. I received the information and quotation quickly, and to ensure I had the necessary "tools", Mitche went above and beyond, providing additional information and options for my quote.
Pricing is very reasonable at 10,000 cartons/units.
Overall, an excellent experience and I would be happy to recommend and work with again in the future.
18 June 2025
Unprompted review
Great experience so far
Great experience so far, Mitche has been really helpful!
13 May 2025
Unprompted review
I have been purchasing my chocolate…
I have been purchasing my chocolate packaging from the Bag Broker for the past 5 years now. I have always been happy with their helpful customer service, the speed of replying to my queries and their skilful guidance through their products range. This is the only company that sales just what I need. Lovely all throughout and I highly recommend to anyone wanting reliable packaging supplier.
7 May 2025
Unprompted review
Always extremely helpful
Always extremely helpful and quick to resolve queries!
3 April 2025
Unprompted review
Best customer service and product…
Best customer service and product range! The bag broker has been recommended time and time, very patience with me and explain in detail, great for small business owners.
25 March 2025
Unprompted review
Always very helpful and incredibly…
Always very helpful and incredibly quick to deliver! Great service!
21 February 2025
Unprompted review
Great customer service
Had great service with the bag broker. We were unsure with which to go with and they were able to send us a few samples immediately. Mitche also kept in contact to make sure I received the products. Very well handled.
12 February 2025
Unprompted review
Outstanding Customer Service by Michael…
Outstanding Customer Service by Michael Coutinho
I recently had the pleasure of liaising with Michael Coutinho, and I am compelled to share my outstanding experience. Michael’s dedication and commitment to ensuring customer satisfaction are truly commendable.
From the outset, Michael demonstrated an impressive level of professionalism and attentiveness. I had placed an order with a tight deadline, and naturally, I was anxious about the timely arrival of my goods. Michael immediately put my mind at ease with his proactive communication and thorough understanding of the logistics involved.
He went above and beyond in tracking the progress of my shipment, providing regular updates that were both timely and detailed. His proactive approach ensured that any potential delays were addressed well in advance, and he coordinated effectively with all relevant parties to ensure a seamless delivery process.
Michael’s exceptional customer service has made a lasting impression on me. His efforts turned a potentially stressful situation into a smooth and enjoyable experience.
Thank you, Michael, for your outstanding service. You have earned a loyal customer who will certainly return for future needs.
7 June 2024
Unprompted review
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