TheaterSeat.comReviews 

139
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Horrible company. Constantly lying and give the run around. It’s been 4 months since I ordered our chairs and still don’t have my complete order. They don’t care and have the worst customer service. I... See more

Rated 3 out of 5 stars

The chairs arrived damaged. That said the customer service was prompt. Replaced the entire console section even though only the drawer face leather was damaged. Now the bad part. The leather stinks... See more

Rated 1 out of 5 stars

FEELING SCAMMED!!! I am super sad to have to report this. We purchased the Belagio 3 row power recline leather Seatcraft theater Seats from HT several years ago along with the 5 year extended warra... See more

Rated 1 out of 5 stars

This company will misrepresent the delivery date just to get the sale. I specifically asked about delivery dates and paid for the "white glove" delivery. I was told that three weeks was plenty of time... See more

Company details

  1. Furniture Store
  2. Living Room Furniture Store

About TheaterSeat.com

Information provided by various external sources

TheaterSeat.com brings you quality home theater seats, home theater recliners and home sectionals from major furniture manufacturers such as Berkline, Coaster and our own SeatCraft brand.

Unlike most online retailers, we actually stock a significant amount of our products in our huge warehouse. That means many of our products leave our facility within 24-48 hours after you place an order so you can enjoy your furniture as soon as possible!

Our parent company has been in business for over 18 years and we’ve manufactured and shipped all sorts of furniture all over the continental United States so rest assured that satisfying our customers is of the utmost importance to us.

Take a look at our home theater seating and other products on our site. If you have any questions, feel free to call our friendly product specialists at 1-888-245-0046 for assistance.

Contact info

1.9

Poor

TrustScore 2 out of 5

139 reviews

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1.9

All reviews

(139)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service Alec, thank you!

Quick, comfortable and quality! Great customer service, very knowledgeable, & we love our chairs. Shipping was a cinch with their white glove service & were delivered sooner than anticipated. Definitely recommend if you are looking for quality seats with great customer service & support. Thanks Alec!

27 May 2017
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service - Clara Hinojosa was helpful in working out the logistics of an order I wanted to place but needed to delay for a few weeks. She was also helpful in ensuring that I received the appropriate sales discounts.

26 May 2017
Unprompted review
Rated 5 out of 5 stars

Anna Hernandez gives awesome customer service

Anna Hernandez
Seating Specialist

Made my night. She was awesome and very knowledgeable. I was so uncertain what I wanted to purchase, but she explained everything to me and she was VERY PATIENT WITH ME... she was off the chart with her customer service. The chairs that I ordered is for our family room. Once our rec room is completed I will definetly place another order to complete our movie theatre room. My order then will be at least 12 chairs/ 3 rows of 4 chairs. Thank you. I love your company.
Anna, you are amazing
Thanks again
Wanda Newton

20 May 2017
Unprompted review
Rated 4 out of 5 stars

Top Notch Customer Service!

I love my chairs and the customer service when I spoke with Anna. The lighted cup holders were backordered which wasn't a problem, but the estimated date in stock changed a couple times and I still don't have them. However, Anna reassured me today that they are now in stock and on their way! I have had the Genesis seats since February and so far so good! The leather is exceptional and they were easy to put together. Would definitely order from again!

19 May 2017
Unprompted review
Rated 5 out of 5 stars

The team at TheaterSeat.com are top rated

The team at TheaterSeat.com are top rated.
They answered all of my questions and concerns about my seating selection with confidence and accuracy.
Alex and Richard were very pleasant to work with.
They were not only knowledgeable about the product but also kind,courteous, and professional.
I will defiantly buy from them again.

4 May 2017
Unprompted review
Rated 5 out of 5 stars

This was the funest part of the new …

This was the funest part of the new home. It shipped as told which we ordered way early thinking we would get much later then told so we had to store. Now it's in place it's the wow factor of a home full of surprises. Great service and great quality thanks.

23 April 2017
Unprompted review
Rated 5 out of 5 stars

I literally never sit down and actually …

I literally never sit down and actually write reviews - lazy I guess, which is apropos. However I called Alex to ask some questions about my order, which I made online - he helped me understand what I'd ordered, applied discounts that I didn't know about, and walked me through exactly how the chair worked, would be delivered, how the warranty worked, what to expect - and on top of that let me forward him my online order so he could process it FASTER than before. So in the end I got a way better experience than expected, money off, and my chairs will be here faster (and they're better than I expected too).

Alex genuinely cared and walked me through everything thoughtfully. A+

22 April 2017
Unprompted review
Rated 5 out of 5 stars

Clarissa made my experience with …

Clarissa made my experience with 4seating very pleasurable. I felt Clarissa was
attentive to our concern when we received notification that our original order was not available until May. Clarissa was professional, she offered help with choosing in stock merchandise according to the color and specifications of our choice. She made the exchange process an easy transaction. Thanks to Clarissa we are enjoying our theater room presently.

20 April 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dario showed excellent customer service and did not pressure us into buying the seats. He was very knowledgeable and gave us a great deal on our theater seats. Dario is the man!!

14 April 2017
Unprompted review
Rated 5 out of 5 stars

Prompt, courteous service!

Received my Seatcraft Sonoma seats and had a couple of questions. John was able to answer them immediately and quickly forwarded both a document to help my remaining installation issue and placed a package in the mail with the necessary items. I received a shipping confirmation almost immediately. Great service! Thanks.

10 April 2017
Unprompted review
Rated 5 out of 5 stars

Excellent company - pricing, support, and people!

This company, specifically John Jasso, has been excellent to work with! The level of support and turnaround to my requests between the time I ordered my theater seating through a few small warranty fixes required, I've received nothing but prompt and world class service!

3 April 2017
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Anna helped us over the phone with all of our questions. We haven't received our chairs yet but we were so impressed by the customer services we received, I'm sure they will be awesome!

11 March 2017
Unprompted review
Rated 5 out of 5 stars

customer service

Anna Hernandez was wonderful, she was very patient with me while I decided what I wanted, and gave me many options to choose from. I thought I knew what I wanted when I called, but after talking to her I ended up buying a more expensive piece that I am sure I will be more happy with. Great asset for your company. THANKS ANNA>

11 March 2017
Unprompted review

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