Theariadne Reviews 

Jewellery is cheap and poor quality, not as described, additionally poor customer service as they would not refund me for the purchase
Would not recommend and advise you purchase elsewhere

Kate was so lovely, super helpful and the customer care excellent.

All the 4-5 star reviews on here are fake. Do not do not do not order anything from this company or website unless you plan to give your money away. Ordered a month ago, no update and no response. $140 down the drain. Please read this before using their fake site. Complete scammers. STAY AWAY

Got my first order and wasn’t happy with the fit, reached out to the team who sent me a replacement and even let me keep the first one for free. The replacement is amazing and exactly what I needed. Thank you

I have no comments on the actual product but the service. I have purchased a necklace for a friend of mine for her birthday. I have purchased the item on 5th October, but received it on 19th October!!! I have checked the whereabouts of the necklace twice and all I got in both occasions were an email with lots of emojis! I have told them that the item was a birthday gift, and I had to purchase additional gift to be given on time. All they offered me was a 10% discount for my next order, which I refused as I am not going to make another purchase from them. If you insist to shop from this brand, please bear in mind you will end up waiting for a long time.

Terrible! My bag took so long to arrive and when asked for a refund, they keep on sending me updates regarding the order I don’t want anymore. Rubbish! I wasted my money and my patience with them. Avoid it!

This company operates in a highly misleading way. As many other reviewers have noted, they appear to rely on Google ads and what seem to be AI-generated reviews to promote products that, in my experience, were never delivered. Their website gives the impression of being UK-based, but company details suggest they are actually registered in Asia. All communication I received appeared automated, and my order was never dispatched. I was only refunded after a lengthy delay. Always pay by credit card to ensure protection. UK authorities are aware and investigating them.

I ordered a ring from here and it was the first time I'd ever used this company and I didn't know my ring size so I just bought the one I thought 🤦 and of course when it arrived it was a little small, it came in a beautiful packaging and very good material for the ring but I had to asked/emailed how I could get the bigger size and if I'd have to go through a lot of things like getting a refund and then ordering a new one and all that, but they responded very quickly and were very kind and incredibly helpful. A staff member named Kate sorted it out for me very quickly and got it all done for me instead of making me do it or something, they were so helpful thank you so much 🙌 I will definitely be using this company again and will definitely recommend ❤️

I experience really great customer service. It’s great to see companies who value their customers. I would recommend using them when possible.

Do u buy from here ! U don’t get item send u bull shit emails … and takes ages for refund … thank god u paid with pay pal . Do not bye ! Awful company

I just want to say I actually had an amazing experience with Ariana, their customer service was amazing and they got my items shipped out on time. Kate was an amazing help and helped me throughout any doubts I had with my order. Will definitely order again!

Received ring quickly and promptly beautiful little purse all in a box very happy great service

I bought aveline bag last month,I felt in love with it and I have to buy 2 more. Also the customer service is great and reliable. Yes indeed I recommend to everyone who loves good things to buy please check out.

Customer service was excellent, very customer oriented!

I contacted customer service after ordering the wrong colour shoulder bag.
Generally after your order has been accepted it’s too late to change your mind and advised to return on receipt!
Not this company email came back almost immediately and was friendly and helpful, bag order was found colour changed and extra discount to help!
Probably one of the best customer service experiences I’ve had for a very long time,
Well done keep up your good work and the company will prosper as it should.
I will be definitely be back to find some other lovely vegan gifts.

I recently bought the perfect everyday handbag for autumn/winter in an unusual forest green colour and have already had compliments on it.

Absolutely fantastic company. I had to speak to the support team about my order and they were so helpful. The products are lovely too! Recommend :)

Purchased 2 swimming costumes from this company which took around 3 weeks to come in. They were both a terrible fit and very low quality so I asked for a return upon which I was told that swimwear was non returnable!! I am over £50 out of pocket and would definitely not recommend buying from this company.

For some reason I was sceptical about placing an order with Ariadné.
My younger sister loved the ring. So quietly purchased for her birthday.
Kate from Customer Services was most efficient. Explained the situation of a birthday hurtling nearer, and nearer. Kate kept an eye on tracking for me.
Arrived this morning. Very feminine box with lovely pouch.
Just in time for the birthday.
Thanks so much.
Don’t know why I was hesitant?

Do not use this company I placed an order 5 August that hasn’t arrived. Every time I contact customer service they she exactly the same worded email,
On behalf of all of us at Ariadné, I would like to warmly welcome you to our family — we’re truly delighted to have you with us. ✨

I wanted to reach out with a quick update on your order📦. While it was initially processed earlier, there was unfortunately a small error during the handling stage. Please accept my sincere apologies for this oversight and for any inconvenience it may have caused.

I’m pleased to let you know that everything is now back on track. Your order is currently being processed correctly and will be dispatched very shortly.

Once again, I deeply apologise for the delay and truly appreciate your patience and understanding.
This is just a scam, no intention of sending out any order