Kirstie and her team make the most beautiful, treasured pieces. It’s become a little predictable that I always buy my wife something from Alkemistry but they are all instant favourites. Customer servi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fabulous experience getting pierced at the Floral Street store. The staff were great, really helpful and the piercer made my needle-phobic daughter feel at ease. If we didn't live so far away we would... See more
Company replied
Brilliant mum and daughter experience with lots of support and reassurance. Thea guided us through choice of earrings and Frederika is a wizard with a needle - quick and precise. We bought some numbin... See more
Company replied
Cancelled my 8 year old daughters appointment hours before it was due. Staying they had run out of standard earrings and if I wanted her appointment it would have to be with fine jewellery only.... See more
Company replied
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, friendly staff speedy delivery definitely recommend and will use again

Reply from thealkemistry.com
Cancelled my 8 year old daughters…
Cancelled my 8 year old daughters appointment hours before it was due. Staying they had run out of standard earrings and if I wanted her appointment it would have to be with fine jewellery only.
Cue lots of tears and a very sad little girl as I cannot afford super expensive earrings.
Awful.

Reply from thealkemistry.com
The minnie package
I came into London to do the mini package with my daughter who was desperate to have her ears pierced. Rachel and all the lovely staff went above and beyond to make us feel comfortable and enjoy the experience. My little one was very scared but she was really given so much care. I got the mom piercing and I will definitely be back to get more. Rachel was amazing!

Reply from thealkemistry.com
A great place for ear piercing
A great place for ear piercing. Rachel was our piercer and she talked us through everything. My daughter was a bit nervous and Rachel put her at ease. After piercing she talked us through the after care.

Reply from thealkemistry.com

Reply from thealkemistry.com
Absolutely amazing service
Absolutely amazing service. I didn’t know which kind of piercings I wanted so she suggested some and now I’m in love with the results! Absolutely stunning thank you

Reply from thealkemistry.com
Really great service
Really great service, love my piercings will come
back for my next ones.

Reply from thealkemistry.com
Friendly and professional
I felt very comfortable here from the minute we arrived. The process was friendly, professional and my piercing was as comfortable as possible.

Reply from thealkemistry.com
Brilliant mum and daughter experience…
Brilliant mum and daughter experience with lots of support and reassurance. Thea guided us through choice of earrings and Frederika is a wizard with a needle - quick and precise. We bought some numbing cream at Boots first which helped too! My only comment (for feedback purposes because we will definitely be back for more piercings)…is there wasn’t a huge selection of piercing-appropriate earrings in all colours so had to go for my second choice. Would also be nice to have a middle price point between the £35 basic and £150 next price point. Thanks for looking after us and we’ll see you soon.

Reply from thealkemistry.com
Wonderful experience
We had a wonderful experience with the mother and daughter package. My little girl was delighted. The staff was friendly and very professional. We were made to feel at ease and the shop is really lovely. Honestly I am extremely happy with the service and the excellent care we received. Well deserved 5 stars. We have already started recommending it to our friends for a special experience.

Reply from thealkemistry.com
I arrived early for my appointment
I arrived early for my appointment, having booked it the night before, and was seen straight away. I was a bit nervous as I never had a piercing before, but it was explained step by step and the lady who carried out the service (can’t remember her name) was outstanding, and so friendly and helpful! Will be back next time I’m in London

Reply from thealkemistry.com
Beautiful shop/products & piercing
Beautiful shop and products! I love my piercing and the chap who did it was so friendly, helpful and piercing done perfectly! I’d been thinking about having another piercing and as soon as I walked past the shop I couldn’t resist going in. The staff were really reassuring and helpful and did the piercing there and then without a booking.

Reply from thealkemistry.com
Very professional ear piercing
Very professional ear piercing. Stud perfectly placed in the lobe . No aftercare issues. Still looking good .

Reply from thealkemistry.com
I cannot say how delighted we are the…
I cannot say how delighted we are the service! My daughter is 16 and was so delighted and excited to be going here and had high expectations! And wow how over the moon she was! The lady who pierced my daughters ears was so professional, so kind and offered such good advice, I had been nervous beforehand but she totally put me at ease and my daughter afterwards commented on how kind and brilliant she was. Everything has been great with her piercings (conch & helix) and the spray that is given and the after are and the aftercare advice is excellent. I feel rather as I have forgotten her name, as soon as I find out, I shall write ok here again
Thank you, highly recommended! And we are back next week!

Reply from thealkemistry.com
Definitely recommend
As usual Charlie was amazing. Fantastic products and great experience.

Reply from thealkemistry.com
Fabulous experience at Floral Street
Fabulous experience getting pierced at the Floral Street store. The staff were great, really helpful and the piercer made my needle-phobic daughter feel at ease. If we didn't live so far away we would definitely come back for more, maybe next time we're visiting London we'll book again. Thank you!

Reply from thealkemistry.com
Everything was perfect and Charlie was…
Everything was perfect and Charlie was extremely professional, calming and super friendly. I'm off for another piercing next week!

Reply from thealkemistry.com
Great Service !
Really good experience! Was put completely at ease by the super professional service. Would definitely recommend :)

Reply from thealkemistry.com
The gentleman working was so helpful…
The gentleman working was so helpful and made my experience a great one!

Reply from thealkemistry.com
Special Gift
I received my first Alkemistry piece as a gift, and it was a very special experience. Not only is the ring gorgeous, but everything including the box and the wrapping was very considered. It really was a joy to receive and open!

Reply from thealkemistry.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






