The Air Shop Reviews 

58
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Absolute time wasters. Had the whole online meeting detailing my project. Promise after promise about progress online with no call back from rep. Wasted weeks with these idiots Don’t bother. They’l... See more

Rated 5 out of 5 stars

The best customer service we’ve received all year. We mistakenly ordered the wrong filters for our Vent Axia machine and only discovered this after trying to insert them. We contacted The Air Shop and... See more

Rated 5 out of 5 stars

Ordered some replacement filters for my MVHR and had a bit of a delay due to a system issue. They were super quick to respond to my email though, and got the order sent out promptly after that. Also r... See more

Rated 1 out of 5 stars

Ordered on 24th, order note says 30th (Email trail says otherwise). Emailed to chase the order (No reply). Took two weeks to arrive and when arrived they are poor quality and two different filte... See more

Company details

  1. Air Filter Supplier

Written by the company

Indoor Air Quality Products and Advice for your home - helping relive allergies and improving health! MVHR Filters, Air Purifiers, Humidifiers and chemical free cleaning products.


Contact info

3.2

Average

TrustScore 3 out of 5

58 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.2

All reviews

(58)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Customer

I needed a filter for the airflow in my flat, found what I needed on the website and ordered it. The filter arrived promptly and I was kept up to date by email as to how my order was progressing. Very happy.

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Air Shop 5 Star Experience

Great knowledge of their products advised me on what was the best product to suit my needs, polite & professional communication & reasonably priced. All in all a 5 star experience.

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Can recommend

Fast delivery, filters seems to be of good quality and made in the UK. The packaging was nice and even a kind of instruction and information leaflet was provided. Happy with my purchase.

20 December 2022
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful
I ended up ringing them because I had some more questions around a particular product which they were able to help me with. They also knew the product didn't come with ducting but it was something they could supply as well as grille kits.
Products were delivered in good time. Very happy with the service.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Really great service from Air Shop.

Really great service from Air Shop.
Original filters arrived promptly and in good time. They were however damaged (bent) by the courier. On informing Air Shop they promptly sent out replacement filters. Very good service. Filters are great will definitely use in the future. Thanks

20 October 2022
Unprompted review
Rated 5 out of 5 stars

I am very impressed with the service

I am very impressed with the service, delivery and product presentation.
The price is very competitive and free delivery for the filters which I bought was welcome!
The online system is easy to use and the communication after placing the order is excellent.
I highly recommend The Air Shop!

3 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Exactly the filters I needed for my home ventilation system. Easy to order, competitively priced, with prompt confirmation of order and delivered free the next day. Excellent service.

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Extremely helpful company!

Extremely helpful. I was looking for a new mhvr. The one I had was hard to get hold of so they recommended a new one to me and also put me in touch with hrv group who picked it up from them and installed it. The price was the best I found from all the research I did. Thoroughly recommend - they know their stuff and can give you helpful advice!

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Bought a replacement filter for…

Bought a replacement filter for ventilation unit. Great price, free delivery and easy to order. Arrived in good time too. Excellent service and I will buy again from them.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Big thnx to the air shop team

Well .. delivery was late. I have phoned them and they sorted the problem out straight away .I understand there's shortage on lots of material but to keep me going they sent me another one free of charge untill the other one arrive .one week later I received the other one in the post. As they promised. For sure I'll recommend them to every one. And big big thx to the air shop team . That what I call business. Thank u
Mo
GCH PLUMBING AND HEATING SERVICES LTD

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The best customer service we’ve received all year. We mistakenly ordered the wrong filters for our Vent Axia machine and only discovered this after trying to insert them. We contacted The Air Shop and said they would exchange the filters no problem. We sent the filters back and within hours of receiving them, Joe has sent us out the correct ones for next day delivery and has saved us on the hottest week of the year. Thank you so much, would buy from this company again and recommend to our neighbours in our block of flats. Amazing customer service!

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Quick delivery and good quality filters

I ordered Vectaire air replacement filters. Easy-to-use website, quick order process, and the filters arrived promptly. I like that they offer different filter grades. I'll use them again for my next order.

14 July 2022
Unprompted review

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