Absolute time wasters. Had the whole online meeting detailing my project. Promise after promise about progress online with no call back from rep. Wasted weeks with these idiots Don’t bother. They’l... See more
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The best customer service we’ve received all year. We mistakenly ordered the wrong filters for our Vent Axia machine and only discovered this after trying to insert them. We contacted The Air Shop and... See more
Ordered some replacement filters for my MVHR and had a bit of a delay due to a system issue. They were super quick to respond to my email though, and got the order sent out promptly after that. Also r... See more
Ordered on 24th, order note says 30th (Email trail says otherwise). Emailed to chase the order (No reply). Took two weeks to arrive and when arrived they are poor quality and two different filte... See more
Company details
Written by the company
Indoor Air Quality Products and Advice for your home - helping relive allergies and improving health! MVHR Filters, Air Purifiers, Humidifiers and chemical free cleaning products.
Contact info
13 Market Road, TW9 4lz, London, United Kingdom
- 033 0223 6776
- Sales@theairshop.co.uk
- theairshop.co.uk
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Hasn’t replied to negative reviews
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Happy Customer
I needed a filter for the airflow in my flat, found what I needed on the website and ordered it. The filter arrived promptly and I was kept up to date by email as to how my order was progressing. Very happy.
Good fast service
Good fast service - items delivered promptly and as ordered.
Air Shop 5 Star Experience
Great knowledge of their products advised me on what was the best product to suit my needs, polite & professional communication & reasonably priced. All in all a 5 star experience.
Can recommend
Fast delivery, filters seems to be of good quality and made in the UK. The packaging was nice and even a kind of instruction and information leaflet was provided. Happy with my purchase.
Good company with responsive email…
Good company with responsive email support.
Helpful
Helpful
I ended up ringing them because I had some more questions around a particular product which they were able to help me with. They also knew the product didn't come with ducting but it was something they could supply as well as grille kits.
Products were delivered in good time. Very happy with the service.
Really great service from Air Shop.
Really great service from Air Shop.
Original filters arrived promptly and in good time. They were however damaged (bent) by the courier. On informing Air Shop they promptly sent out replacement filters. Very good service. Filters are great will definitely use in the future. Thanks
Great filters and a great price.
I am very impressed with the service
I am very impressed with the service, delivery and product presentation.
The price is very competitive and free delivery for the filters which I bought was welcome!
The online system is easy to use and the communication after placing the order is excellent.
I highly recommend The Air Shop!
Excellent service
Exactly the filters I needed for my home ventilation system. Easy to order, competitively priced, with prompt confirmation of order and delivered free the next day. Excellent service.
Best place to buy filters for the…
Best place to buy filters for the cheapest prices.
Highly recommended
Great communication good quality products excellent Customer Services
Extremely helpful company!
Extremely helpful. I was looking for a new mhvr. The one I had was hard to get hold of so they recommended a new one to me and also put me in touch with hrv group who picked it up from them and installed it. The price was the best I found from all the research I did. Thoroughly recommend - they know their stuff and can give you helpful advice!
Bought a replacement filter for…
Bought a replacement filter for ventilation unit. Great price, free delivery and easy to order. Arrived in good time too. Excellent service and I will buy again from them.
Big thnx to the air shop team
Well .. delivery was late. I have phoned them and they sorted the problem out straight away .I understand there's shortage on lots of material but to keep me going they sent me another one free of charge untill the other one arrive .one week later I received the other one in the post. As they promised. For sure I'll recommend them to every one. And big big thx to the air shop team . That what I call business. Thank u
Mo
GCH PLUMBING AND HEATING SERVICES LTD
Excellent Customer Service
The best customer service we’ve received all year. We mistakenly ordered the wrong filters for our Vent Axia machine and only discovered this after trying to insert them. We contacted The Air Shop and said they would exchange the filters no problem. We sent the filters back and within hours of receiving them, Joe has sent us out the correct ones for next day delivery and has saved us on the hottest week of the year. Thank you so much, would buy from this company again and recommend to our neighbours in our block of flats. Amazing customer service!
Quick delivery and good quality filters
I ordered Vectaire air replacement filters. Easy-to-use website, quick order process, and the filters arrived promptly. I like that they offer different filter grades. I'll use them again for my next order.
excellent service
Very helpful advice given followed by a prompt and efficient delivery.
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