I placed an order in November of 2025 and still haven’t received it. I sent multiple emails requesting a refund and to no avail no answer. I am now disputing the charge with Apple. No help whatsoever,... See more
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They looks very professionals, but no answering emails regarding to package delay. No customer support chat as promised in their website and no Instagram account linked to their website. I already wro... See more
The Stro necklace is a recent purchase i can't get over. I'm so in love with it especially after i finding out it has a functionality. This is definitely a game changer if you are a party head lol
Company replied
Absolute SCAM I make my order 2 months ago and I never received it. And they don't respond by any way of communication. I invite all those who have suffered the same scam as me to report the account,... See more
Company replied
Company details
Written by the company
25% Off with free shipping
Contact info
m24 , United Kingdom
- info@strostraws.com
- the-stro.com
1.7
Bad
46 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a handy little gadget
Such a handy little gadget, perfect for a night out and compliments your outfit nicely. Would recommend the necklace attachment aswell. Will be ordering again.
25 February 2024
Unprompted review
Reply from The Stro Straws
thank you so much x
VERY HAPPY WITH MY ORDER
Very happy with my order. I received my order quite email. Does exactly what it does which is what it’s needed. I would 100% recommend. Will be buying again
2 February 2024
Unprompted review
Reply from The Stro Straws
thank you so much x
DONT BE FOOLED! SCAM - Not a necklace
So "The Stro Necklace" isnt a necklace at all - ITS JUST A SPOON. Even though the item says "the stro necklace," it's not.... they hide a very obscure tick box at the bottom suggesting you get a necklace attachment, which is confusing. So the spooN IS $88, WHICH IS EXPENSIVE ITSELF, AND THEN THEY WANT YOU TO SPEND ANOTHER $105 on a necklace attachment - they really should just put "spoon" and then have "necklace," but its a SCAM for sure.
21 February 2024
Unprompted review
Reply from The Stro Straws
Hi , we understand your concern we have had thousands and thousands of orders we are a small team and sometimes emails are missed, if you WhatsApp us your order info etc we will get this sorted for you, the extreme high demand and orders into many thousands are something we didn't quiet expect and is a lot to keep up with, we are working through everything, but occasionally the odd one or two slip though the net. we are really sorry and would love to get things perfect for you. STRO team
Ordered 2 months ago and still haven't received my order
I ordered a Stro back in end September. Unfortunately, they sold out just before I ordered (didn’t say anything about this on the site) and was promised that they would be restocked, and my order shipped the week after. I reached out to them after a month as I didn’t hear anything from them. Again, I was promised that the order would be shipped the coming week. Nothing happened and two weeks later I reached out to them yet again and they told me that the order would be shipped the coming week. 2 months later I haven’t received anything but empty promises. Have asked for a full refund which I am still waiting a confirmation on. WILL NEVER BUY FROM THEM AGAIN!
23 November 2023
Unprompted review
Reply from The Stro Straws
Hi , we understand your concern we have had thousands and thousands of orders we are a small team and sometimes emails are missed, if you WhatsApp us your order info etc we will get this sorted for you, the extreme high demand and orders into many thousands are something we didn't quiet expect and is a lot to keep up with, we are working through everything, but occasionally the odd one or two slip though the net. we are really sorry and would love to get things perfect for you. STRO team
The Stro necklace is a recent purchase…
The Stro necklace is a recent purchase i can't get over. I'm so in love with it especially after i finding out it has a functionality. This is definitely a game changer if you are a party head lol
12 September 2023
Unprompted review
Reply from The Stro Straws
thank you this means a lot x
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