The Orthofit Myshopify Reviews 5

Orhtofit refused to refund my money. wanted me to pay $50 to return the shoes. Website says 100% refunds!

Ordered a pair of shoes. I found out this is not a company in the US. Within 3 days asked the company to cancel order. I was told the order has been shipped. I then asked for tracking number. I was told the shoes has not left the warehouse. So I asked the order to be canceled. No answer from the company. No tracking and no shoes!

Placed an order for their Orthopedic premium snow boots for women and ordered one size larger than I actually wear as a recommended. The boots arrived this morning and I immediately slipped one on while sitting and could tell it was too small. I did not even walk around in it inside my house. I immediately removed it and placed it back in the package along with the other one I had not tried on. I contacted customer service to see if I could just return those and get a size larger giving me two sizes bigger than I normally wear right! They inform me that since I had tried one on they could not give me any kind of return. They offered me a 5% refund adjustment! Buyer beware.
There is absolutely nothing stating that you cannot even try the shoe on.... their policy states a full refund within 30 days if item is in new condition

I placed an order with them thinking that they were located in California. Now I am not sure where they are located. No phone number or postal address anywhere on the website. I received my order and the product was cheap and did not fit my needs at all. I requested them to send me the process to issue an RMA for a refund. They told me they had a new warehouse that was not able to process returns yet and they would let me know when they did. In the meantime I am out $197 and am stuck with product that is below par. Will not be using shopify in the future. Just a way for subpar products to be sold.

If you live in the US, stay away from this company. Their website gives you a false sense of security that returns are "stress free." While they do state that the buyer is responsible for return shipping costs, be aware they do not tell you they do not have a US shipping address to return to, and returns have to be sent to China. In my case, they offered me a 15% refund of my $138 order and said I could keep the two pairs of shoes I cannot use as they do not fit, so they keep most of my money and leave me stuck with items I cannot use and are of no value to me. To return these shoes to China, I can UPS them for $337 or $357, depending on the service. USPS says it will be ~$45, but I am not sure that includes any tracking, which these people want you to provide them with a tracking number. The quality of the items is not worth it, either; I was extremely disappointed. Buyer beware, and RUN!!!